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42

A.

A point map is a single MIB leaf that presents the current status of a 64-alarm-point display in an ASCII-
readable form, where a "." represents a clear and an "x" represents an alarm.

Q.

The NetGuardian 216 manual talks about two control relay outputs. How do I control these from my SNMP
manager?

A.

The control relays are operated by issuing the appropriate set commands, which are contained in the DPS
Telecom MIB. For more information about the set commands — see Reference Information in any of the
NetGuardian 216 software configuration guides.

Q.

How can I associate descriptive information with a point for the RTU granular traps?

A.

The NetGuardian 216 alarm point descriptions are individually defined using the T/NG216 Editor Mode.

Q.

My SNMP traps aren't getting through. What should I try?

A.

Try these three steps:

1. Make sure that the trap address (IP address of the SNMP manager) is defined. (If you changed the

trap address, make sure you saved the change to NVRAM and rebooted.)

2. Make sure all alarm points are configured to send SNMP traps.

3. Make sure the NetGuardian 216 and the SNMP manager are both on the network. Use the

NetGuardian 216 ping command to ping the SNMP manager.

4. Check that NetGuardian 216 and SNMP managers communities match.

Q.

I can't hear any sound from my speaker. What should I try?

A.

First, verify that the speaker bit is enabled in T/Config.  Second, rotate the volume control to maximum.

Technical Support

11

DPS Telecom products are backed by our courteous, friendly Technical Support representatives, who will give
you the best in fast and accurate customer service. To help us help you better, please take the following steps
before calling Technical Support:

1. Check the DPS Telecom website.

You will find answers to many common questions on the DPS Telecom website, at

http://www.dpstele.com/support/

.

 Look here first for a fast solution to your problem.

2. Prepare relevant information.

Please have your user manual and hardware serial number ready. Having important information about your DPS
Telecom product in hand when you call will greatly reduce the time it takes to answer your questions. If you do
not have all of the information when you call, our Technical Support representatives can assist you in gathering

it. Please write the information down for easy access.

3. Have access to troubled equipment.

Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us solve
your problem more efficiently.

4. Call during Customer Support hours.

Customer support hours are Monday through Friday, from 7 A.M. to 6 P.M., Pacific time. The DPS Telecom
Technical Support phone number is 

(559) 454-1600

.

Emergency Assistance: 

Emergency assistance is available 24 hours a day, 7 days a week. For emergency

assistance after hours, allow the phone to ring until it is answered with a automated paging message. Follow the

automated menu to leave your message or page a technician. An on-call technical support representative will
return your call as soon as possible.

Содержание NetGuardian 216

Страница 1: ...USER MANUAL NetGuardian 216 February 18 2005 Visit our website at www dpstelecom com for the latest PDF manual and FAQs D OC UM052 18100 Firmware 1 0H ...

Страница 2: ...r means in whole or in part without prior written consent from DPS Telecom except as required by United States copyright laws The material in this manual is for information purposes and is subject to change without notice DPS Telecom shall not be liable for errors contained herein or consequential damages in connection with the furnishing performance or use of this manual Notice February 18 2005 F...

Страница 3: ...mper Options 12 Front and Back Panel LEDs 4 8 13 Audible Notification and Mode Button 4 9 14 Configuration 5 15 T NG216 5 1 15 Installing T NG216 5 1 1 15 Starting a T NG216 Session 5 2 16 Connecting via Craft Port 5 2 1 17 Connecting via TCP IP 5 2 2 17 T NG216 Help 5 3 18 Editor Toolbar 5 4 18 Editor Device Tab 5 5 19 Editor Channel Tab 5 6 20 Configure DCP Channel 5 6 1 21 Configure Reach Throu...

Страница 4: ...pdating Firmware 8 33 Updating Firmware with T NG216 8 1 33 LED Display 8 2 34 Reference Information 9 35 NetGuardian 216 Alarm Map 9 1 35 NetGuardian 216 Analog Map 9 2 35 NetGuardian 216 System Alarms Map 9 3 36 SNMP Manager Functions 9 4 37 SNMP Granular Trap Packets 9 5 39 Color Code and Pinout for Standard Amphenol Wire 9 6 40 FAQ s 10 41 Technical Support 11 42 ...

