25
Troubleshooting Check Action
Was the test strip exposed to open air for a
long period of time?
If yes, repeat the control test with properly
stored strips.
Does test strip cap close tightly? Or was test
strip cap left open?
If the cap was not tight, or the bottle was left
uncapped, open a new bottle of test strips.
Do not reuse the strips from the affected bottle.
Is the meter functioning well?
You can use the control solutions to verify the
meter’s functions.
Is the control solution expired or
contaminated?
If yes, replace with a new control solution to
check the performance of SMBG system.
Were test strips and control solutions stored
in cool, dry places?
If no, repeat the control test with properly
stored strips or control solutions.
Did you follow the testing steps properly?
Read Chapter 2 "Control Solution Testing" and
test again. Stop using the meter if you continue
to obtain the inaccurate results.
If you have questions or need assistance,
please contact your local dealer.
