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U s e r M a n u a l D r e a m b o x D M 8 0 0 H D P V R

14. Troubleshooting

Problem

Possible cause

Solution

Faulty wiring

Check wiring and connections

Faulty LNB

Exchange LNB

Wrong Tuner setting

Review settings

(see 11.1 DVB-S configuration)

No audio, no video,

OLED-Display lit

Dish aligned incorrectly

Realign dish

Heavy rain or snow

Remove snow from dish

Dish aligned incorrectly

Realign dish

Dish is too small

Install larger dish

Beamlike blackouts in the video

An obstacle between dish and

satellite (e.g. house or tree)

Reposition dish so it has a

clear “view” towards the

satellite

Dish aligned incorrectly or

faulty

Check dish

Channel is transmitted in a new

slot

Start service scan

(see chapter 11)

No reception on a channel that

was working before

The transmission of the

channel was terminated

You cannot record anything

anymore

Hard disk is full

Delete no longer needed

recordings

Batteries are inserted

incorrectly

Remove batteries and check

polarity

Batteries are empty

Insert new batteries

Wrong remote control mode

(Dream-Mode, TV-Mode)

Press Dream-Mode or TV-

Mode button

Remote control is not working

Software is not reacting

Reboot Dreambox

Dreambox does not react

Dreambox is locked up

Reboot Dreambox

Содержание DREAMBOX DM 800 HD PVR

Страница 1: ...ichkeit HDTV Mit Netzwerk Schnittstelle Anschluss f r interne SATA Festplatte DVB S2 Tuner steckbar Smartcard Leser Linux OS User Manual Digital satellite receiver for free and encrypted Digital Video...

Страница 2: ...13 2 Installation 2 1 Turning the device on 19 3 Start wizard 3 1 Video output selection 20 3 2 Language selection 22 3 3 Tuner setup 23 3 4 Service scan 23 3 5 Parental control 24 4 Basic operation 4...

Страница 3: ...vices to a bouquet 35 6 4 Remove a service from favorites 36 6 5 Moving a service to favorites 37 6 6 Adding a marker to favorites 38 6 7 Parental control 40 7 Hard disk operation 7 1 Mounting guideli...

Страница 4: ...connection 77 11 1 2 Two satellites via Toneburst A B 78 11 1 3 Two satellites via DiSEqC A B 79 11 1 4 Four satellites via DiSEqC A B C D 80 11 1 5 Stab positioner using USALS 81 11 1 6 Stab position...

Страница 5: ...rol 100 16 Technical data 101 17 Features 104 18 Contact support information 105 19 Copyright notes 106 19 1 GNU GPL General Public License 107 20 Menu overview 110 21 Service Slip as PDF attachment U...

Страница 6: ...t vases or any other liquid filled containers on top of the device Do not expose the device to dripping or splashing liquids Do not place open flame sources such as lit candles on top of the device Th...

Страница 7: ...rd or power plug immediately disconnect the device from the power outlet In case the device was exposed to humidity immediately disconnect the device from the power outlet In case you notice any serio...

Страница 8: ...gnated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natur...

Страница 9: ...n box Remote control 2 Batteries 1 5V Mignon AA LR6 Dreambox DM 800 HD PVR 1 Power cord 1 Power supply DVE Modell DSA 36W 12 1 User manual most recent version online http www dream multimedia tv de 1...

Страница 10: ...x D M 8 0 0 H D P V R 1 3 Views Front view Rear view Smartcard Reader Power Button OLED Display Remote control sensor Power supply connector DVI output USB 2 0 ports Digital audio output LNB input out...

Страница 11: ...button The Power Button switches your Dreambox on and off 1 3 2 Explanation rear panel LNB input DVB S Tuner Connect the coaxial cable from your LNB here LNB output DVB S Tuner You can connect an ana...

Страница 12: ...Dreambox if your TV has the right input USB 2 0 ports The USB 2 0 Port is designed for devices that support the USB 2 0 standard The amount of supported USB devices depends on the installed image Sof...

Страница 13: ...utton Power Button TV Mode Button Numeric Keypad Arrow Left Button Arrow Right Button Mute Button Volume Buttons Bouquet Buttons INFO Button EXIT Button MENU Button Navigation Buttons OK Button VIDEO...

Страница 14: ...have multiple functions You will notice control symbols below the four colored Options Buttons the TV and the RADIO Button In PVR Mode these buttons are used to control the digital recording accordin...