Страница 5: ...ing the network services you and your customers depend on NetGuardian 216 is the cost effective way to monitor these important sites Complete LAN Access to Your Remote Site Including Serial Devices IP based connectivity means the NetGuardian 216 can be installed anywhere your LAN goes You can add alarm monitoring visibility to anywhere in your network without installing expensive dedicated circuit...

Страница 6: ...and call DPS Telecom at 800 622 3314 NetGuardian 216 NetGuardian 216 User Manual D PK NG216 12002 D OC UM052 18100 DB9M DB9F Download Cable 6 ft Ethernet Cable 14 ft D PR 045 10A 04 D PR 923 10A 14 NetGuardian 216 Resource CD includes manuals One 19 Rack Ear MIBs and T NG216 software Four 3 8 Ear Screws and Two Rack Screws Four Lock Washers Four with hinged panel Two Alternate Rack Screws Pads Fou...

Страница 7: ...nalog inputs outputs and control relays 1 RJ45 Ethernet jack 1 4 pin communication connector for analog alarms 1 DB9 craft port front panel 1 DB9 reach through serial port Protocols SNMP DCP DCPf DCPx Discrete Inputs 16 reversible Analog Inputs 2 Analog Input Range 90 to 90 VDC or 4 to 20 mA Analog Thresholds 4 Controls 2 N C N O COM Visual Interface 8 LEDs Operating Temperature 32 140 F 0 60 C Op...

Страница 8: ...dian 216 can be flush or rear mounted The NetGuardian 216 can be mounted in a 19 rack or a 23 rack by using the provided rack ear for each size Two rack ear locations are provided the unit can be mounted either on the right or left Attach the appropriate rack ear in the flush mount or rear mount locations shown in Figure 4 1 Note Rack ears can be rotated 90 for wall mounting or 180º for other moun...

Страница 9: ...5 NetGuardian 216 Connections 4 3 Fig 4 2 NetGuardian connection panels ...

Страница 10: ...minal of the screw lug Seat the barrier screws firmly but be careful not to nick the bare wire Note Observe polarity when connecting battery leads If using the 48 VDC red black cables supplied with the unit connect the black lead to battery GND and the red lead to BATT Standard gauge is 20 AWG but may vary between 18 to 24 AWG 4 Push the plug firmly into its socket Note that this connection is key...

Страница 11: ...er or network can be achieved in one of two ways 1 The most commonly used method by accessing the NetGuardian via the front panel craft port and changing the IP Address and Subnet Mask of the NetGuardian to match those of your computer or network or 2 By temporarily changing the IP Address and Subnet Mask of your computer in order to coincide with the NetGuardian s default IP Address and Subnet Ma...

Страница 12: ...rovisioned the NetGuardian with the appropriate information change your computer s IP Address and Subnet Mask back to their original settings Fig 4 6 The NetGuardian s front panel craft port Configuration and provisioning of the NetGuardian must be performed from a PC connected to the unit s front panel craft port or over the LAN Reach through Serial Port 4 6 Fig 4 7 Supports proxy connections for...

Страница 13: ...raft port Alarm and Control Relay Connections 4 7 Fig 4 9 Alarm and control relay connectors Discrete alarms analog alarms and control relays are connected to the NetGuardian using the 50 pin connector and the 4 pin connector on the back panel shown in Figure 4 9 ...

Страница 14: ...scriptions The polarity of alarm point A is negative and alarm point B is positive NO Normally Open NC Normally Connected CO Common A contact closure will occur when the fuse is blown 4 7 1 Discrete Alarms Fig 4 10 Discrete alarm points can connect as a dry contact or a contact to ground The NetGuardian 216 supports up to 16 discrete alarm inputs Discrete alarms are typically used to monitor door ...

Страница 15: ...arm point polarity so an open contact triggers an alarm point see section 5 8 Editor Alarms Tab Connect discrete alarms to the 50 pin connector on the back panel see Figure 4 11 for alarm and analog pinout information Note Make sure that grounds have a common reference usually accomplished by tying grounds together See section 9 5 Color Code and Pinout for Standard Amphenol Wire for the typical co...

Страница 16: ...le jumpers on the NetGuardian 216 circuit board You can change the settings for analog alarm inputs by resetting the jumpers on the NetGuardian s circuit board To open the unit and expose the circuit board remove the screws on the bottom and the screws on the sides of the NetGuardian Then slide the top cover off Figure 4 12 shows the circuit board and the location of the adjustable jumpers Fig 4 1...

