Troubleshooting and Support
e MindWave does not turn on.
e battery might be low. Please try replacing the battery and try again.
I am having issues with my wireless connection.
Please use the Wireless USB Adapter included with the MindWave, and then be sure to carefully
follow the instructions under
, paying particular attention to
and
. en please check if your issue has been addressed in the
Wireless Connection Troubleshooting
section.
If your inkGear Connector is not running in the Systray at the bottom right of your screen, make
sure it is turned on and running. ere is a known issue in which putting the computer to sleep may
stop the inkGear Connector. If this occurs, simply restart the inkgear Connector (from Start
menu
!
NeuroSky MindWave).
Wireless signals at and above the 2.437Ghz range may also interfere with the MindWave's ability to
send its data from the headset to the computer. If you are running signals in this range (such as from
an Ad Hoc network), then please disable the signals before using the MindWave.
e signal quality status is consistently poor (fewer than three bars).
Check that the forehead sensor and each clip contacts are making good contact with the skin. Make
sure to remove all obstructions including hair and jewelry.
It usually takes three or four seconds for the headset to validate the signal after holding still. Also make
certain to keep the sensor and contacts clean.
e eSense meters do not move.
First, verify that the Wireless USB Adapter is paired correctly. Be sure to allow several moments for
the eSense meters to go through some self-calibration and initialization before troubleshooting. If
the meters still do not move after 10 seconds, make sure the sensor rests on the skin of the forehead
and the contacts are on the skin of the left ear. e sensor and contacts must always make rm and
consistent contact with your skin.
I don't seem to be able to control the eSense™ meters.
Like exercising an unfamiliar muscle, it may take some time to gain full pro ciency with the eSense™
meters. First, be sure you understand how the eSense meters work and what they are measuring.
Generally, we recommend engaging Attention by concentrating and Meditation by relaxing. Most
importantly, be sure you have read the detailed explanation of eSense previously described in the
sections.
I still have a problem, or my problem is not covered by this Troubleshooting section.
For further technical support, please contact NeuroSky Support at
or
email [email protected].
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