Maintenance
MAGIC PTZ is precision electronic equipment and is not waterproof. Keep it away from sand and
dust when in use. After use, it is recommended that you wipe the PTZ with a soft dry cloth. Never
spray any cleaning liquids on to the PTZ.
Warranty And Support
MAGIC PTZ enjoy 1 year of hardware warranty period. These service could be get from E-IMAGE
official dealers or contact with E-IMAGE company directly.
The power light is on, but
PTZ can't work
Please check if the cables are connected correctly, please
re-connect it.
(
1
)
Big noise during working
of zoom motor
(
1
)
The max. zoom is reached, and motor against the locking screw
of ring gear. Please sent limit A-B of zoom at first.
In tilt direction, the PTZ
can't rotate a full 360°
circle
(
1
)
The vertical balance is not achieved, please re-adjust it.
Controller can't control
PTZ or slider
(
1
)
The channel is not same, please change it to same one.
(
2
)
Please
check
if
the
antenna
is
installed
(
3
)
Please check if the APP is connected with E-IMAGE PTZ or
Motor sucessfully. If failed many times, please re-start the PTZ
or Motor.
Troubleshooting
Wireless shutter channel settings
No.
Problem
Solution
(
1
)
Please
check
if
the
power of the device is on and the power
is enough.
(
1
)
The situation may be due to set the maximum speed value or
the maximum acceleration value too big, please lower the
parameters then can resume normal work.
APP can’t control the
equipment
Picture shakes unusually
(
4
)
P
lease
check
if
there
is
other
mobile
devices
has
connected
to
the
equipment
.
(
5
)
P
lease
check
if
operation channels(such as Slider, PAN,
tilt,etc.) is correct
2016 EIMAGE ALL RIGHTS RESERVED
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2016 EIMAGE ALL RIGHTS RESERVED
