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Dot Hill Systems AssuredSAN 4544, Руководство по установке

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Contents

Fibre Channel host connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  35

10GbE iSCSI host connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   35

1 Gb iSCSI host connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  36

HD mini-SAS host connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   36

Dual-controller configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   36

Connecting switch attach configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  38

Dual-controller configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   38

Connecting a management host on the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   40

Connecting two storage systems to replicate volumes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40

Cabling for replication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   41

CNC ports and replication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   41

Dual-controller configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   42

Updating firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   45

Obtaining IP values  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   45

Setting network port IP addresses using DHCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   45

Setting network port IP addresses using the CLI port and cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   45

Change the CNC port mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   48

Set CNC port mode to iSCSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   48

Set CNC port mode to FC and iSCSI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   48

Configure the system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   48

4 Basic operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  51

Accessing RAIDar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   51

Configuring and provisioning the storage system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   51

5 Troubleshooting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  53

USB CLI port connection  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   53

Fault isolation methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   53

Basic steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   53

Options available for performing basic steps  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   53

Use RAIDar  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   53

Use the CLI  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   54

Monitor event notification  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   54

View the enclosure LEDs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   54

Performing basic steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   54

Gather fault information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   54

Determine where the fault is occurring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   54

Review the event logs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   54

Isolate the fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   55

If the enclosure does not initialize  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   55

Correcting enclosure IDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   55

Stopping I/O. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   55

Diagnostic steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   56

Is the enclosure front panel Fault/Service Required LED amber?. . . . . . . . . . . . . . . . . . . . . . . . . . . . .   56

Is the controller back panel FRU OK LED off?  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   57

Is the controller back panel Fault/Service Required LED amber?  . . . . . . . . . . . . . . . . . . . . . . . . . . . .   57

Is the drawer panel Fault/Service Required LED amber? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   57

Is the disk drive module LED off? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   58

Is the disk drive module LED blinking blue (4Hz blink rate)?  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   58

Is a connected host port Host Link Status LED off?  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   58

Is a connected port Expansion Port Status LED off?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   59

Is a connected port’s Network Port link status LED off? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   59

Is the power supply Input Power Source LED off? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   59

Is the Voltage/Fan Fault/Service Required LED amber?  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   59

Controller failure in a single-controller configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   60

If the controller has failed or does not start, is the Cache Status LED on/blinking? . . . . . . . . . . . . . . . .   60

Transporting cache via professional services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  60

Isolating a host-side connection fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   61

Host-side connection troubleshooting featuring CNC ports  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   61

Содержание AssuredSAN 4544

Страница 1: ...bes initial hardware setup for Dot Hill AssuredSAN Ultra48 Series controller enclosures and is intended for use by storage system administrators familiar with servers and computer networks network administration storage system installation and configuration storage area network management and relevant protocols ...

Страница 2: ... of Dot Hill Systems Corp All other trademarks and registered trademarks are proprietary to their respective owners The material in this document is for information only and is subject to change without notice While reasonable efforts have been made in the preparation of this document to assure its accuracy changes in the product design can be made without reservation and without notification to i...

Страница 3: ...apacitor pack 22 2 Installing the enclosures 23 Installation checklist 23 Populating drawers 24 Opening and closing a drawer 24 Aligning an AMS or disk module for installation into a drawer 25 Installing an AMS 26 Installing a disk module 26 FDE considerations 27 Connecting the controller enclosure and drive enclosures 28 Connecting the Ultra48 Series controller to the 4144 drive enclosure 29 Cabl...

Страница 4: ...vent notification 54 View the enclosure LEDs 54 Performing basic steps 54 Gather fault information 54 Determine where the fault is occurring 54 Review the event logs 54 Isolate the fault 55 If the enclosure does not initialize 55 Correcting enclosure IDs 55 Stopping I O 55 Diagnostic steps 56 Is the enclosure front panel Fault Service Required LED amber 56 Is the controller back panel FRU OK LED o...

Страница 5: ... bezel removal 71 48 drive enclosure front panel LEDs 73 LEDs visible with enclosure bezel installed 73 LEDs visible with enclosure bezel removed 74 Disk drive LED 75 Controller enclosure rear panel layout 77 4844 CNC controller module rear panel LEDs 78 4544 SAS controller module rear panel LEDs 80 Power supply LEDs 81 4144 drive enclosure rear panel LEDs 82 B Environmental requirements and speci...

