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Law: These Terms are governed by Illinois law (without regard to conflict of law
principals).
Safety Precautions
This is a sophisticated hobby Product and not a toy. It must be operated with caution
and common sense and requires some basic mechanical ability. Failure to operate
this Product in a safe and responsible manner could result in injury or damage
to the Product or other property. This Product is not intended for use by children
without direct adult supervision. The Product manual contains instructions for safety,
operation and maintenance. It is essential to read and follow all the instructions and
warnings in the manual, prior to assembly, setup or use, in order to operate correctly
and avoid damage or injury.
Questions, Assistance and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support
or repair. Once assembly, setup or use of the Product has been started, you must
contact Horizon directly. This will enable Horizon to better answer your questions
and service you in the event that you may need any assistance. For questions or
assistance, please direct your email to [email protected], or call
877.504.0233 toll free to speak to a service technician.
Inspections or Repairs
If this Product needs to be inspected or repaired, please call for a Return
Merchandise Authorization (RMA). Pack the Product securely using a shipping carton.
Please note that original boxes may be included, but are not designed to withstand
the rigors of shipping without additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility. A Service Repair Request is
available at www.horizonhobby.com on the “Support” tab. If you do not have internet
access, please include a letter with your complete name, street address, email
address and phone number where you can be reached during business days, your
RMA number, a list of the included items, method of payment for any non-warranty
expenses and a brief summary of the problem. Your original sales receipt must
also be included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the
proof-of-purchase date. Provided warranty conditions have been met, your Product
will be repaired or replaced free of charge. Repair or replacement decisions are at the
sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and
payment will be required without notification or estimate of the expense unless the
expense exceeds 50% of the retail purchase cost. By submitting the item for repair
you are agreeing to payment of the repair without notification. Repair estimates are
available upon request. You must include this request with your repair. Non-warranty
repair estimates will be billed a minimum of ½ hour of labor. In addition you will be
billed for return freight. Please advise us of your preferred method of payment.
Horizon accepts money orders and cashiers checks, as well as Visa, MasterCard,
American Express, and Discover cards. If you choose to pay by credit card, please
include your credit card number and expiration date. Any repair left unpaid or
unclaimed after 90 days will be considered abandoned and will be disposed of
accordingly. Please note: non-warranty repair is only available on electronics and
model engines.
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