Страница 15: ...the button See chapter 15 TV Mode setup Enter a service number to directly access the option by using the Numeric Keypad The service numbers are on the left side of the service list The Numeric Keypa...

Страница 16: ...own Pressing the Bouquet Buttons will jump back and forth between the bouquets If no OSD menu is visible on the screen and you are in TV or RADIO Mode pressing the INFO Button will reveal the EPG info...

Страница 17: ...the AUDIO Button you can choose the different audio tracks offered by the station Pressing the VIDEO Button activates the PVR Mode The Infobar will show the control symbols You can instantly start re...

Страница 18: ...n PVR Mode this button is mapped with the stop function as indicated by the small square underneath it Pressing the HELP Button activates the Help menu Pressing the RADIO Button activates the RADIO Mo...

Страница 19: ...rear panel Connect the Dreambox to your TV using a DVI or Scart cable Plug in the power cable into the Dreambox and then into a 110V 60Hz or 230V 50Hz power socket If you are using a switchable power...

Страница 20: ...and the OK Button to select it Pressing the red Options Button will toggle the language You can choose from the following video output options 1 Scart using a Scart cable 2 DVI using a DVI or DVI to...

Страница 21: ...ays black just wait 20 seconds and the picture will be automatically returned to 60Hz To start the test press the OK Button You can see the result on your screen Finally you can adjust the screen usin...

Страница 22: ...etup of your Dreambox Press the OK Button on your remote control to get to the next step You will be asked if you want to set the basic settings for your Dreambox now or if you want to quit the start...

Страница 23: ...D M 8 0 0 H D P V R 3 3 Tuner setup Detailed information about the tuner setup can be found in chapter 11 1 DVB S Tuner configuration 3 4 Service scan Detailed information about the service scan can...

Страница 24: ...s e r M a n u a l D r e a m b o x D M 8 0 0 H D P V R 3 5 Parental Control Refer to section 6 7 Parental control for further information about this feature Entering the pincode Finalizing the basic s...

Страница 25: ...nect your Dreambox from power Another way to achieve the same thing is to access the main OSD menu and selecting the Standby Restart option After that select the Deep Standby option and press the OK B...

Страница 26: ...ing channel using the service list Pressing the Up Down Buttons on your remote control activates the service list Use the Navigation Buttons up down to select the desired service and press the OK Butt...

Страница 27: ...pressing the TV or EXIT Button you can quit the RADIO Mode 4 8 Teletext Use the Text Button to enter the Teletext and the Exit Button to leave 4 9 Subtitles Press the Menu Button to enter the main me...

Страница 28: ...ent time Remaining time Next show Current show Is highlighted yellow as soon as a show is broadcasted Encrypted Is highlighted yellow as soon as a show is broadcasted in Dolby Digital Is highlighted y...

Страница 29: ...milar will appear in the red window Pressing the red Options Button opens a listing of similar broadcasts By pressing the green Options Button you can set a timer for this rerun For additional informa...

Страница 30: ...of you bouquets will appear Select the bouquet for which you want the Multi EPG view This view shows the currently airing shows on the services listed in the left column A progress bar showing the pro...

Страница 31: ...a time and date After you have entered the desired time and date press the OK Button to activate you selection The Multi EPG will be displayed according to your set time and date As a example we have...

Страница 32: ...related bouquets You can only delete channels in the favorites view You cannot delete the channels in the All view The use of the All view is to keep an internal list of all available stations If you...

Страница 33: ...nu will open up Navigate to the option add bouquet Use the Numeric Keypad on your remote control to enter the name for the new bouquet The according letters are printed on button The Mute Button and t...

Страница 34: ...Buttons on your remote control activates the service list Press the red Options Button to change to the All view Use the Navigation Buttons up down to select the desired service and press the MENU Bu...

Страница 35: ...ired bouquet After that select a service and switch to it by pressing the OK Button By pressing the Menu Button the Channellist menu will open up Navigate to the option enable bouquet edit The All vie...

Страница 36: ...which is the default setting the selected services will be added to you favorites list 6 4 Remove a service from favorites Pressing the Up Down Buttons on your remote control activates the service lis...

Страница 37: ...tivates the service list Use the Navigation Buttons up down to select the desired service and press the MENU Button to open the Channellist menu Navigate to the option enable move mode and press the O...

Страница 38: ...ist menu and chose the option disable move mode by pressing the OK Button 6 6 Adding a marker to favorites You have the option to add makers within the favorites bouquets Pressing the Up Down Buttons...