Страница 6: ...e software download 92 Linux 93 Setting parameters for the device driver 93 Using the CLI port and cable known issues on Windows 93 Problem 93 Workaround 93 E SFP option for CNC ports 95 Locate the SFP transceivers 95 Install an SFP transceiver 95 Verify component operation 95 Index 97 ...

Страница 7: ...rect attach two servers one HBA per server dual path 37 25 Connecting hosts direct attach four servers one HBA per server dual path 37 26 Connecting hosts direct attach four servers one HBA per server dual path 38 27 Connecting hosts switch attach two servers two switches 38 28 Connecting hosts switch attach four servers multiple switches SAN fabric 39 29 Connecting two storage systems for Assured...

Страница 8: ...8 Figures ...

Страница 9: ...17 Diagnostics LED status Rear panel Cache Status 60 18 Diagnostics for replication setup Using AssuredRemote feature 64 19 Diagnostics for replication setup Viewing information about remote links 65 20 Diagnostics for replication setup Creating a replication set 65 21 Diagnostics for replication setup Replicating a volume 66 22 Diagnostics for replication setup Viewing a replication image 67 23 D...

Страница 10: ...10 Tables ...

Страница 11: ...owing you to select the desired host interface protocol from the available Fibre Channel FC or Internet SCSI iSCSI host interface protocols supported by the system You can use the Command line Interface CLI to set all controller module CNC ports to use one of these host interface protocols 16 Gb FC 8 Gb FC 4 Gb FC 10 GbE iSCSI 1 GbE iSCSI Alternatively you can use the CLI to set CNC ports to suppo...

Страница 12: ...ntation Printed document included in product shipkit For additional information see Dot Hill s Customer Resource Center web site http crc dothill com Table 1 Related documents For information about See Enhancements known issues and late breaking information not included in product documentation Release Notes Overview of product shipkit contents and setup tasks Getting Started Using a rackmount bra...

Страница 13: ...on Element Blue text Cross reference links and e mail addresses Blue underlined text Web site addresses Bold text Key names Text typed into a GUI element such as into a box GUI elements that are clicked or selected such as menu and list items buttons and check boxes Italic text Text emphasis Monospace text File and directory names System output Code Text typed at the command line Monospace italic ...

Страница 14: ...14 About this guide ...

Страница 15: ...re front panel components Enclosure bezel installed When the enclosure is in operation the bezel should be installed on the front panel as shown in Figure 1 The enclosure bezel is equipped with an EMI Electromagnetic Interface shield to provide protection for the disks Figure 1 2U48 enclosure front panel with bezel installed TIP See Enclosure bezel attachment and removal on page 71 and Figure 35 o...

Страница 16: ...edded disks and AMS inserts if applicable in preparation for populating the drive slots See Table 3 on page 23 for sequential tasks required for successful enclosure installation See Populating drawers on page 24 for instructions on installing disks and AMS inserts 1 Enclosure ear LEDs see Figure 1 on page 15 2 Thumbscrew for securing or accessing drawer 3 Disabled button used by engineering only ...

Страница 17: ... slot AMS might become a future option Figure 4 2U48 enclosure sample drawer population IMPORTANT Empty bays will cause overheating To avoid overheating install an AMS insert in disk bays that do not contain quantity four disk drive modules Disk drives used in Ultra48 Series enclosures Ultra48 Series enclosures support SFF Midline SAS SFF Enterprise SAS and SFF SSD disks They also support LFF SFF ...

Страница 18: ...OM slot to ensure sufficient airflow through the enclosure during operation The diagrams with tables that immediately follow provide descriptions for the controller modules and power supply modules that can be installed into the rear panel of an Ultra48 Series controller enclosure Showing controller modules and power supply modules separately from the enclosure enables improved clarity in identify...

Страница 19: ... on page 95 2 CLI port USB Type B see Appendix D 3 Service port 2 used by service personnel only 4 Reserved for future use 5 Network port 6 Service port 1 used by service personnel only 7 Disabled button used by engineering only Sticker shown covering the opening 8 mini SAS expansion port 1 CNC ports used for host connection or replication see Install an SFP transceiver on page 95 2 CLI port USB T...

Страница 20: ...acement of Ultra48 Series FRUs field replaceable units is addressed in the AssuredSAN Ultra48 Series FRU Installation and Replacement Guide within the Procedures chapter FRU procedures facilitate replacement of a damaged chassis or chassis component Replacing a controller or expansion module Replacing a disk drive module 1 HD mini SAS ports used for host connection 2 CLI port USB Type B see Append...

