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75

Q. My SNMP traps aren't getting through. What should I try?
A.

Try these three steps:

1. Make sure that the Trap Address (IP address of the SNMP manager) is defined. (If you changed the

Trap Address, make sure you saved the change to NVRAM and rebooted.)

2. Make sure all alarm points are configured to send SNMP traps.
3. Make sure the NetGuardian LT G2 and the SNMP manager are both on the network. Use the unit's

ping command to ping the SNMP manager.

Technical Support

17

DPS Telecom products are backed by our courteous, friendly Technical Support representatives, who will give you
the best in fast and accurate customer service. To help us help you better, please take the following steps before
calling Technical Support:

1. Check the DPS Telecom website.

You will find answers to many common questions on the DPS Telecom website, at 

http://

www.dpstelecom.com/support/

.

 Look here first for a fast solution to your problem.

     
2. Prepare relevant information.

Having important information about your DPS Telecom product in hand when you call will greatly reduce the
time it takes to answer your questions. If you do not have all of the information when you call, our Technical
Support representatives can assist you in gathering it. Please write the information down for easy access. Please
have your user manual and hardware serial number ready.

3. Have access to troubled equipment.

Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us solve your
problem more efficiently.

4. Call during Customer Support hours.

Customer support hours are Monday through Friday, from 7 A.M. to 6 P.M., Pacific time. The DPS Telecom
Technical Support phone number is 

(559) 454-1600

.

Emergency  Assistance: 

Emergency assistance is available 24 hours a day, 7 days a week. For emergency

assistance after hours, allow the phone to ring until it is answered with a paging message. You will be
asked to enter your phone number. An on-call technical support representative will return your call as
soon as possible.

Содержание D-PK-NGDLT

Страница 1: ...USER MANUAL NetGuardian LT G2 January 28 2019 Visit our website at www dpstelecom com for the latest PDFmanual and FAQs D UM NGLT2 Firmware Version 1 0A...

Страница 2: ...ubject to change without notice DPS Telecomshall not be liable for errors contained herein or consequential damages in connection with the furnishing performance or use of this manual Notice Revision...

Страница 3: ...Front Panel 5 3 12 Discrete Alarms and Relay Connection 5 3 1 12 TTY Interface 6 14 Quick Start How to Connect to the NetGuardian LT G2 7 15 via Craft Port 7 1 15 via LAN 7 2 22 NetGuardian LT G2 Web...

Страница 4: ...iguration 12 10 1 53 Advanced Configuration 12 10 2 54 Sensors 12 11 55 Basic Configuration 12 11 1 55 Advanced Configuration 12 11 2 56 Variable Bindings 12 12 57 SNMP Alarms 12 13 57 Ping Targets 12...

Страница 5: ...General FAQs 16 1 73 SNMP FAQs 16 2 74 Technical Support 17 75 End User Lisence Agreement 18 76...

Страница 6: ......

Страница 7: ...Dial In and Out with DTMF Acknowledge Data Dial In and Out for TTY and T Mon Alternate Path Reporting Up to 4 Discrete Alarm Inputs 1 Integrated Temperature Sensor 32 ping targets to monitor other de...

Страница 8: ...2 and other summary status...

Страница 9: ...2A 1 Push button switch Software Downloadable Firmware Yes 1 D Wire Sensor Support Optional 1 RJ11 up to 16 D Wire Sensors Built in Web Interface Yes Browser Support IE9 IE10 Firefox Ping Alarms 32 P...

Страница 10: ...uardian LTG2 Resource Disk D PK NGDLT x 1 NetGuardian LT G2 User Manual Locking Power Connector D UM NGLT2 2 820 35102 00 x 1 x 1 6 ft USB Craft Port Cable 14 ft Ethernet Cable D PR 046 10A 06 D PR 92...

Страница 11: ...0A 09 for right angle x 4 Long ear 19 rack Four 3 8 Ear Screws D CS 325 10A 08 1 000 60375 05 x 2 1 2 Amp GMT fuses Small WAGO connector 2 741 00500 00 2 802 01020 00 RJ 11 Cable for D Wire Sensors Ca...

Страница 12: ...5 1 The NetGuardian LT can be front or rear mounted The compact NetGuardian LT occupies only half the width of a standard rack unit 19 rack ears are supplied with the NetGuardian LT The NetGuardian LT...

Страница 13: ...mal operation 2 After flanges have been attached to the NetGuardian LT mount the unit in the desired location with two screws through each flange Fig 5 3 The NetGuardian LT also mounts on your 19 or 2...

Страница 14: ...to the plug s left terminal and tighten its screw 5 Insert fuse into the fuse distribution panel 6 Check the power status LED for polarity 7 Measure voltage Connect the black cable onto the ground con...

