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Weights and dimensions shown are approximate. Specifications and appearance are subject to change without notice.
Trouble Shoot / F.A.Q.
PROBLEM / ISSUE / QUESTION
SOLUTION / ANSWER
The systems makes a rattling noise when
powered on. The mirror shakes violently.
This is a normal operation. The system re-calibrates itself every time
the motor regain power. This functionality ensures that the system is
position stable even after power failures.
The mirror does not move when i change
the DMX values.
Make sure the unit has power. Make sure that the DMX address and
the Art-Net™ IP address (if Art-Net™ is used) is correct. Make sure the
motor and LED drivers are turned on - if unsure power-cycle the unit
or send a „motor drivers on“ command by DMX. Make sure the trans-
port safety is removed. NOTE: Your DMX master must send at least 14
channel in order to be able to control the Mirror Head. Small 4 channel
light-desk units do not work.
The mirror lost its position after a
power-cycle.
The mirror was accidentally moved by an external force (touched) and
lost its position. Always start programming a show only after you did
a „mirror-reset“.
How do i recalibrate the mirror?
Either send value 255 on DMX channel 005, power-cycle the unit or
press the „mirror-reset“ keystrokes in the main menu of the control unit.
The LEDs do not light when i set the
DMX values.
Make sure your units does have LED support. Check the menu LED in
the control unit and see if LED control over DMX is allowed.
The LCD screen of the control unit does
not turn off.
Use the (MENU) button to switch to the main screen. The display will
turn off after 30sec.
The image on the wall shakes when the
mirror does not move.
Check the ventilation system and settings of your projector. Unbalanced
ventilation fans can cause serious oscillations that lead to unstable
images. Check the wall/truss/floor/ceiling of the mounting and make
sure all parts are stable and do not vibrate.
Whats the best way to clean the mirror?
We recommend not to clean the mirror at all unless the dirt is visible by
projecting a white image on the wall. The reduction of brightness by a
slight dust layer is in general not even noticeable. If cleaning is needed
only use a special surface mirror cleaning cloth and diluted soap water.
The motors get very hot.
The Mirror Head is designed to keep the motors at a specific operation
temperature (50-60°) which is normally reached after about 10min.
The mirror center position changes
after every power-cycle
Make sure that there is no DMX signal sent to the unit. Check the
reference magnets on the motor-drive-arm and make sure there are no
metal parts on them. Check the reference screws if they are secured
tightly and do not move.
The mirror got broken accidentally,
can it be replaced?
Yes, please contact our support for further information.
Version 2.7
