If you use a non-chlorine solution (i.e. Baquacil) to clean your pool, a clear slick film may form along your pool's walls
impeding the cleaner's ability to climb. We suggest adding 225 to 300 parts per million of Calcium Hardener to your pool
water to combat the film built-up.
If your pool is irregular in shape (T, L, freeform) or has large swim out areas your cleaner may not easily enter all pool areas
in a standard cleaning cycle. To ensure cleaning of all areas, we suggest placing the cleaner in each of the 'separate' areas
of the pool allowing a complete cleaning cycle for each area.
Moves But Does Not Pick Up Dirt And Debris
Check the operation of the Pump Motor. While the cleaner is in the pool, with the Power Supply switched on, hold the
cleaner’s Floating Handle so the Outlet Top breaks the pool surface. Water should gush from the Outlet Top. If there is no
water flow, or if it appears weak, proceed to the next step.
Using a screwdriver, remove the screws that secure the Outlet Top to the body and inspect the Propeller for clogs, hair or
other debris which may keep it from spinning freely. If it appears to be frozen and no debris is blocking its movement, or if
the Propeller moves freely when spun manually but not when the cleaner is turned on, or if the propeller is loose and
wobbles when spun manually, contact Customer Support for assistance. If the Pump is operating properly replace the
Outlet Top. Be careful not to over tighten and damage the plastic, then proceed to the next step.
Clean the Filter Bag thoroughly so that the fine particles of dirt that get trapped within the fibers of the Filter Bag are
removed.
Check the Intake Valve Flaps on the underside of your cleaner. The Flaps should open and close freely. Clean and free the
Valve Flaps if necessary.
Gets Stuck On Ladders, Main Drains, Return Fittings, Lights, Stairs Or In Corners
Cleaners have approximately one
inch of clearance between the floor and its underside. The Brushes enable the cleaner to climb over obstacles like raised
main drains, return filters, lights, and pop-up, in-floor systems, and climb up stairs in most pools. But, in some cases, the
size or shape of these obstacles (i.e. lights, main drains) may stop the cleaner from moving by catching on the underside of
the cleaner. Follow these recommendations to assist your cleaner with the following obstacles: Ladders, Return Fittings,
Lane Hooks, Lighting Fixtures Objects protruding from walls may impede the left/right movement of your cleaner when it is
at the waterline. For optimal performance, it is recommended to remove objects from the pool walls when operating your
cleaner. The greater the number of objects on the pool walls, the greater the difficulty your cleaner will have covering the
entire pool. One object (i.e. ladder)in pool may affect the overall cleaning cycle of your cleaner to a minor extent. Two or
more objects in the pool positioned either directly opposite one another, or diagonally across from one another, will restrict
your cleaner to primarily clean only one section of the pool on one side of the objects during its cleaning cycle. If these
objects can not be removed then place the cleaner in each of the 'separate' areas of the pool, allowing each a separate
complete cleaning cycle. It is best to place your cleaner at the farthest points of the pool at the beginning of each cleaning
cycle. Return Fittings - Contact your Authorized Dealer for return fittings of the same diameter as your current fittings, yet
with smaller extensions (under 1” height). This should provide the clearance needed for your cleaner to climb freely.
o
Note: The bottom step of a ladder may stop your cleaner from freely climbing and tilting 90 up the wall from
the floor. This means the cleaner will remain in the forward mode, 'spinning its wheels', under the ladder, not
allowing its internal incline sensors to detect the wall. Fortunately, your cleaner is equipped with a safety
timer that will automatically reverse your cleaner after a period of time.
Check the brushes to see they are plush and not worn. Should they require replacement, contact Customer Service. The
replacement Brushes are a different style with a larger diameter, providing increased ground clearance and a faster speed
to climb over obstacles.
Note: Incline Sensors - Always start your cleaner on a horizontal level surface (both Brushes touching the
floor). Should your cleaner begin its cleaning cycle in an incline, the Incline Sensors within the Drive Motor
may begin operating assuming that the incline angle is a level floor. When the cleaner does become level, the
Incline Sensors will tilt and consider the floor to be the wall. This will offset its operation, causing the cleaner
to remain in forward or Reverse positions for great lengths of time, resulting in insufficient cleaning
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TROUBLESHOOTING GUIDE
