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8-17
HOW TO USE YOUR CARAVAN’S EQUIPMENT
Troubleshooting Guide
The Water Heater is equipped with an electric diagnostic system which will detect fault
conditions, ranging from poor gas or d.c. supply to internal Water Heater malfunctions.
In the unlikely event of a failure, the red diagnostic light on the Control Panel will indicate a fault.
To identify the reason for the fault, you must press and hold.
The number of yellow bars lit on the temperature bar represents the fault code. e.g. if one bar is
lit, this is fault one.
Number of Fault Remedy
Bars Lit
1 No Flame Detected Check gas supply, ensuring there is gas in the
bottle and no blockage in the gas line. Ensure
that propane is used at temperatures below +5
°
C.
Clear lockout as described below.
2 Overheat Check there is water in the Water Heater.
Whale recommends you wait at least
5 -10 minutes to allow the Space Heater
to cool, before clearing the lockout
as described below.
3 Low / High Voltage Supply When measured at the Space Heater, minimum
operating voltage is 10 V d.c. and
maximum operating voltage is 15 V d.c.
Check battery voltage at the Space Heater,
if voltage is between 10 V d.c. and 15 V d.c.,
check connections between the Space Heater
and the battery. Clear lockout as
described below.
4 Other / Internal Fault Attempt to clear lockout as described below.
If this fails, please contact Whale Support on
+44 (0) 8452172933.
Lockouts
When the lockout fault has been identified, it can be cleared by pressing and until the
fault code clears from the temperature bars.
It will take a few seconds for the red diagnostic light on the control panel to clear. Wait until this
has cleared before operating the Space Heater.
Please note: A cycling of the power supply will not clear a lockout. A gas lockout (Fault 1 and 5)
will still permit use of the appliance in electric only operation.
If the problem persists, please contact Whale Support on +44 (0) 8452172933.