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6 Support
Should you encounter problems with the installation of this device, please follow
these steps:
1. Read the Manual carefully and make sure all steps were performed
correctly
2. Make sure all cables are connected correctly
3. Check to see if your PC has been allocated a valid IP address from
the router, if not try and assign one manually e.g. 192.168.1.10
4. If your router has trouble connecting to the ISP then please verify
that the Username and password setting are correct
5. Check with the ISP to see what the current network status is if you
are having trouble connecting to the internet
6. Contact Dick Smith Electronics Computer Support.
In New Zealand,
support operates during normal business hours.
•
Phone:
09 – 414 – 2823
•
E-mail:
•
Or call into your nearest
Dick Smith Electronics
store
Note:
Consumers are advised not to rely on our ability to provide support for Open
Source, GNU, Freeware or Shareware software, as this software is often under
continual development. We will however help where we can which may be limited to
providing web links only. Windows software that does not fall into the categories
above is supported.
Please visit our website
http://www.dse.co.nz
if you are in New Zealand from time to
time as the most up-to-date drivers and manuals will be posted there.
7 Warranty
This device is supplied with a 12-month, non-transferable end user warranty. In the
unlikely event that this device should fail within the warranty period, please return it,
along with your purchase receipt, to your nearest Dick Smith Electronics store.
Note:
Damage due to misuse, abuse or electromagnetic discharge (including, but
not limited to lightning, etc) is not covered by warranty.
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