iCITE
®
DA-Data Aggregator
®
DA-400™
and
iCITE
®
Installation Manual
Eberle Design Inc.
Page
40
Section 5 TROUBLESHOOTING
5.1 REPAIRS AND SERVICING
The DA-400™ has no user serviceable or repairable subassemblies. After installation, the
iCITE G2
®
configuration should be verified through Eberle Design technical support staff or
other trained and authorized support staff. The majority of the issues that will relate to a
non-functional unit will require factory inspection, diagnosis and repair. For cases where the
unit has issues, contact your local distributor or Eberle Design Inc. directly
. iCITE
®
DA-
400™ Technical support is available Monday – Friday 8:00 am to 5:00 pm Mountain
Standard Time, in Phoenix Arizona by c1-(844) 334-7366. [Request to speak
with Technical Support].
NOTE: Opening the chassis or attempting to repair or service the DA-400™ will void
the factory warranty. Should the device not function correctly, please contact EDI for
technical support or an RMA if the unit needs repaired.
Troubleshooting the following conditions are possible, but additional equipment may be
needed.
5.2 NO CENTRAL LIGHT (DARK)
Central light does not come on after several minutes of having the antenna connected.
a. Make sure the antenna leads were installed on the correct connectors.
b. Verify a good Cellular signal.
i. The seven (7) segment LED indicator next to the Cell Antenna lead
should provide an indication of the signal strength. A number “5” or
better should be indicated, 0 being no signal and 9 being the strongest
signal. This will be equivalent to “bars” on a Smart Phone. Most of the
smart phones (Android, iOS) have the capability of finding the true
cellular signal strength, not just the bars. If the signal strength is
greater than -90 dB the device should connect. If the signal strength is
between (-90 dB to -120 dB) there may be intermittent connections.
Below -120 dB additional measures may be needed to get cellular
service. The DA-400™ unit can operate optimally with a cellular
strength display of two (2) or higher.
ii. A different antenna implementation and/or configuration may be
required, such as a directional or Yagi antenna, which can be ordered
from Eberle Design.
iii. Raising the height of the mounting location of the antenna may be
required.
iv. A combination of the two options above may be required in extreme
circumstances.
v. A signal may not be present at all; a cellular signal amplifier/repeater
may work if it is not cost prohibitive, and perhaps nothing can be done
to increase the cellular signal strength in very remote locations, which
is out of the manufacturer’s control
5.3 NO HEART LED (DARK)
The DA-400™ HEART LED is not on.
a. This indicates a condition that might require replacement. It is indicative of a
corrupt file or operating system.
b. Try unplugging and repowering the DA-400™. If this does not fix the problem,
please call customer support to help diagnose the problem further.
