Eldes ELAN3-SNMP, Руководство пользователя

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17 17 EN ELAN3 SNMP Ethernet Controller
6. TECHNICAL SUPPORT
6.1. Troubleshooting
Indication Possible reason
Indicator STATUS is OFF · Power supply fault.
· No mains power.
· Micro-controller fault.
Indicators LAN(green) and LAN(yellow)
are OFF
· Bad Ethernet cable.
· Ethernet router is switched OFF.
All indicators are ON or flashing, but
unable to receive any trap message to
SNMP Manager software
· Wrong trap destination IP address / IP address not set.
· Wrong SNMP Manager software configuration.
· TCP/UDP port not forwarded on the router for ELAN3-SNMP device’s IP address and/or
your ISP is permanently blocking a certain TCP/UDP port (-s).
For product warranty repair service please , contact your local retail store where this product was purchased.
If your problem could not be fixed by the self-guide above, please contact your local distributor. More up to date information about your
device and other products can be found at the manufacturer’s website www.eldes.lt
6.2. Restoring Default Parameters
1. Power down the device.
2. Short-circuit (connect) the DEF pins.
3. Power up the device for 7 seconds.
4. Power down the device.
5. Remove the short-circuit from DEF pins.
6. Parameters restored to default.
6.3. Updating the Firmware via USB Cable
1. Power down the device.
2. Short-circuit (connect) the DEF pins.
3. Connect the device via USB cable to the PC.
4. Power up the device.
5. The new window must pop-up where you will find the .bin file. Otherwise open My Computer and look for Boot Disk drive.
6. Delete the .bin file found in the drive.
7. Copy the new firmware .bin file to the very same window.
8. Power down the device.
9. Unplug the USB cable.
10. Remove the short-circuit from DEF pins.
11. Power up the device.
12. Firmware updated.
NOTE: It is strongly recommended to restore default parameters after the firmware update.