Страница 21: ... data into the system memory avoiding the latency of a disk access TIP See the About volume cache options and Changing system cache settings topics in the RAIDar User Guide for setting options CompactFlash During a power loss or controller failure data stored in cache is saved off to non volatile memory CompactFlash The data is restored to cache and then written to disk after the issue is correcte...

Страница 22: ...energy for backing up unwritten data in the write cache to the CompactFlash in the event of a power failure Unwritten data in CompactFlash memory is automatically committed to disk media when power is restored In the event of power failure while cache is maintained by the supercapacitor pack the Cache Status LED flashes at a rate of 1 10 second on and 9 10 second off D o n o t r e m o v e U s e d ...

Страница 23: ...ulating drawers on page 24 Remove the bezel for this step Re attach when finished 3 Connect controller enclosure and optional drive enclosures See Connecting the controller enclosure and drive enclosures on page 28 4 Connect power cords See Powering on powering off on page 31 5 Test enclosure connectivity See Testing enclosure connections on page 31 6 Install required host software See Host system...

Страница 24: ...osure bezel removal on page 71 Given that the enclosure bezel is required to provide EMI protection for disks you should re attach the bezel to the enclosure after examining the drawer see Enclosure bezel attachment on page 71 1 Using a Torx T10 screwdriver loosen the drawer stop screw on the front face of the drawer Once the screw is loosened turn the outer thumbwheel counter clockwise to unlock ...

Страница 25: ... of the enclosure Aligning an AMS or disk module for installation into a drawer Once you have opened the drawer you can access the disk bays The enclosure uses an SFF sledded disk positioned to lay on its side with the disk PCBA facing up for insertion into the disk slot within the drawer Each disk is mated to a connector on the drawer PCBA In the absence of quantity four disks the enclosure uses ...

Страница 26: ...ted in place The installed disk drive module should now appear as shown in the sectioned cutaway views of the respective drawers in Figure 16 Figure 16 Secure the AMS into the disk bay Installing a disk module IMPORTANT Please review FDE considerations on page 27 before populating the Ultra48 Series enclosure drawers Refer to Figure 17 when orienting the disk drive module for insertion into the ta...

Страница 27: ...ble via the management interfaces requires use of self encrypting drives SED which are also referred to as FDE capable disk drive modules When installing FDE capable disk drive modules follow the same procedures for installing disks that do not support FDE The exception occurs when you move FDE capable disk drive modules for one or more vdisks to a different system which requires additional steps ...

Страница 28: ... FDE capable disk drive modules as part of the process to replace the chassis and midplane FRU you must insert the original disks and re enter their FDE passprhase see the AssuredSAN Ultra48 Series FRU Installation and Replacement Guide for more information Connecting the controller enclosure and drive enclosures AssuredSAN Ultra48 Series controller enclosures available in 48 drive 2 5 2U chassis ...

Страница 29: ...cabling method used Spanning 3 drive enclosures requires 1 m 3 28 cables You may need to order additional or longer cables when reverse cabling a fault tolerant configuration see Figure 20 on page 30 Use only AssuredSAN or OEM qualified cables for host connection Qualified Fibre Channel SFP and cable options Qualified 10GbE iSCSI SFP and cable options Qualified 1 Gb RJ 45 SFP and cable options Qua...

Страница 30: ...f connections cascading down blue Controller module 0B is connected to the lower expansion module 3B of the last expansion enclosure with connections moving in the opposite direction green Reverse cabling allows any expansion enclosure to fail or be removed while maintaining access to other enclosures The diagram at right above shows the same storage components connected using straight through cab...

Страница 31: ...ables and power cords to the enclosure as described herein Generally when powering up make sure to power up the enclosures and associated data host in the following order Drive enclosures first This ensures that the disks in the drive enclosure have enough time to completely spin up before being scanned by the controller modules within the controller enclosure While enclosures power up their LEDs ...

Страница 32: ...se the following procedures to power on and power off To power on the system 1 Power up drive enclosure s Allow several seconds for disks to spin up Press the power switches at the back of each drive enclosure to the On position 2 Power up the controller enclosure next Press the power switches at the back of the controller enclosure to the On position To power off the system 1 Stop all I O from ho...

Страница 33: ... cabling consideration See Connecting two storage systems to replicate volumes on page 40 The 4844 models can be licensed to support replication whereas the 4544 models do not support the feature Connecting the enclosure to hosts A host identifies an external port to which the storage system is attached Cable connections vary depending on configuration This section describes host interface protoco...