Страница 17: ... and settings Factory Default Front and Back Panel LEDs 4 8 Fig 4 14 Front panel LEDs LED STATUS DESCRIPTION FA Solid Red Fuse has failed Blink Red New alarm status Alarm Solid Red Standing alarm acknowledged Error Blink Red Errors detected Blink Red DCP or SNMP data receive Traffic Blink Green DCP or SNMP data transmit Blink Red TNG216 receiving data Craft Blink Green TNG216 transmitting data Tab...

Страница 18: ...ble notification with adjustable volume control on the front panel see Figure 4 16 You must enable the speaker in Editor Mode Device Tab see section 5 5 Editor Device Tab Note The speaker is disabled when DCP channel is off Fig 4 16 Speaker and Volume Control The Mode button acknowledges alarm state changes see Figure 4 17 Once you have enabled your speaker in the Editor Mode Device Tab you will h...

Страница 19: ...may not work properly on slower machines if the display is set for 256 colors 5 1 1 Installing T NG216 The T NG216 software is on the CD ROM included with your NetGuardian 216 The CD ROM includes a standard Windows setup program for easy installation To install T NG216 on your PC follow these steps 1 Insert the T NG216 software CD ROM in the CD ROM drive of your computer 2 Double click My Computer...

Страница 20: ... 1 by default If needed select the COM port of your PC or to connect via TCP IP in the Settings menu You can select a connection type only when T NG216 is not in Turn up and Test Analyze or Firmware Load Mode see section 5 2 1 to select a different COM port or see section 5 2 2 to read via TCP IP 2 Run T NG216 3 Select either Turn up and Test Editor Analyze or Load Firmware Mode You can also use t...

Страница 21: ...see Figure 5 2 4 In Communication Mode select Craft Port see Figure 5 3 5 Enter your Comport Number Fig 5 3 Change your COM Port 5 2 2 Connecting via TCP IP If you are reading from the NetGuardian via TCP IP follow these steps Fig 5 4 Select a different port or TCP IP connection To read from the NetGuardian via the TCP IP follow these steps 1 Click the Exit button 2 Select the Settings Menu see Fi...

Страница 22: ... Subnet as your computer or network using only a TCP connection T NG216 Help 5 3 Comprehensive help is always available while using T NG216 To view the on screen help files select T NG216 Help from the Help menu see Figure 5 6 Fig 5 6 Select T NG216 Help for comprehensive help Editor Toolbar 5 4 You can use the Editor toolbar to start a new session open saved configurations save configurations sav...

Страница 23: ...ess IP address of the NetGuardian 216 Subnet Mask A road sign to the NetGuardian 216 telling it whether your packets should stay on your local network or be forwarded somewhere else on a wide area network Default Gateway An important parameter if you are on a network that is connected to a wide area network It tells the NetGuardian 216 which machine is the gateway out of your local network Set to ...

Страница 24: ...larms when box is checked Speaker enabled checked on is default settings If an SNMP alarm is databased to send an SNMP trap then the speaker is also enabled Note Speaker is disabled when DCP channel is off Editor Channel Tab 5 6 Configure the DCP Channel Reach through Channel and Alarm Channel in the Editor mode Channel tab You have the option to turn any channel off if you are not using it Howeve...

Страница 25: ...protocol or the Reach through channel to poll your remotes You may also choose to set the DCP channel to off if you are not using DCP to poll your remotes If you select Off in either the DCP or Alarm Channel T NG216 will not show the fields in the corresponding panels 5 6 2 Configure Reach Through Serial Port To set Reach Through serial port use the following steps 1 Set Reach through Port to desi...

Страница 26: ...set SNMP configurations use the following instructions 1 Choose the Channel tab 2 Use the drop down menus to set the Protocol Port Type and Net Port for the SNMP Channel Default settings for each field appears in the tab see Figure 5 15 Fig 5 15 Configure your Alarm Channel in the Channel tab 3 Refer to Table 5 A for descriptions of the Get Set and Trap SNMP community settings Set each field using...

Страница 27: ...quests The SNMP manager will only respond to those SNMP requests that possess the community name defined here Refer to your SNMP manager for any SNMP Community names being used Note For optimal performance make sure the SNMP poll timeout value is set to 500 msec or greater in your SNMP master Editor Relays Tab 5 7 Fig 5 16 Enable traps for relays in the Relays tab To monitor your relays you must e...