Страница 39: ...ters are printed on button The Mute Button and the Arrow Left Arrow Right Button deletes a character Press the OK Button to add the marker to your favorites list You will be taken back to the Channell...

Страница 40: ...vigate to the Parental lock option and press the OK Button The Parental control setup menu will open up Set the Enable parental control option to yes Under the Parental control type option you can cho...

Страница 41: ...nto the Parental control menu If the entered pincode was false you will see this notice Press the OK Button to get back into the Change service pin menu and to enter the correct new pincode twice Now...

Страница 42: ...nder the Parental control type then this channel will be the only one that can be viewed without entering the right pincode Protecting the parental lock setup Additionally you have the option to prote...

Страница 43: ...vice in your living room or in any other rooms with carpeting or any other flooring that can carry an electrostatic charge Remove all connection from the device Only open the device with the tools dep...

Страница 44: ...he hard disk included in the shipping contents of your Dreambox DM 800 HD PVR 1x Phillips screwdriver not included 1x 2 5 SATA hard disk of your choice not included 4x Hard disk screws included in the...

Страница 45: ...45 U s e r M a n u a l D r e a m b o x D M 8 0 0 H D P V R 4 Lift the cover on the sides on slide it backwards...

Страница 46: ...e Remove the hard disk cage by lifting it upwards Now you need the Phillips screwdriver the hard disk cage the 4 hard disk mounting screws and your hard disk 6 Attach the hard disk cage to the hard di...

Страница 47: ...below 8 Connect the big black plug of the included SATA cable to your harddisk Marker 1 and insert the hard disk cage back into your Dreambox Connect the other end of the red SATA cable Marker 2 to th...

Страница 48: ...he hard disk cage see step 5 Slide the cover from the rear back onto the device Screw the one screw on each side and the two screws on the rear back into place Reattach all connector to your Dreambox...

Страница 49: ...the OK Button The System menu will open up 2 Navigate to the option Harddisk and press the OK Button 3 Navigate to the Harddisk setup option and press the OK Button You now can set the duration of tim...

Страница 50: ...System menu will open up 2 Navigate to the option Harddisk and press the OK Button 3 Navigate to the Harddisk setup option and press the OK Button Navigate to the Initialization option and press the...

Страница 51: ...epends on the number of services residing on a transponder1 It is possible to make up to four simultaneous SDTV or two HDTV recordings Pressing the Up Down Buttons on your remote control activates the...

Страница 52: ...o the option Timer and press the OK Button to select You see the Timer Editor menu Pressing the red Options Button will delete a timer The green Options Button adds a timer the yellow Options Button t...

Страница 53: ...ing options daily weekly with choice of weekday Monday through Friday user defined For all four options you can set a date for the first execution of the timer You can decide what should happen after...

Страница 54: ...n and selection the Timer option from the main OSD menu Press the OK Button to acces it 7 3 4 Timeshift Once you started an instant recording you can fast forward and rewind while recording as long as...

Страница 55: ...hed the movie you will be asked to continue where you left off when you start watching it the next time If you do not make a selection within 10 seconds the window will disappear and the movie starts...

Страница 56: ...o x D M 8 0 0 H D P V R The Infobar does not have to be visible to use the PVR Mode The PVR Mode can be exited by pressing the TV Button You will be asked if you want to stop the replay of the record...

Страница 57: ...x 48x 64x 128x Every press on the button increases the speed by one step 7 5 Setting a marker Bookmarks Fast forward to the point where you want to add a marker and press the 0 on the Numeric Keypad T...

Страница 58: ...he Navigation Buttons up and down to select a recording Press the Menu Button Use the Navigation Buttons up and down to select Delete and press the OK Button You will be asked if you want to delete th...

Страница 59: ...o Button and then the Menu Button Sorting options You have the choice between two different sorting options 1 Alphabetic sort 2 Sort by date List styles You have the choice between different list styl...

Страница 60: ...s e r M a n u a l D r e a m b o x D M 8 0 0 H D P V R List styles List style default List style default with extended desciption List style single line List style compact List style compact with desci...

Страница 61: ...a couple of times to toggle between transparent mode invisible mode and full mode The alpha mode shows the picture from the running program through the text pages The invisible mode shows the complete...

Страница 62: ...Text TV mode 16 9 on off Enabling this switches the TV to 16 9 Aspect Ratio if the PIG Mode is activated with the Volume down Button Press the OK Button to enable or disable this option The default s...

