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12-1
WARRANTY
CARAVAN WARRANTY
COVER
Introduction
At Xplore we are confident that our new
caravans are engineered using the latest
manufacturing techniques and advanced
materials technology ensuring that, when
buying one of our products, you are buying
the very best. We extend this philosophy to
our customers by offering long term peace of
mind and reassurance through our extensive
warranty cover.
Your warranty cover commences on the day
your new caravan is purchased and
comprises two key elements:
1.
Three year manufacturer’s warranty
2. Ten year body integrity warranty
Scope
This applies to all new Xplore products
manufactured from 2012 model year
onwards.
Three year manufacturer’s warranty
Year 1 warranty - Covers all original
components, including permanently fitted
equipment forming part of the original product
specification.
Year 2 and 3 warranty – Covers all original
components, including permanently fitted
equipment forming part of the original product
specification, with the exception of the
following items:
•
Microwave
• TV
• Tyres
• Batteries
• Windows and glass
• Deterioration of exterior paint work
• Soft furnishings, carpets and floor
coverings
• Entertainment equipment
• Fluorescent tubes, bulbs, LEDs and
fuses
• Plastic and GRP exterior panels
• Plastic products including A-frame
covers, wheel spats and shower trays
• Minor adjustment of blinds, hinges,
catches, stays and doors
• Exterior decals
Ten year body integrity warranty
Xplore products are covered against water
ingress damage for 10 years from the original
date of purchase of a new product. (6 years
for subsequent owners from the 1st owners
original date of purchase). This applies to
water ingress through any permanently
sealed seam joints.
In order to comply with the terms of the
above cover the following conditions must be
met:
Reporting a fault
In the unlikely event that you experience a
problem with your caravan please contact
your retailer.
It is with the retailer that your contract of sale
exists and consequently they have the
responsibility to ensure any complaints and
warranty issues are addressed. Any
approved Xplore Retailer or Service Centre
may carry out work at their convenience or
discretion, but are not obliged to do so.
All Xplore products are classed as portable
and therefore all work under warranty
requires the caravan to be delivered and
collected from the selling retailer.
Conditions attached to the warranty
cover
If you have your caravan serviced at an NCC
approved workshop and then warranty work
is required, this work will have to be
undertaken at an Elddis Approved / Service
Centre, NCC Approved Workshop or NCC
equivalent standard as set out in this
handbook and an additional charge may be
required to cover the second inspection.
•
You must retain the original sale invoice
for the caravan.
• All new caravans must be registered with
Xplore within 6 weeks of purchase as
new. Your retailer can forward this
information to us. Please keep us
informed of any name or address
changes by using the Notification of
Change to Name and Address form.
• The caravan must have an annual
service and damp check carried out by
an Approved Xplore Retailer or Service