21
B
Warranty Information
Hardware Warranty
For a period of one (1) year after shipment of the Product, Edgewater warrants that
such Hardware will substantially conform to Edgewater’s published specifications for
such Hardware on the date of order if properly used in accordance with procedures
described in the documentation supplied by Edgewater. End-user shall notify
Edgewater of any nonconformance during the warranty period, obtain a return
authorization for the nonconforming Hardware from Edgewater, and return the
nonconforming Hardware to
Edgewater’s designated repair facility, freight prepaid,
with a statement
describing the nonconformity. Edgewater’s exclusive obligations with
respect
to nonconforming Hardware shall be, at Edgewater’s option, to advance
replace such Hardware, if it is determined to be defective or to refund to End-user the
purchase price paid for the Product. Advance replacement units are shipped same
business day for next-day delivery (within the US) when hardware failure is determined
by 1pm PST. Failed components must be returned to Edgewater within 14 days or
End-user will be charged for new product purchase.
