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Communicator Troubleshooting

3G Alarm Communicator Installation Manual

24

Communicator Troubleshooting

[984] Communicator Status

The communicator status sections are intended to provide the installer with real-time status of the communicator’s functionality, opera-
tional readiness, failures, and potential malfunctions that may affect flawless operation of the communicator and its primary function of
sending signal to the central station in case the monitored event occurs.
The communicator status is displayed in the form of a 6-digit CODE (6 hexadecimal numbers) as in the following pattern: 00000F. The
range of the code is from: 00000F – 2220CF. Not all numbers in this range are assigned a status code (Some numbers are skipped, i.e.
not assigned the code).
Each digit represents a status or trouble indicator (or assigned function when no trouble is present) as described below:

1. Digit 1 - Signal Indicator 1, displays the presence/strength of signal 1.

2. Digit 2 - Signal Indicator 2, displays the presence/strength of signal 2.

3. Digit 3 - Network Indicator, displays the presence (operational status) of network.

4. Digit 4 & 5 – TROUBLE INDICATOR displays the type of problem/malfunction on communicator or modules associated with and

connected to communicator.

5. Digit 6 – Reserved for future use.
For example, status code 11002F – when interpreted means: “Signal Indicator 1 OK, Signal indicator 2 OK, there is no network trouble,
and there is trouble in the communicator, Panel supervision trouble.” For details see the table below:

Table 13: Communicator Status and Trouble Coding in Hexadecimal Numbers

The communicator status codes will indicate the signal levels with digit 1 and 2, a network status with digit 3, and the trouble status
with digit 4 and 5 as indicated in table above. For example status code 11000F would display following status:
1 – On = Signal indicator 1, is ON
1 – On = Signal indicator 2, is ON
0 – OFF = Network indicator, network is working
00 – TROUBLE INDICATOR = there is no trouble on the communicator.
F – Future code not assigned yet. It is sixth hexadecimal digit. It could be also ‘ - ‘ (dash) instead of letter F (11000-).
In this example both signal indicators are on indicating that communicator has excellent signal level; the network indicator is OFF
showing that we do not have any network problems and trouble indicators are both OFF indicating that we don’t have any trouble on the
communicator.

[985] Radio Initialization Status

The radio initialization status is intended to provide the installer with real time status of radio communication. The radio initialization
status is displayed in 8 bit toggle option. Each digit indicates one task in radio initialization process that is complete step in entire pro-
cess of radio initialization as following:

1. Radio power up

2. Received the SMS from C24

3. Radio reset

4. Radio attached to network

5. Receiver 1 Initialized

6. Receiver 2 Initialized

7. Receiver 3 Initialized

8. Receiver 4 Initialize

Digit 1

Digit 2

Digit 3

Digit 4 & 5

Digit 6

Signal indicator 1

Signal indicator 2

Network indicator

TROUBLE INDICATOR

Future use

0

Off

0

Off

0

Off

00

Off  (No trouble)

F

1

On

1

On

1

On

01

Future use

F

2

Flashing

2

Flashing

2

Flashing

02

Panel supervision trouble

F

03

Future use

F

04

Lockout trouble

F

05

3G/Cellular trouble

F

06

Ethernet Trouble

F

07

Receiver Not Available

F

08

Receiver Supervision trouble

F

09

FTC Trouble

F

0A

C24 Configuration SMS Failure

F

0B

Future use

F

0C

Module configuration Trouble

F

Содержание 3G2075

Страница 1: ...LARM COMMUNICATOR Warning This manual contains information on limitations regarding product use and function and information on the limitations as to liability of the manufacturer Installation Manual...

Страница 2: ......

Страница 3: ...s Sections Ethernet Cellular Programming Options 11 System Options 11 Programming Options 13 Communications Reporting Codes 16 Ethernet Receiver 1 Options 18 Ethernet Receiver 2 Options 18 Ethernet Op...

Страница 4: ...response may not occur in time to protect the occupants or their belongings Motion Detectors Motion detectors can only detect motion within the designated areas as shown in their respective installati...

Страница 5: ...and return to normal entry NOTE Authorized access to Connect24 3G2075 TL2753G is required to modify any Ethernet Cellular Programming Section Spe cific panel Sections must be configured for proper op...

Страница 6: ...ULC INSTALLATION REQUIREMENTS For ULC Residential fire and burglary applications the 3G2075 TL2753G can be used as primary communication channel via either Cellular or Ethernet as applicable or as a b...

Страница 7: ...ber Installer ID Number and an Installer Password Perform the following pre installation 1 Retrieve the installer account and password from the Aurora Technical Services ATS group 2 Call VRU number 1...

Страница 8: ...des shall be observed and respected during installation INSTALLING CAT 5 CABLE TL2753G ONLY A Category 5 CAT 5 ethernet cable must be run from a source with Ethernet Internet connectivity to the Commu...

Страница 9: ...g on to the next number cycling through each of the 4 numbers for a total of 5 times each If all 4 numbers fail the 5 attempts an FTC trouble is displayed on the keypad 4 Panel Sections 301 302 303 an...

