Problem
Cause
Correction
9. Control cycle
continuously.
A. Signal wiring unplugged.
B. Controller is faulty.
C. Foreign material stuck the driving
gear.
D. Time of regeneration steps were
set to zero.
A. Check and connect signal wiring.
B. Replace controller.
C. Take out foreign material.
D. Check program setting and reset.
10. Drain flows
continuously.
A. Internal valve leak.
B. Power off when in back wash or
fast rinse.
A. Check and repair valve body or replace it.
B. Adjust valve to service position or turn on
bypass valve and restart when power is on.
11. Interrupted or
irregular brine.
A. Water pressure too low or not
stable.
B. Injector is plugged or faulty.
C. Air in resin tank.
D. Floccules in resin tank during up-
fl ow regeneration.
A. Increase water pressure.
B. Clean or replace injector.
C. Check and fi nd the reason.
D. Clean the fl occules in resin tank.
12. Water fl ow out
from drain or
brine pipe after
regeneration.
A. Foreign material in valve which
prevents the valve from closing
completely.
B. Hard water mixed in valve body.
C. Water pressure is too high which
prevents the valve from moving to the
right position.
D. Control valve is in Backwash status,
and outlet port is connected with brine
draw port.
A. Clean foreign material in valve body.
B. Change valve core or sealing ring.
C. Reduce water pressure or use pressure release function.
D. Add the check valve, solenoid valve or safety brine valve on
outlet pipeline.
13. Salt water in
soften water
A. Foreign material in injector or
injector fails to work.
B. Brine valve cannot be shut-off.
C. Time of fast rinse too short.
A. Clean and repair injector.
B. Repair brine valve and clean it.
C. Extend fast rinse time.
14. Cycle capacity
decreases.
A. Incorrect regeneration.
B. Fouled resin bed.
C. Softener setting incorrect.
D. Raw water quality deterioration.
E. Turbine is stuck
A. Check settings.
B. Increase backwash fl ow rate and time, clean or change resin.
C.Adjust settings according to outlet water test.
D. Regenerate unit by manual temporary then reset regeneration
cycle.
E. Disassemble fl ow meter and clean it or replace a new turbine.
Troubleshooting (Cont’d)
Page 10
1000003996 (Rev A - 05/2017)