Страница 34: ... syntax and details about parameter settings relative to supported link speeds Fibre Channel ports are used in either of two capacities To connect two storage systems through a Fibre Channel switch for use of AssuredRemote replication For attachment to FC hosts directly or through a switch used for the FC traffic The first usage option requires valid licensing for the AssuredRemote replication fea...

Страница 35: ...1 Gb iSCSI traffic The first usage option requires valid licensing for the AssuredRemote replication feature whereas the second option requires that the host computer supports Ethernet iSCSI and optionally multipath I O HD mini SAS technology AssuredSAN 4544 models use high density mini SAS Serial Attached SCSI interface protocol for host connection 12 Gb mini SAS ports Each controller module prov...

Страница 36: ... 1 m 3 28 2 m 6 56 and 4 m 13 12 Qualified SFF 8644 to SFF 8088 options support cable lengths of 1 m 3 28 2 m 6 56 3 m 9 84 and 4 m 13 12 NOTE Supported qualified cable options for host connection are subject to change NOTE The diagrams that follow use a single representation for each CNC cabling example This is due to the fact that the CNC port locations and labeling are identical for each of the...

Страница 37: ...erver dual path Figure 25 Connecting hosts direct attach four servers one HBA per server dual path 6Gb s 6Gb s S S A S S A Server 4844 0A 0B 12Gb s S S A 6Gb s 6Gb s S S A S S A 12Gb s S S A 12Gb s S S A 12Gb s S S A Server 4544 0A 0B 6Gb s 6Gb s S S A S S A 4844 Server 2 0A 0B Server 1 Server 1 12Gb s S S A 12Gb s S S A 6Gb s 6Gb s S S A S S A 12Gb s S S A 12Gb s S S A 4544 Server 2 0A 0B Server ...

Страница 38: ...icular environment Using switches increases the number of servers that can be connected to the storage system A Ultra48 Series controller enclosure supports 64 hosts The diagrams that follow show the SAN by using labeled switches and by using a cloud symbol to denote a SAN fabric Dual controller configuration Two servers two switches Figure 27 Connecting hosts switch attach two servers two switche...

Страница 39: ...e 7 on page 19 for iSCSI port numbering For example with a netmask of 255 255 255 0 Controller A port 2 10 10 10 100 Controller A port 3 10 1 1 10 120 Controller B port 2 10 10 10 1 10 Controller B port 3 10 1 1 10 130 The 4844 can use port 0 of each controller as one failover pair and port 1 of each controller as a second failover pair Port 0 of each controller must be in the same subnet and port...

Страница 40: ... second system can be located at the same site as the first system or at a different site The two associated standard volumes form a replication set and only the primary volume source of data can be mapped for access by a server Both systems must be licensed to use AssuredRemote and must be connected through switches to the same fabric or network i e no direct attach The server accessing the repli...

Страница 41: ...ing to support AssuredRemote replication Blue cables show I O traffic and green cables show replication traffic NOTE A simplified version of the controller enclosure rear panel is used in cabling illustrations to portray either FC or iSCSI host interface protocol The rear panel layouts for the three CNC models are identical only the external connectors used in the host interface ports differ Once ...

Страница 42: ...ect two ports from each controller module to the second switch to facilitate replication Using two switches in tandem avoids the potential single point of failure inherent to using a single switch however of one switch fails either I O or replication will fail depending on which of the switches fails Figure 30 Connecting two storage systems for AssuredRemote multiple servers switches one location ...

Страница 43: ...ervers SAN fabric two locations Figure 32 on page 44 shows the rear panel of two 4844 controller enclosures with both I O and replication occurring on different networks This diagram represents two branch offices cabled to enable disaster recovery and backup In case of failure at either the local site or the remote site you can fail over the application to the available site 6Gb s S S A 6Gb s S S ...

Страница 44: ... A 6Gb s S S A Peer sites with failover Key Server Codes A File servers Data Restore Modes Replicate back over WAN Replicate via physical media transfer Failover Modes VMware Hyper V failover to servers A1 A2 B2 A1 B1 A2 B2 A1 B1 A1 A2 B1 B2 A Application servers A2 B File servers B1 B Application servers B2 Remote site B Remote site A Corporate end users Corporate end users LAN LAN WAN Ethernet S...

Страница 45: ...a48 Series systems you must either use the CLI Command line Interface to change controller IP address settings or use RAIDar s Configuration Wizard as described in the Using the Configuration Wizard topic in the RAIDar User Guide or online help Setting network port IP addresses using the CLI port and cable If you did not use DHCP to set network port IP values set them manually default method as de...

