iCITE
®
DA-Data Aggregator
®
DA-400™
and
iCITE
®
Installation Manual
Eberle Design Inc.
Page
41
5.4 NO CELLULAR CONNECTION
a. Check if the 7-segment LED is displaying a number from 1-9 to indicate cellular
signal strength. Intermittent connections will upload data when connectivity is
available. Data will only be near real-time during network connection.
b. Verify that there is an operational SIM card installed in the unit.
a. Verify SIM Card has been oriented correctly so the metal contactors of the SIM
card are mating with the metal contactors of the Data Aggregator Unit.
b. Verify the correct connector on the 5-band antenna (labeled cellular) is
connected to the CELL input on the face of the unit and that is properly seated
and fully engaged to contact the internal pins on the unit. Do not over tighten the
connector.
c. If the signal strength is zero (0), connectivity will not be established.
d. An upgraded (-12db) signal antenna can be used to potentially connect to the
nearest cellular signal tower.
e. In remote areas, a cellular signal booster can be used.
f.
In extreme cases, a cellular Yagi-style antenna and signal booster could be
deployed. This will result in an increased deployment cost per site. Check the
website cellfinder.com to determine the compass azimuth direction of the nearest
cellular tower transmitting with your service provider. It is good operational
practice to review the website in advance of equipment ordering and deployment
to ensure there is adequate cellular service coverage in the area the Data
Aggregator will be installed.
5.5 LED DISPLAY BLANK
a. Check the power outlet for 110VAC with your meter.
b. Check the power plug for any abnormalities and test for end-to-end continuity.
c. If power is being delivered to the unit and it fails to power up and pass POST
(Power On Self-Test) It will need to be returned to the factory for repair. Call the
main office phone number to check warranty status, obtain RMA and verify
shipping information.
5.6 NO GPS INFORMATION
a. If GPS information is not displaying in the application, verify the correct connector
on the 5-band antenna (labeled GPS) is properly connected to the GPS input on
the face of the unit and that it is fully seated and engaged to contact the internal
pins on the unit.
b. Verify the wiring connection is not broken, frayed or degraded with a visual
inspection.
c. Do not over tighten the connector.
5.7 NO WI-FI TRAVEL TIME INFORMATION
a. If travel time data is not displaying in the application, verify the correct connector
on the 5-band antenna (labeled Wi-Fi) is properly connected to the Wi-Fi input on
the face of the unit and that it is fully seated and engaged to contact the internal
pins on the unit.
b. Verify the wiring connection is not broken, frayed or degraded with a visual
inspection.
c. Do not over tighten the connector.
5.8 NO CABINET DATA INFORMATION
a. If cabinet data, (phase and detector information) are not displaying in the
application, verify that the SDLC cable has been properly seated on both or all
three connectors with either the installed “straight” or “Y” SDLC cable.
