
34
Section 3. Maintenance, Care, and Handling of easypod
™
F. Cleaning easypod
As needed, clean easypod with a damp cloth and mild soap solution. Do not use harsh chemicals,
cleaning solvents, strong detergents, or alcohol solutions, as these could damage easypod. Remove
dirt and dust with a soft brush.
G. Replacement of easypod
easypod should be replaced after three years of use. A new easypod can be obtained through your
healthcare provider or by calling Connections For Growth
®
(CFG), EMD Serono’s patient-support
program at 800-582-7989. If you experience problems with your easypod, please contact your health-
care provider or CFG. You can record the date you received easypod and its serial number below.
Date Received
Serial Number
H. Frequently asked questions
IMPORTANT:
In case of a problem with easypod, you should contact your healthcare provider or
Connections For Growth at 800-582-7989.
What if I cannot turn on easypod?
Leave easypod at room temperature for 5 to 10 minutes. A very-cold refrigerator can affect the
performance of the batteries. Try turning easypod on again.
Make sure you are using the correct type of batteries and they are correctly inserted. Lithium batteries
are recommended. Try inserting a new set of batteries. To turn on easypod, you need to press and
hold the power button (“O
I ”) until the Welcome screen appears.