Страница 28: ...ng used 3 Reverse the polarity by selecting Reverse from the drop down menu Normal contact closure is an alarm If the Reverse option is selected the alarm is clear when closed 4 Select Yes from the trap box to send an SNMP trap for that alarm point Selecting Yes Send trap No Don t Send default trap setting is Yes Note In the Alarm Channel Off Mode you will be able to enter your alarm descriptions ...

Страница 29: ...6 you must enter a description in the System Alarms tab in the Editor Mode To configure your System Alarms do the following 1 In the Editor Mode click on the System Alarms tab 2 Type the descriptions of your System Alarms in the Description box see Figure 5 18 3 Choose Yes or No to set SNMP traps default trap setting is Yes Note In the Alarm Channel Off mode you will be able to view the descriptio...

Страница 30: ...thresholds for your analogs must be set from Under to Over in either ascending or descending potential or current order Thus the settings of 46 47 53 and 54 corresponding respectively to major under minor under minor over and major over is valid The analog alarms are set to measure voltage by default and the thresholds are reported as actual units To change any one analog alarm to measure current ...

Страница 31: ...trap setting is Yes 4 Click on the Change button to configure the reference units and the actual units for that Analog Channel 5 Set reference 1 VDC to the minimum output in volts DC of the analog device being configured 6 In the box next to the Actual units setting enter an abbreviation for the actual units for example RH for relative humidity F for Fahrenheit etc 7 Enter the actual unit that cor...

Страница 32: ...ick the Write button in the toolbar and reboot the unit The Write button will save all changes you have made in the Editor Mode to the NetGuardian and will erase any previous settings The write button will automatically reboot the unit at the end of the configuration cycle Reboot Using T NG216 5 12 Fig 5 24 Reboot button Fig 5 25 Reboot confirmation box To reboot the NetGuardian 216 click on the r...

Страница 33: ...on on your toolbar menu or go to the Action menu and select Turn up and Test Mode The Turn up and Test Mode window has four tabs Alarm Analog Relays and Date Time When you open the Turn up and Test Mode window T NG216 automatically selects the Alarm Tab and displays the Alarm Grid and the Log screen see section 6 1 Alarm Tab for more information Check PC Change of State Beep to enable audio notifi...

Страница 34: ...listed in the Log Screen which displays the alarm point that was triggered and the date and time of the alarm event If the PC Change of State Beep check box is checked T NG216 will alert you with a beep sound whenever an alarm changes state When the alarm condition is corrected or clears the red box in the Alarm Grid will disappear but the entry in the Log screen will remain To copy Log Screen dat...

Страница 35: ...2 Click Sync With Local PC to sync NetGuardian 216 time with your PC date and time 3 To manually update NetGuardian 216 settings use the drop down menus to select the Date Time and Day of Week 4 Click Update Date Time to save the settings Relays 6 3 Fig 6 3 The Relays Tab The Relays tab displays the current state of the NetGuardian s two control relays From here you can latch and unlatch relays or...

Страница 36: ...ange in the Editor Mode Analog Alarms tab see section 5 10 Editor Analog Alarms Tab Fig 6 5 Monitor Analog Values When an alarm is triggered a red box will appear under the appropriate alarm type column major under MjU minor under MnU minor over MnO and major over MjO See Section 9 Reference Information Table A3 for channel locations Analyze Mode 7 Fig 7 1 Analyze Mode Analyze Mode is a powerful t...

Страница 37: ...rams ComloaderW for Windows or DPSLoad for MS DOS Only one program needs to be used to upload firmware Updating Firmware with T NG216 8 1 To update NetGuardian 216 firmware use the following instructions 1 Open the T NG216 main menu 2 Click the Firmware Load icon Note The NetGuardian 216 is offline during the firmware loading process Fig 8 1 The Firmware Load screen 4 Power the NetGuardian 216 5 C...

Страница 38: ...uring firmware loading the LEDs on the front panel will provide continuous feedback of the firmware loading process While the firmware load is in progress the LEDs will display the following 1 Alternating RED GREEN RED pattern when the firmware load software is detected 2 ALL RED when waiting for DPSLOAD signal 3 ALL GREEN when DPSLOAD signal received 4 SLOW 1 LED step every 10 seconds RED LED wal...