Страница 15: ...the Power B input of the device Enter the voltage reading from the multimeter in the TTY interface and press Enter To verify that the calibration has taken affect you can view Power Input B voltage i...

Страница 16: ...LT G2 You can also do your databasing over LAN as well as sending email notifications and SNMP traps To connect the NetGuardian LT G2 to the LAN insert a standard RJ45 Ethernet cable into the 10 100B...

Страница 17: ...ors can be seen in the table below Table 5 2 6 Maximum Cable Lengths Note Some sensors may consume 2 analog channels the combined temp humidity sensor D PK DSNSR 12002 for example Connecting D Wire Se...

Страница 18: ...depending on your build option There are 2 input poles per alarm The analog depending on your build option is intended for monitoring a single 4 20mA sensor Your option may also include either 12 or 2...

Страница 19: ...inputs or contact closures Discrete alarms are either activated or inactive so they re typically used to monitor on off conditions like power outages equipment failures door alarms and so on The unit...

Страница 20: ...the NetGuardian LT G2 For Telnet connect to the IP address at port 2002 to access the configuration menus after initial LAN WAN setup The same TTY interface is available through the front craft port T...

Страница 21: ...rectly from your PC to the NetGuardian LT G2 and access its Web Browser See Section 7 2 via Craft Port 7 1 1 The simplest way to connect to the NetGuardian LT G2 is over a physical cable connection be...

Страница 22: ...f you ve used a different DPS USB device before and have installed the DPS USB drivers then skip to Step 9 When you first connect the NetGuardian to your PC via USB a Found New Hardware message will a...

Страница 23: ...locations 5 Insert NetGuardian LT G2 Resource Disc CD into your PC 6 Click Browse 7 Select the Driver folder of your NetGuardian LT G2 Resource Disc CD and click OK The following message will confirm...

Страница 24: ...r has been installed a new COM port is being emulated on your PC Before using hyperterminal you must confirm the identity of that new COM port COM1 COM2 COM3 in the Windows Device Manager 9 Right clic...

Страница 25: ...ght pane Look for USB Communications Port COMx Note the number of the COM port COM3 in the example above Now that you know which COM port to use it s time to launch HyperTerminal or other terminal sof...

Страница 26: ...he following COM port options Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None Once connected you will see a blank white HyperTerminal screen Press Enter to activate the conf...

Страница 27: ...n asked if you d like to save your changes type Y for Y es Reboot the NetGuardian LT G2 to save its new configuration Now you re ready to do the rest of your configuration via LAN Plug the NetGuardian...

Страница 28: ...IP settings Follow these steps 1 Get a LAN crossover cable and plug it directly into the NetGuardian LT G2 s LAN port 2 Look up your PC s current IP address and subnet mask and write this information...

Страница 29: ...uration setup 1 To connect to the NetGuardian LT G2 from your Web browser enter its IP address in the address bar of your web browser It may be helpful to bookmark the logon page to avoid entering thi...

Страница 30: ...S recommends setting the minimum password length to at least five characters Use the following steps to change the logon password 1 From the Provisioning menu select User Profiles 2 Enter the new user...

Страница 31: ...king on the edit button for the notification you want to edit In this example we ll setup Notification 1 to send emails Fig 10 1 2 2 At the Notification Setting screen use the drop down box to set wha...

Страница 32: ...k Finish To try a test notification click the Test button See next step Fig 10 1 5 5 If you chose to test the email notification you ve just setup you will see the popup below Click OK to send a test...

Страница 33: ...27 available to use In the image below you might assign Notification Device 1 to Alarm 1 This means that you would receive an email notification when an alarm for SERVER ROOM occurs Fig 10 1 7...

Страница 34: ...de our default dps_public Fig 10 2 1 2 Click on the Notifications button in the Provisioning menu You can setup as many as 8 different notifications Begin the setup wizard by clicking on a notificatio...

Страница 35: ...e week and at different hours on the weekend Use the check boxes to select the days of the week and select the time from the drop down menus Click Finish To try a test notification click the Test butt...

Страница 36: ...Notify on Alarms only Notify on Clears only Selecting Notification Disabled means you will not receive any type of alerts Select Voice Call and click Next Fig 10 3 1 3 At the next screen you ll selec...

Страница 37: ...to an alarm system base analog etc You have 8 notification devices available to use In the image below you might assign Notification Device 1 to Alarm 1 This means that you would receive an email not...

Страница 38: ...s You can set 2 schedules per notification For example you may want to send after hours or at certain times during the week and at different hours on the weekend Use the check boxes to select the days...

Страница 39: ...lection provides the status of the derived alarms by indicating if an alarm has been triggered Under the State column the status will appear in red if an alarm has been activated The status will be di...

