19
ENG
IF SERVICE IS NEEDED
Your dealer will have all relevant information regarding the service centers in your area,
and will ensure that your unit is serviced with minimum delay. It is our general policy to
have your unit returned to you within five working days. This is an average time, and can
vary locally, depending on the workload at that particular service station. If, for some
reason, there are no service facilities available in your country, please ship the unit to the
following address:
Electrocompaniet AS,
Breivikveien 7,
N-4120 Tau,
Norway
Web: www.electrocompaniet.no
Service department: www.electrocompaniet.no/support
The end user is responsible for all shipping charges, insurance, re-importation and dutycharges.
When shipping a product to the factory for service, always include the following:
1. A sales slip or other proof of purchase if repair is claimed under warranty.
2. A proforma invoice with value of goods, stating that the ECM 1 is returned to Norway for
repair.
3. An accompanying letter describing faults, symptoms, or problems with the unit.
4. Always ship the unit in its original carton and packaging material to prevent damage in
transit.
Electrocompaniet will not cover damages incurred in transit. If you require further information
concerning the operation of the unit, or if you have any questions related to service, please do
not hesitate to contact your dealer or your national distributor.
User Manual Updates Online
An updated version of the User Manual may be available online at the Electrocompaniet
web site. Occasional updates are needed to reflect new features added to the player since
the User Manual was printed. As future firmware updates bring in new features and func-
tions, the online version of the User Manual will be updated accordingly.
Copyright Protection
Reverse engineering or disassembly is prohibited. Part of the software is open-sourced under
the GPL license. Please contact us for availability.