Страница 39: ...og 1 MnO 99 1 2 2 Analog 1 MnU 99 1 2 3 Analog 1 MjU 99 1 2 4 Undefined 99 1 2 5 Undefined 99 1 2 6 Undefined 99 1 2 7 Disp 2 Undefined 99 1 2 8 Analog 1 MjO 99 1 3 1 Analog 1 MnO 99 1 3 2 Analog 1 MnU 99 1 3 3 Analog 1 MjU 99 1 3 4 Undefined 99 1 3 5 Undefined 99 1 3 6 Undefined 99 1 3 7 Disp 3 Undefined 99 1 3 8 Table A 1 Alarm Point Descriptions Indicates that the alarm point is defined but the...

Страница 40: ...red that will deactivate T NG216 network connectivity Contact DPS for possible RMA 1 30 SNMP Processing Error The SNMP request could not be processed Contact DPS for possible RMA 1 31 SNMP Community Error SNMP request error due to a community string mismatch Check T NG216 community string settings and verify compatibility with the SNMP master 1 32 LAN TX Packet Drop High network activity is preven...

Страница 41: ...e Display 3 O _OV_Traps points 1 Identity points 2 DisplayGrid points _OV_vTraps 1 3 6 1 4 1 2682 1 2 0 Ident 1 3 6 1 4 1 2682 1 2 1 DisplayEntry 1 3 6 1 4 1 2682 1 2 2 1 PointSet 20 Manufacturer 1 Port 1 PointClr 21 Model 2 Address 2 SumPSet 101 Firmware Version 3 Display 3 SumPClr 102 DateTime 4 DispDesc 4 ComFailed 103 ResyncReq 5 PntMap 5 ComRestored 014 P0001Clr 20001 through P0064Set 10064 M...

Страница 42: ...For example the SNMP Trap Set number for alarm 1 in Display 1 is 8001 Set for alarm 2 is 8002 Set for alarm 3 is 8003 etc The TRAP number descriptions for the Analog channels 1 8 are in the following order minor under minor over major under and major over For example Analog channel 1 the Set number for minor under is 8065 minor over is 8066 major under is 8067 and major over is 8068 SNMP TRAP S PO...

Страница 43: ... 1 3 6 1 4 1 2682 1 2 5 1 2 99 1 1 1 Object 1 Value 1 3 6 1 4 1 2682 1 2 5 1 3 99 1 1 1 Object 1 Value 1 3 6 1 4 1 2682 1 2 5 1 4 99 1 1 1 Object 1 Value 1 3 6 1 4 1 2682 1 2 5 1 5 99 1 1 1 Object Rectifier Failure Value 1 3 6 1 4 1 2682 1 2 5 1 6 99 1 1 1 Object Alarm Value Table C 1 Example of SNMP headers and descriptions Table C 1 provides a list of the information contained in the SNMP Trap p...

Страница 44: ...40 Color Code and Pinout for Standard Amphenol Wire 9 6 Fig D 1 Color coding for 50 pin connector ...

Страница 45: ...estion about the NetGuardian 216 please call us at 559 454 1600 or e mail us at support dpstele com Q How can I can I re send SNMP Traps for any standing alarms if I have already acknowledged all alarms A You can send a Resync Synch Request in your SNMP manger by setting your dpsRTUIdent mib to 1 3 6 1 4 1 2682 1 2 1 5 and set the field to 1 see section 8 3 SNMP Manager Functions Q Which version o...

Страница 46: ...to maximum Technical Support 11 DPS Telecom products are backed by our courteous friendly Technical Support representatives who will give you the best in fast and accurate customer service To help us help you better please take the following steps before calling Technical Support 1 Check the DPS Telecom website You will find answers to many common questions on the DPS Telecom website at http www d...

Страница 47: ...r lightning unless and to the extent that the product specification provides for resistance to a defined disaster e damage caused by unauthorized attachments or modifications f damage during shipment from the purchaser to DPS or g any abuse or misuse by the purchaser THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES ...

Страница 48: ...www dpstelecom com 4955 E Yale Fresno CA 93727 559 454 1600 800 622 3314 559 454 1688 fax We protect your network like your business depends on it TM ...

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