10. Care and maintenance:
Deposits of black soot may arise inside the firing chamber. Remove these deposits when neces-
sary by operating the empty kiln at the maximum temperature for 45 minutes in order to burn
the soot away from the heating elements and the insulation.
The outside of the kiln may be cleaned with a damp cloth, when the kiln has cooled down. Under
no circumstances should water be introduced into the firing chamber.
Do not use solvents for cleaning.
11. Servicing / repair:
If you observe any optical changes or damage regarding the kiln, it may no longer be used and
must be sent to our factory to be checked.
The kiln may not be opened mechanically. All repairs are carried out at our factory. Send us the
kiln in its original packing and original padding material together with a description of the fault.
Remove any temperature sensors and firing inserts to secure the devices for the transport.
Cost estimates are free of charge, only forwarding charges are invoiced. If further defects
are discovered during the repair, you will be informed of these.
12. Guarantee:
The warranty period is 2 years as from the date of purchase.
Any material and manufacturing defect established will be repaired free of charge during this
period.
The cost for the required working time is also included in this guarantee. Any further claims are
excluded.
In the event of damage within the warranty period, send us the kiln in its original packing inclu-
ding a description of the defect.
Any goods returned with unpaid postage will not be accepted. Dispatch charges will be reimbur-
sed, in cases where the guarantee applies.
The following are excluded from the warranty:
-
damage caused by inappropriate handling or use (such as incorrect connection, the burning
or incineration of foreign material in kilns without an extractor)
-
damage caused by leaking items to be fired
-
parts such as heating coils and thermal elements, which are subject to wear and tear
-
transport damage
A guarantee claim does not prolong the initial warranty period either for the device or for any
replacement parts.
