4810 Clover Road • Greensboro, NC 27450 • 1-800-336-2776 • www.eagleequip.com • © Eagle Equipment 2017.12 • page 5
Returns and Replacements
In the event that you suspect you have a defective part or product (“part”), please contact our
customer care department immediately by calling 336-697-7177, or by emailing
[email protected]. Please include photos and video of the defective equipment for your
claim.
If we believe that you have received a defective part, STE will provide you with a return authorization
(“RA”) number and schedule a time to have your equipment picked up. It is the customer’s
responsibility to package the equipment for return shipment in sufficient packaging to prevent
damage during return. Please note the STE RA number on the packaging.
Upon receiving and inspecting the defective part, STE will provide a replacement part, free of charge,
to the customer. If the customer wishes to have the warranty replacement shipped to them prior to the
return of the defective product, the customer must pay for the replacement product at shipping. STE
will issue the Customer a refund upon receiving the defective product.
In the event the part is determined to not be defective, it will be subject to a minimum restocking
fee of 20% and the return freight. Credit for warranty returns to third party vendors will be subject
to their return policy.
All returns must be authorized prior to shipping. Contact STE’s customer care
department for instructions and a return authorization number, which must be issued prior to any
return.
Customers may return any unused stock item in the original packaging within 30 days of
purchase subject to a 20% restocking fee. All freight charges related to the original shipment and the
return will be the responsibility of the customer.
Custom manufactured items are not returnable and no credit will be given on unauthorized returns.
Shipments refused by customers and returned to STE will be treated as unauthorized returns. Credit
will be subject to restocking charges and freight charges related to the return.
INSPECT YOUR EQUIPMENT UPON DELIVERY.
NOTE ANY DAMAGE ON DELIVERY RECEIPT.
SHIPPING AND DAMAGE CLAIMS
All shipments must be inspected immediately upon receipt. For your protection, any external damage
must be noted on the bill of lading at the time of delivery in order to qualify for a claim against the
freight carrier.
Concealed damage must be reported to the freight company within three (3) days of delivery. It is the
customer’s responsibility to file for damage claims against the freight company. Eagle Equipment is not
responsible for loss or damages caused by shipping.
Shortages or missing parts must be reported to Eagle Equipment Customer Service (1-800-336-2776)
within three (3) days of delivery.
