Static Uninterruptible Power Supply
Page 16 of 16
Eaton 9390 Guide Specification
October 9, 2009
f)
Check for the voltage difference between the Inverter output and the
Bypass source.
g)
Optional on site full-load, step-load, and battery discharge tests using
supplier furnished load bank, shall also be offered.
5.
Operational Training: Before leaving the site, the field service engineer shall
familiarize responsible personnel with the operation of the UPS. The UPS
equipment shall be available for demonstration of the modes of operation.
3.03
WARRANTY
All components of the UPS system shall be covered by a standard one-year limited factory
warranty and service protection package.
One-year limited factory warranty shall include replacement coverage for the UPS parts for a
period of 18 months from shipment or 12 months from start-up, whichever occurs sooner.
One-year service protection package shall include 7x24 on-site repair/replacement labor for UPS
parts and batteries; 7x24 technical support coverage; and 7x24 remote monitoring service (with
monthly reports for UPS and battery performance). Standard response time shall be 8 hours from
receipt of call. Manufacturer shall also offer, as an option, 7x24 on-site service support with
guaranteed response times of 4, or 2 hours in certain major metropolitan areas. Additional
preventive maintenance visits shall be available as an option for both UPS and battery
components.
Manufacturer shall also include Start-up services consisting of: 5x8 Start-up service of UPS and
batteries, with option for 7x24 Start-up. On-site user training, Site Audit, installation and
commissioning of monitoring service, and validation of one-year limited factory warranty will be
performed during the start-up.
Manufacturer shall also offer an optional service plan to provide 7x24 on-site coverage
(preventive and corrective) for UPS and batteries, guaranteed response time, remote monitoring,
Web access to service site history, annual Site Audit, UPS and battery preventive maintenance
visit, and discounts on upgrade and modification kits. Manufacturer shall also provide an optional
battery service plan to provide parts-and-labor coverage for partial and full battery strings, either
with preventive maintenance or replacement coverage.
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