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engine manufacturer.
III. Procedure
•
Step 1 :
On the date of purchase, the customer should register his/her purchase online by
completing the registration card at
www.eliet.eu
.
•
Step 2:
In the event of a defect becoming apparent, the customer shall have this verified by
the authorized ELIET dealer. If the dealer feels that there is a factory defect, the dealer may
invoke the warranty, under the terms specified.
•
Step 3 :
Every warranty application must be accompanied by a fully completed official appli-
cation form. Copies of this warranty application are available to dealers at ELIET or even at an
importer/agent.
•
Step 4 :
The dealer then orders the parts needed to perform the repairs. Next, the dealer faxes
the order form together with the completed warranty form .
•
Step 5 :
The warranty form should be stapled to the purchase invoice
and mailed to ELIET or
an importer/agent
of ELIET.
•
Step 6 :
ELIET will send the parts ordered to the dealer under the regular delivery and pay-
ment conditions.
•
Step 7 :
The defective part will be examined by the technical department first prior to ap-
proving or rejecting the warranty. ELIET reserve the right to solely decide whether or not the
customer has complied with the conditions for the validity of this guarantee, i.e. 1 year or 2
years. Faulty components shall become the property of ELIET.
•
Step 8 :
When a warranty claim is found to be valid, ELIET will credit the warranty parts. Cus-
tomers shall never be entitled to apply for a refund of labour costs.
IV. In case of damage caused by transport
• All goods are supplied ex factory. Transport risks are borne by the customer. It follows, that
ELIET highly recommend to check the goods for damage on arrival.
• Any damage found should be stated on the delivery form before signing. Make sure the driver
of the haulage company puts his signature next to the damage on your copy.
• In the absence of a written and signed declaration on the delivery form, the insurance of the
haulage company will not accept any liability.
• Damages can be claimed from the hauler using a copy of the delivery form and a covering let-
ter stating your complaint.
• The damaged machine should be kept in its original condition until the hauler’s insurer has
performed any examination.