Страница 40: ...er minor over according to your temperature settings Fig 11 4 1 Click on Analogs in the Monitor menu to view the current channel readings Monitor Sensors 11 5 In the Monitor Sensors menu you can monit...

Страница 41: ...Targets menu you can view each of your configured ping targets and the current state Clear or Alarm of each one Fig 11 7 1 View the status of Ping Alarms from the Montor Ping Targets menu Monitor Sys...

Страница 42: ...36 Fig 11 8 1 View the status of System Alarms from the Monitor System Alarms menu...

Страница 43: ...ly The web interface will then prompt you to either Write your changes to the unit or Reboot the unit for changes to take effect in the top left corner of your browser The relevant options will be hig...

Страница 44: ...he custom voice alarm detail Only number entries are valid Rings Before Pickup Used to change the number of rings before the unit picks up when dialing into it Announce Alarms Clears during call Check...

Страница 45: ...ended or not yet configured To create or edit any the 10 user profiles including the default click the Edit button The Administrator Profile The first user profile in the User Profiles menu is the Adm...

Страница 46: ...user access to the unit via TTY interface via craft or telnet Initialize config to factory defaults Allows the user to use the Initialize option in the Device Access menu resetting the NetGuardian LT...

Страница 47: ...he NetGuardian LT G2 telling it whether your packets should stay on your local network or be forwarded somewhere else on a wide area network Gateway An important parameter if you are connected to a wi...

Страница 48: ...a SNMP SNMPv3 Only Allows SNMPv3 access only SNMPv3 and SNMPv2c Only Allows SNMPv1 and SNMPv2c access SNMPv3 SNMPv2c and SNMPv1 Allows access to all 3 versions of SNMP Fields in the Edit SNMP settings...

Страница 49: ...ver and schedule Click on edit for one of the notifications to begin configuration Fig 12 6 1 The Edit Notifications menu Once you ve chosen which notification you want to setup change the status to t...

Страница 50: ...ssword below How to Authenticate are the user name and password for the Gmail account in use From E mail Address Global The email address that the Remote Power Switch will send all email notifications...

Страница 51: ...s IP address Trap Port No The SNMP port UDP port set by the SNMP trap manager to receive traps usually set to 162 Trap Community Community name for SNMP TRAP requests Trap Type Indicate whether you wo...

Страница 52: ...ng their ability to ack the alarm and stop the phone tree process Extended call loop If checked all configured phone numbers will be dialed in the order entered five times or until the alarm is acknow...

Страница 53: ...LT G2 you want to receive alarm notifications at any time for the day s you ve selected Notification Time Used to tell the NetGuardian to only send alarm notifications during certain hours on the day...

Страница 54: ...m input Rev Reverse Reverse Check this box to reverse the polarity of the alarm point Left un checked this means a normally open contact closure is an alarm When polarity is reversed a normally closed...

Страница 55: ...crete alarm input on Set Example Alarm On Clear User definable description condition that will appear for the discrete alarm input on Clear Example Clear Qual Time Qualification Time The length of tim...

Страница 56: ...d formula and tested with the Parse button See below for more information On Set User definable description condition that will appear for the discrete alarm input on Set Example Alarm On Clear User d...

Страница 57: ...ou can enter your own description for this relay and assign notification device s Fig 12 9 1 The Provisioning Controls menu Controls Description User definable description for the NetGuardian LT G2 s...

Страница 58: ...operations are always left to right All number references can either be one or two digits _OR D1 3 5 is logically equivalent to 1 3 1 4 1 5 _AN D 1 3 5 D2 6 _OR D3 7 is logically equivalent to 1 3 1 4...

Страница 59: ...Note Only analogs supported by the units hardware will appear in the NetGuardian LT G2 s web browser interface 12 10 1Basic Configuration Basic configuration for the NetGuardian LT G2 s analog temper...

Страница 60: ...cription condition that will appear for the temperature alarm Clear Example Clear Qual Time Qualification Time The length of time that must pass without interruption in order for the condition to be c...

Страница 61: ...een you enable or disable the analog channels select notification devices and set thresholds Fig 12 11 1 1 The Provisioning Sensors menu Sensors Id Sensor Id number ROM ID The ID number found on the s...

Страница 62: ...old in order to cause an alarm On set User definable description condition that will appear for the temperature alarm on Set Example Alarm On clear User definable description condition that will appea...

Страница 63: ...this separate Variable Bindings menu allows for fast repeated use of the same variable binding on multiple SNMP Alarms To learn more about SNMP Alarms proceed to the Provisioning SNMP Alarms section...

Страница 64: ...aluated this will cause your SNMP Alarm to Set for a split second before Clearing This is long enough to trigger any applicable Notifications for this alarm event Because the alarm state is immediatel...

