19
Troubleshooting
Problem
Possible Cause
Solution
The unit does not work
1.Power is abnormal
2.Water tank displaced or full
1. Contact an electrician to perform a
repair.
2.Check water tank placement or
empty water tank
3.Room temperature is too high or
air-outlet is covered
3. Lower room temperature, clear air
outlet
Poor performance
1.Filter is dirty
2.Door & windows are open
3. Air-inlet or out-let is blocked.
1.C lean the filter
2.
Close door & windows
3.
Clean air-inlet & air-outlet
Too Noisy
1. Unit is not placed on even
surface.
2. Filter is blocked
1. Place the machine on the flat surface.
Add carpet or rubber mat underneath
2. Clean the filter
The device does not
dehumidify
The relative humidity in the room
where the dehumidifier is operating
is too low.
The dehumidifier dries down to the
target relative humidity set and then
goes into fan only mode until the
relative humidity goes above the set
point again.
The dehumidifier works,
but relative humidity is still
high
1. The place is too large. This
dehumidifier can dry up to about a
small six bedroom house.
2. There are too many sources of
moisture. Bathing, washing, drying
clothes and cooking all puts
moisture into the air.
3. Paraffin or Calor gas heating can
add too much moisture into air
1. We recommend using a dehumidifier
with a greater capacity. Call customer
service line for advice
2. We recommend using a dehumidifier
with a greater capacity.
3. Consider using an alternative heat
sources
The windows were clear
and now condensation has
returned.
The outside air temperature has
dropped significantly and the
windows are colder.
Set the dehumidifier to 40%RH or
Laundry and run for longer
I cannot remove the
condensation from my
windows, even in
“Continuous” or “Laundry”
mode
The surface temperature of the
windows is too low for a
dehumidifier to prevent
condensation. Common with single
glazed windows or poorly insulated
houses when the outside air
temperature drops below 0⁰C
Keep running the dehumidifier on
“Laundry” 24 hours a day and if the air
temperature outside increases the
condensation on windows may clear
Dehumidifier is blowing out
warm air
The dried air is passes over a heating
element before it is blown into the
room as part of the
dehumidification process
This is normal and helpful especially in
the cold weather, a dehumidifier is not
an air cooler. You may be used with a
compressor dehumidifier which may
blow also cold air.
Knocking noise coming
from the dehumidifier
Motor wheel is low on lubrication or
dirt may have enter the motor ball
bearings
Run the dehumidifier in Laundry mode
for two days to increase the lubrication,
if fault persists then call the call the
service centre
