dunelm.com
Churchgate Furniture - Hardware Guarantee -
Terms & Conditions
What do we cover?
We will arrange for an independent service technician to visit you to assess whether your item can
be fixed. We will endeavour to always repair your item within your own home.
We reserve the right to use alternative materials to repair your item, but we will try to find the
closest match at all times.
Dunelm gives no warranty as to how quickly a technician will be able to attend your home or how
long any repairs may take. On occasion the repair may not be carried out on the same day as the
technician attends to assess your item. The technician is an expert and will ascertain whether the
item has been treated in such a way that the Dunelm Churchgate Furniture Hardware Guarantee
will not apply. In that case, their decision is final, and no further correspondence will be entered
into.
If the Dunelm Churchgate Furniture Hardware Guarantee does apply but your item can’t be
repaired, you will be offered a replacement in the first year from purchase. Where a replacement
is unavailable or the purchase took place more than one year ago, you will be offered a refund to
account for use/wear and tear depending upon the age of your item as set out on the below
sliding scale. Please note that a refund will only be given strictly in accordance with the terms and
conditions of the Dunelm Churchgate Furniture Hardware Guarantee.
The above conditions relating to Dunelm’s Churchgate Furniture Hardware Guarantee do not
affect your statutory rights.
Time from purchase
Refund value
0-12 months inclusive (Year 1)
13 – 24 months inclusive (Year 2)
25- 36 months inclusive (Year 3)
37 – 48 months inclusive (Year 4)
Replacement or full refund where
replacement unavailable.
80% refund
60% refund
49 months – 60 months inclusive (Year 5)
40% refund
20% refund