Страница 65: ...ing Ping Targets menu Provisioning Ping Targets ID ID number for the ping target Enab Check this box to enable the ping target Description User definable description for the ping target Server IP or H...

Страница 66: ...ovisioning System Alarms menu System Alarms Pnt The system alarm point number Description Non editable description for this System housekeeping Alarm Silence Check this box to choose to silence this a...

Страница 67: ...s Time Select the current hour minutes and time of day fro the drop down menus Automatic Time Adjustment NTP Enable NTP Check this box to enable Network Time Protocol NTP Server Address or Host Name E...

Страница 68: ...s all changes made in the web interface to the NetGuardian LT G2 s non volatile memory Initialize Sets the unit s configuration to factory default values Get Log Opens the NetGuardian LT G2 s event lo...

Страница 69: ...lid Red Modem is off hook for data Back Panel LEDs LED Status Description Craft Blink Green Transmit over craft Blink Red Receive over craft LAN Blink Yellow Transmit and receive activity over Etherne...

Страница 70: ...9 1 33 48 Undefined 99 1 49 64 Display 3 Power input Minor Under 99 1 1 Power input Minor Over 99 1 2 Power input Major Under 99 1 3 Power input Major Over 99 1 4 Control 99 1 9 16 Value 99 1 17 32 Us...

Страница 71: ...tal sensor 5 Major Over 99 1 4 Digital sensor 5 Sensor not detected 99 1 5 Control 99 1 9 16 Value 99 1 17 32 Digital sensor 6 Minor Under 99 1 33 Digital sensor 6 Minor Over 99 1 34 Digital sensor 6...

Страница 72: ...ensor 11 Major Over 99 1 4 Digital sensor 11 Sensor not detected 99 1 5 Control 99 1 9 16 Value 99 1 17 32 Digital sensor 12 Minor Under 99 1 33 Digital sensor 12 Minor Over 99 1 34 Digital sensor 12...

Страница 73: ...4 Digital sensor 15 Sensor not detected 99 1 5 Control 99 1 9 16 Value 99 1 17 32 Digital sensor 16 Minor Under 99 1 33 Digital sensor 16 Minor Over 99 1 34 Digital sensor 16 Major Under 99 1 35 Digi...

Страница 74: ...otification 6 failed A notification 6 event such as a page or email was unsuccessful Use RPT filter debug to help diagnose notification problems 47 Notification 7 failed A notification 7 event such as...

Страница 75: ...eturn to Main Menu Record Descript ion Play user descripti on Record user descript ion Delete user descript ion Return to Select Descrip tion Operate Relays Operat e Relay Releas e Relay Momen tary op...

Страница 76: ...ally equivalent to 1 3 1 4 1 5 _AN D 1 3 5 D2 6 _OR D3 7 is logically equivalent to 1 3 1 4 1 5 2 6 3 7 _OR D01 03 05 D02 06 _AN D02 07 D03 10 12 is logically equivalent to 1 3 1 4 1 5 2 6 2 7 3 10 3...

Страница 77: ...raps points _OV_vTraps 1 3 6 1 4 1 2682 1 4 0 PointSet 20 PointClr 21 SumPSet 101 SumPClr 102 ComFailed 103 ComRestored 014 P0001Set 10001 through P0064Set 10064 P0001Clr 20001 through P0064Clr 20064...

Страница 78: ...er Description 0 Version Public Request Trap Request 1 3 6 1 4 1 2682 1 4 Enterprise 126 10 230 181 Agent address Enterprise Specific Generic Trap 8001 Specific Trap 617077 Time stamp 1 3 7 1 2 1 1 1...

Страница 79: ...oing on A Make sure your using the right COM port settings Your COM port settings should read Bits per second 9600 9600 baud Data bits 8 Parity None Stop bits 1 Flow control None Important Flow contro...

Страница 80: ...ecting the secondary SNMP managers as pager recipients Community strings are configured globally for all SNMP managers To configure the community strings choose System from the Edit menu and enter app...

Страница 81: ...r problem 2 Prepare relevant information Having important information about your DPS Telecom product in hand when you call will greatly reduce the time it takes to answer your questions If you do not...

Страница 82: ...old it harmless for and against any and all claims damages losses costs expenses obligations liabilities fees and costs and all amounts paid in settlement of any claim action or suit which may be asse...

Страница 83: ...77...

Страница 84: ......

Страница 85: ...lightning unless and to the extent that the product specification provides for resistance to a defined disaster e damage caused by unauthorized attachments or modifications f damage during shipment fr...

Страница 86: ...duct manuals Product datasheets Exclusive user forms Expert tips on using your alarm monitoring equipment advanced techniques that will save you hours of work Educational White Papers deliver fast inf...

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