GUARANTEE
SERVICING & MAINTENANCE
22
If your radio fails within one year from date of purchase
we will repair or replace it free of charge provided:
•
You have not misused, neglected or damaged it.
•
It has not been modified.
•
You supply your receipt to show when you bought it.
As batteries are a wearable part these are excluded from
the guarantee.
This guarantee does not affect your statutory rights.
Further advice on using your Dualit radio and other
products in the Dualit range is always available by
contacting the Dualit Customer Helpline on
+44(0) 1293 652 500 (09:00 to 17:00 Monday to Friday)
or by emailing your enquiry to [email protected].
DUALIT CUSTOMER HELPLINE
If your radio fails to work properly after using our
troubleshooting guide and performing a factory reset, call
Dualit’s Customer Helpline on +44(0)1293 652 500
Keep your radio to hand. You may be asked to provide the
Software version in use on your radio:
•
•
Ensure you are in DAB mode.
•
•
Press and hold the INFO button until ‘Station Order’
is displayed. Turn the TUNE knob until ‘SW Version’
is displayed, then press TUNE knob in to select.
•
•
The version number will show for a few seconds on the
lower line of the display, before reverting to normal
tuning mode.
The software display cannot be altered and is just for
your reference.
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