Страница 10: ...e location is BAD move the SCW9055 SCW9057 to various suitable locations until 3 or more bars are obtained NOTE The communicator is capable of indicating signal strength even without an active SIM but...

Страница 11: ...heartbeats to Ethernet Receiver 1 or Cel lular Receiver 1 to test the communications path Use this Section to set the interval time in seconds when heartbeats will be sent to the receivers Valid rang...

Страница 12: ...be sent to the programmed receivers based on the settings of the periodic test transmission reporting codes 8 Cellular Low Signal Trouble Default OFF This option masks the Low Signal trouble from the...

Страница 13: ...0000 FFFF 013 DLS Outgoing Port Default 0BFA 3066 The DLS Outgoing Port is used for outgoing session to DLS IV after an SMS request has been sent to the Communicator Use this Sec tion to set the value...

Страница 14: ...e Time BWST Brazil Western Standard Time PST Philippine Standard Time SLT San Luis Time PIT Pratas Islands PYT Paraguay Time PIT Parcel Island Time JFST Juan Fernandez Island Standard Time MYT Malaysi...

Страница 15: ...ca Standard Time PONT Phonpei Standard Time IST Israel Standard Time MAGT Magadan Island Time 3D 3 MSK Moscow Standard Time 5F 11 5 NFT Norfolk Island Time EAT Eastern Africa Time 61 12 NZST New Zeala...

Страница 16: ...ent will occur when communications with the panel have been lost for more than 60 seconds 024 Panel Absent Trouble Restore Default FF Program 00 to disable this event or FF to enable This event will o...

Страница 17: ...r details on settings NOTE The time interval in minutes between periodic tests is programmed in Section 125 Ethernet and Section 225 Cellular 030 FTC Restore Default FF Program 00 to disable this even...

Страница 18: ...ver To configure the device to operate using this Common Receiver Mode functionality program Ethernet Receiver 1 and Cellular Receiver 1 IP address and port number with identical values NOTE When oper...

Страница 19: ...lation is located behind a firewall and must be assigned a particular port number as determined by your network administrator Valid range 0000 FFFF NOTE Do not program Ethernet Receiver 1 and Ethernet...

Страница 20: ...s all 0 or F will cause a Module Configuration Trouble yellow LED 12 flashes 212 Cellular Receiver 2 DNIS Default 000000 The DNIS is used in addition to the Account Code to identify the Communicator m...

Страница 21: ...f minutes See Sec tions 026 029 NOTE Minimum value is 000005 minutes Programming an interval that is less than 5 minutes will disable test transmission 226 Cellular Trouble Delay Default 00 This optio...

Страница 22: ...n 008 or assigned by DHCP 990 Boot Loader Version This Section will display the current Boot Loader version of the Communicator 991 Firmware Version This Section will display the current firmware vers...

Страница 23: ...ss This Section will display the unique12 digit hexadecimal number assigned as the Media Access Control MAC address of the device SYSTEM RESET DEFAULTS 999 Software Default Default 99 The Software def...

Страница 24: ...cate the signal levels with digit 1 and 2 a network status with digit 3 and the trouble status with digit 4 and 5 as indicated in table above For example status code 11000F would display following sta...

Страница 25: ...t 06 Ethernet Trouble Check with your ISP to confirm Internet service is active in your area Ensure your Ethernet cable is securely inserted into the RJ45 jack of the Communicator and the Hub Router S...

Страница 26: ...evel dBm Signal Level Status Action Required No Signal 0 0 0 108 8 bad Check all antenna connections Confirm 3G service is active in area Relocate Panel 1 Bar 1 4 0 2 108 103 weak Relocate Panel if si...

Страница 27: ...range 0000 FFFF ____ ____ ____ ____ 011 Installer Code Default CAFE Valid range 0000 FFFF ____ ____ ____ ____ 012 DLS Incoming Port Default 0BF6 3062 Valid range 0000 FFFF ____ ____ ____ ____ 013 DLS...

Страница 28: ...Valid range 000000 999999 minutes ____ ____ ____ ____ ____ ____ CELLULAR RECEIVER 1 OPTIONS 201 Cellular Receiver 1 Account Code Default 0000000000 Valid range 0000000001 FFFFFFFFFE ____ ____ ____ ___...

Страница 29: ...____ ____ ____ ____ ____ 989 DNS 2 IP Address ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ 991 Firmware Version ____ ____ ____ ____ ____ ____ ____ ____ 992 Ethernet IP Address ____ ___...

Страница 30: ...d materials any upgrades and this EULA and provided the recipient agrees to the terms of this EULA If the SOFT WARE PRODUCT is an upgrade any transfer must also include all prior versions of the SOFTW...

Страница 31: ...ed or repaired in such a manner as to adversely affect performance or prevent adequate inspection or testing to verify any warranty claim Access cards or tags returned for replacement under warranty w...

Страница 32: ...ada technical specifications were met Certification Number IC 160A 3G255SM This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following tow conditions...

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