Страница 63: ...isabled to deactivate a set sleep timer Press the red Options Button to change the status Sleep timer action Select Deep Standby to completely turn off you Dreambox or Standby to put it into standby m...

Страница 64: ...press the OK Button to select 1 Navigate to the option System and press the OK Button The System menu will open up 2 Navigate to the option Language and press the OK Button The Language menu will open...

Страница 65: ...Intermediate and Expert This gives you the possibility to set the level of options to your needs Intermediate is the default setting We will not explain the expert mode in detail in this manual Simple...

Страница 66: ...ement If you own a satellite dish with a positioner you can see a flashing symbol of a satellite dish on your screen if you set this option to yes Enable multi bouquets Set this option to Yes if you w...

Страница 67: ...e to the option Setup and press the OK Button to select 1 Navigate to the option System and press the OK Button The System menu will open up 2 Navigate to the option Timezone and press the OK Button T...

Страница 68: ...menu is visible on your screen press the Menu Button to open the main OSD menu Navigate to the option Setup and press the OK Button to select 1 Navigate to the option System and press the OK Button Th...

Страница 69: ...as Pillarbox 4 3 shows will be shown in full height on a 16 9 screen and you will have black bars on both sides Pan Scan 4 3 shows will be shown in full width on a 16 9 screen and a bit will be cut o...

Страница 70: ...eams at top and bottom Pan Scan 16 9 programs will be zoomed to full hight on 4 3 TV s parts of the picture on the left and right side will cut off Just Scale 4 3 shows will be shown in full height on...

Страница 71: ...K Button The System menu will open up 2 Navigate to the option Display setup and press the OK Button Using the Navigation Buttons left and right you can set the brightness of the OLED display Standby...

Страница 72: ...tton The System menu will open up 2 Navigate to the option Network and press the OK Button 3 Navigate to the option Device setup and press the OK Button 4 Navigate to the option Integrated Ethernet an...

Страница 73: ...to the Internet over a router enter the router s IP address here Activate the network Press the OK Button to save the setting and activate the network Nameserver Setup If no OSD menu is visible on you...

Страница 74: ...Navigate to the option Setup and press the OK Button to select 1 Navigate to the option System and press the OK Button The System menu will open up 2 Navigate to the option Skin and press the OK Butt...

Страница 75: ...OK Button to select 1 Navigate to the option System and press the OK Button The System menu will open up 2 Navigate to the option Factory reset and press the OK Button The Factory reset menu will open...

Страница 76: ...n the main OSD menu Navigate to the option Setup and press the OK Button to select 1 Navigate to the option Service searching and press the OK Button The Service searching menu will open up 2 Navigate...

Страница 77: ...nected from you Dreambox to the LNB Please read the section 11 1 DVB S configuration to learn how to get into this menu The Satconfig menu will open up Use the up down Buttons to navigate to the DiSEq...

Страница 78: ...ox Please read the section 11 1 DVB S configuration to learn how to get into this menu The Satconfig menu will open up Use the up down Buttons to navigate to the DiSEqC Mode option and use the left ri...

Страница 79: ...oxes in your household Please read the section 11 1 DVB S configuration to learn how to get into this menu The Satconfig menu will open up Use the up down Buttons to navigate to the DiSEqC Mode option...

Страница 80: ...eceivers Dreamboxes in your household Please read the section 11 1 DVB S configuration to learn how to get into this menu The Satconfig menu will open up Use the up down Buttons to navigate to the DiS...

Страница 81: ...p Use the up down Buttons to navigate to the DiSEqC Mode option and use the left right Buttons to select Positioner This menu is meant for a Stab positioner You only have to enter the geographical det...

Страница 82: ...dvanced configuration Navigate to the option Satellite Use to the Navigation Buttons left and right to select the desired satellite and Navigate to the option Satellite and press the Navigation Button...

Страница 83: ...n up 2 Navigate to the option Tuner configuration and press the OK Button The Choose tuner menu will open up 3 Use the Navigation Buttons up and down to select the DVB C Tuner and press the OK Button...

Страница 84: ...to Frequency steps Frequency scan step size kHz Use the Numeric Keypad to set the step increment Press the OK Button to save your settings You will be taken back to the Select slot menu Provider This...

Страница 85: ...rching menu will open up 2 Navigate to the option Tuner configuration and press the OK Button The Choose tuner menu will open up 3 Use the Navigation Buttons up and down to select the DVB T Tuner and...

