3G Alarm Communicator Installation Manual
Communicator Troubleshooting
25
The he following table shows each digits position in status code and each digit’s value and its assigned meaning in the eight digits code:
For example, the radio initialization status code 12-45--- indicates that Radio has been powered up, it has received SMS signal from C24, the radio is
attached to the network, and Receiver 1 has been initialized. This code could be followed with...567 if Receivers 2, 3, and 4 are initialized where appli-
cable.
If the radio initialization status code does not indicate any problems, proceed with installation as per this manual. If troubles are reported, reset the ini-
tialization process. If this action does not fix the problem, refer to Trouble shooting section in this manual.
Table 15: Trouble Code Indications
Table 14: Radio Initialization Status - 1-8 bits completion
Bit
1
2
3
4
5
6
7
8
Not Completed
-
-
-
-
-
-
-
-
Completed
1
2
3
4
5
6
7
8
Trouble Indicator
Digit
Possible Causes
Trouble Possible Solutions
00
No Trouble
N/A
02
Panel Supervision Trou-
ble
Check Section [382]Toggle Option[5] is ON. (HSPA/3G/Ethernet Module Enabled)
Ensure the PC-LINK cable between the Panel and Communicator is connected properly (not
reversed) and is securely in place.
04
Lockout Trouble
The SIM card has incorrect PIN programmed or has a PIN that the module does not recognize.
Replace the SIM card.
05
3G/Cellular Trouble
Confirm that HSPA/3G service is available and active in your area.
Check all antenna connections.
Ensure average radio signal strength is CSQ 6 or higher. (See Table 7).
Ensure the SIM card is properly inserted into the SIM card holder.
Ensure the SIM card has been activated. (Could take up to 24 hrs after install).
If this trouble persists, relocate the Panel (and Communicator) or install an external antenna
extension kit.
06
Ethernet Trouble
Check with your ISP to confirm Internet service is active in your area.
Ensure your Ethernet cable is securely inserted into the RJ45 jack of the Communicator and the
Hub/Router/ Switch.
Check the link light on the Hub/Router/ Switch is ON. If link light is OFF, try restarting the
Hub/Router/ Switch.
If DHCP is used, ensure that the unit has an assigned IP address from the server.
In Section [851] [992] verify a valid IP address is programmed. If not, contact the Network
administrator.
If problem persists, replace the Ethernet cable and RJ45 connector.
07
Receiver Not Available
Ensure that the Ethernet path has internet connectivity.
If you are using a static IP address make sure the gateway and subnet mask are entered correctly.
If the network has a firewall, ensure the network has the programmed outgoing ports open
(Default UDP Port 3060 and Port 3065).
Ensure that all the receivers are programmed for DHCP or have the proper IP address and port
number.
Ensure the HSPA/3G Receiver APNs have been programmed with the Access Point Name pro-
vided by your HSPA/3G provider.
08
Receiver Supervision
Trouble
This trouble is indicated when supervision is enabled and the unit is not able to successfully
communicate with the receiver.
If this trouble persists, contact your central station.
09
FTC Trouble
The unit has exhausted all communications attempts to all programmed receiver for events gen-
erated by the Communicator.
Restart the system, if trouble persists, contact your dealer.
0A
Connect24 Configura-
tion Failure
The SIM is active but there is no programming for the Communicator.
Ensure a profile has been programmed in Connect24 for the SIM.
You can confirm your programming by calling the Connect24 VRU, or by logging into the
Connect24 VRU web site.
0C
Module Configuration
Trouble
This indication appears when Section [021] System Account Code or Section [101]; [111];
[201]; and [211] Receiver Account Code have not been programmed. Ensure that a valid
account code has been entered in these Sections.
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