Battery Voltage Recorder BVR11
M-B011VR-202-EN
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6. Customer Service
Before calling or sending an e-mail to Customer Service for assistance, please perform the following steps:
1. Check all cable connections.
2. Try the test on another instrument, if available.
3. Perform the troubleshoot procedure
4. Have the following information available:
• Instrument serial numbers, hardware configuration, and software revision
• Exact description of the problem, including the test object information, error messages and the
sequence of events before it appeared
• List of solutions that have been tried
The Customer Support Department can be reached at:
Local support (Sweden): +46 8 731 78 24
International support: +46 70 0925 000
E-mail:
Note
: Email communication is preferred for support issues, since the case is then documented and traceable.
Also, the time zone problems and issues with occupied telephones do not occur.
