ComCC Backup / Redundancy (ComCC Module)
The ComCC feature is an add-on backup feature that also requires the purchase of an additional piece of
equipment (ComCC Card) to be installed inside your encoder. The card features an additional modem connection
along with an audio coupler which allows a captioner to connect to your encoder over a phone line through their
iCap software in the event of an internet outage on either side.
Your iCap encoder already has a modem built in – so you do not need ComCC to use a modem connection,
however, ComCC’s audio coupler allows more efficient use of a phone line to communicate to multiple encoders
and is a great back-up solution.
To determine if ComCC is installed on your unit, access your encoder’s web interface, look for an entry that says
ComCC on the left side menu and select it. If you are prompted for a license key, the feature is not installed and
can be purchased by contacting the EEG sales team.
Figure 17: ComCC Settings on the Web Interface
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