Страница 86: ...e OK Button The Automatic scan menu will open up Set the Clear before scan option to Yes if you want to delete all services before the scan starts Otherwise leave the setting to No which results in on...

Страница 87: ...u a l D r e a m b o x D M 8 0 0 H D P V R You can see the progress of the scan here The scan is done once you see this menu It shows how many channels were found during the scan Press the OK Button t...

Страница 88: ...searching and press the OK Button The Service searching menu will open up 2 Navigate to the option Manual scan and press the OK Button The Service scan menu will open up Use the Navigation Buttons lef...

Страница 89: ...s the Menu Button to open the main OSD menu Navigate to the option Games Plugins and press the OK Button to select Navigate to the option Backup Restore and press the OK Button Set the Backup Mode opt...

Страница 90: ...is menu Press the yellow Options Button to start restoring your settings You will be prompted with a list of backups that you have made so far Select the desired backup and press the yellow Options Bu...

Страница 91: ...modem cable 1 network cable optional Firstly disconnect your Dreambox from main power Start the DreamUp software on your PC Select COM1 or COM2 depending on the port which the null modem cable is conn...

Страница 92: ...8 0 0 H D P V R The flash loader will now be transferred to your Dreambox After the flash loader has been transferred to your Dreambox select the Flash Box Button in the DreamUp software Select the s...

Страница 93: ...0 0 H D P V R The new software is now being transferred to your Dreambox If the process was successful you will get a Box was flashed successfully message Click on OK and on Exit afterwards Disconnec...

Страница 94: ...you will need a crossover network cable If you plan on connection your Dreambox to your Hub Switch Router you will need a regular patch cable To be able to install a new software image on your Dreamb...

Страница 95: ...ddress displayed in the OLED Display of your Dreambox In our example the IP address your have to enter would look like this http 192 168 0 104 2 Select the firmware upgrade link in the displayed webpa...

Страница 96: ...you have successfully finished flashing the new software image onto your Dreambox press the Power Button on the front cover Your Dreambox will turn off Press the Power Button again to start your Dream...

Страница 97: ...the option Information and press the OK Button to select The Information menu will open up Navigate to the option Service and press the OK Button This window shows detailed technical information about...

Страница 98: ...press the Menu Button to open the main OSD menu Navigate to the option Information and press the OK Button to select The Information menu will open up Navigate to the option About and press the OK But...

Страница 99: ...g house or tree Reposition dish so it has a clear view towards the satellite Dish aligned incorrectly or faulty Check dish Channel is transmitted in a new slot Start service scan see chapter 11 No re...

Страница 100: ...e TV Mode Button once Press the SHIFT Setup Button for 3 seconds the TV Mode Button will flash twice Use the Numeric Keypad to enter the four digit device code into the remote control The TV Mode Butt...

Страница 101: ...mpatible Ethernet Interface Internal SATA Connector Support for all regular hard disks 2 5 SATA or use it as the external eSATA connector 2x USB 2 0 port DVI Serial V 24 RS232 port OLED Display Tuner...

Страница 102: ...ulation QAM Constellation 16 32 64 128 and 256 QAM Input Symbol Rate 7 252 Msps max DVB T Tuner plugable Input Loop through Connector IEC 169 24 Female Male Frequency Range VHF 174 230MHz UHF 470 862M...

Страница 103: ...d disk on the eSATA connector USB 2x USB 2 0 Host Connector LNB power and polarization per tuner LNB Current 500mA max short circuit proof LNB Voltage vertical 14V without load 11 5V at 400mA LNB Volt...

Страница 104: ...ually configurable timers e g single or recurring timers DiSEqC 1 0 1 1 1 2 1 3 USALS Channel change in less than a second Start wizard for initial setup Pre installed service list for DVB S Support o...

Страница 105: ...ch the dealer s hotline from Mo Fr 09 00 am 12 00 pm and 01 00 pm 03 00 pm Technical Hotline Tel 49 0 180 368 43 99 777 0 09 min Fax 49 0 180 368 43 99 778 0 09 min You can reach the technical hotline...

Страница 106: ...s that are distributed under different licenses especially a Open Source License the GNU General Public License You can find details about this License on the next three pages Additional notes about t...

Страница 107: ...for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will...

Страница 108: ...a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or...

Страница 109: ...ation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as if written in the body of this L...

Страница 110: ...ice searching System Service About Standby Restart Tuner configuration Automatic scan Manual scan Language Customize Timezone A V settings Display Setup Harddisk Skin Network Parental control Subtitle...

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