User Manual
34
10. Quality Assurance
When product faults occur during the warranty period, EFFEKTA or his partner will provide
free service or replace the product with a new one.
Evidence
During the warranty period, the customer shall provide the product purchase invoice and date.
In addition, the trademark on the product shall be undamaged and legible. Otherwise,
EFFEKTA has the right to refuse to honor the quality guarantee.
Conditions
•
After replacement, unqualified products shall be processed by EFFEKTA.
•
The customer shall give EFFEKTA or his partner a reasonable period to repair the faulty
device.
Exclusion of Liability
In the following circumstances, EFFEKTA has the right to refuse to honor the quality
guarantee:
•
The free warranty period for the whole machine/components has expired.
•
The device is damaged during transport.
•
The device is incorrectly installed, refitted, or used.
•
The device operates in harsh environment, as described in this manual.
•
The fault or damage is caused by installation, repairs, modification, or disassembly
performed by a service provider or personnel not from EFFEKTA or his authorized partner.
•
The fault or damage is caused by the use of non-standard or non-EFFEKTA.
components or software.
•
The installation and use range are beyond stipulations of relevant international standards.
•
The damage is caused by unexpected natural factors.
For faulty products in any of above cases, if the customer requests maintenance, paid
maintenance service may be provided based on the judgment of EFFEKTA.