Страница 46: ...enter the command syntax provided in Setting parameters for the device driver on page 93 Windows customers should locate the downloaded device driver described in Obtaining the software download on page 92 and follow the instructions provided for proper installation 4 Start and configure a terminal emulator such as HyperTerminal or VT 100 using the display settings in Table 4 and the connection se...

Страница 47: ...arameters Network parameters including the IP address subnet mask and gateway address are displayed for each controller 9 Use the ping command to verify connectivity to the gateway address For example ping 192 168 0 1 Info Pinging 192 168 0 1 with 4 packets Success Command completed successfully The remote computer responded with 4 packets 2011 12 19 10 20 37 10 In the host computer s command wind...

Страница 48: ...he command prompt set host port mode iSCSI The command notifies you that it will change host port configuration stop I O and restart both controllers When asked if you want to continue enter y to change the host port mode to use iSCSI SFPs Once the set host port mode command completes it will notify you that the specified system host port mode was set and that the command completed successfully Co...

Страница 49: ...After changing the CNC port mode you can invoke RAIDar and use the Configuration Wizard to initially configure the system or change system configuration settings as described in the AssuredSAN 4004 Series RAIDar User Guide and Basic operation ...

Страница 50: ...50 Connecting hosts ...

Страница 51: ...er Guide In addition to summarizing the processes to configure and provision a new system for the first time using the wizards the Getting Started section provides instructions for signing in to RAIDar introduces key system concepts addresses browser setup and provides tips for using the main window and the help window TIP After signing in to RAIDar you can use online help as an alternative to con...

Страница 52: ...52 Basic operation ...

Страница 53: ...g system LEDs see Gather fault information on page 54 Determine where in the system the fault is occurring see Determine where the fault is occurring on page 54 Review event logs see Review the event logs on page 54 If required isolate the fault to a data path component or configuration see Isolate the fault on page 55 Cabling systems to enable use of the licensed AssuredRemote feature to replicat...

Страница 54: ...ising the fault isolation methodology Gather fault information When a fault occurs it is important to gather as much information as possible Doing so will help you determine the correct action needed to remedy the fault Begin by reviewing the reported fault Is the fault related to an internal data path or an external data path Is the fault related to a hardware component such as a disk drive modul...

Страница 55: ...ller module cable or data host If the enclosure does not initialize It may take up to two minutes for all enclosures to initialize If an enclosure does not initialize Perform a rescan Power cycle the system Make sure the power cord is properly connected and check the power source to which it is connected Check the event log for errors Correcting enclosure IDs When installing a system with drive en...

Страница 56: ...ult condition during initial system setup See Appendix A LED descriptions for descriptions of all LED statuses NOTE Once event notification is configured and enabled using RAIDar you can view event logs to monitor the health of the system and its components using the GUI In addition to monitoring LEDs via line of sight observation of the racked hardware components when performing diagnostic steps ...

Страница 57: ...em functioning properly No action required Yes blinking One of the following errors occurred Hardware controlled power up error Cache flush error Cache self refresh error Restart this controller from the other controller using RAIDar or the CLI If the above action does not resolve the fault remove the controller module and reinsert it If the above action does not resolve the fault contact an autho...

Страница 58: ...is down or critical Check the event log for specific information regarding the fault follow any Recommended Actions Isolate the fault Contact an authorized service provider for assistance Table 1 1 Diagnostics LED status Disk drive module fault status Answer Possible reasons Actions No System functioning properly No action required see Link LED note page 80 Yes The link is down Check cable connect...

Страница 59: ...nel Network Port Link Status Answer Possible reasons Actions No System functioning properly No action required Yes The power supply is not receiving adequate power Verify that the power cord is properly connected and check the power source to which it connects Check that the power supply FRU is firmly locked into position Check the event log for specific information regarding the fault If the abov...

Страница 60: ...plies to single controller configurations In dual controller configurations there is no need to transport a failed controller s cache to a replacement controller because the cache is duplicated between the partner controllers subject to volume write optimization setting To preserve the existing data stored in the CompactFlash you must transport the CompactFlash from the failed controller to a repl...

Страница 61: ...he Cache Status LED to verify that the controller cached data is flushed to the disk drives Solid Cache contains data yet to be written to the disk Blinking Cache data is being written to CompactFlash Flashing at 1 10 second on and 9 10 second off Cache is being refreshed by the supercapacitor Off Cache is clean no unwritten data 4 Remove the SFP and host cable and inspect for damage 5 Reseat the ...

Страница 62: ...t 1 10 second on and 9 10 second off Cache is being refreshed by the supercapacitor Off Cache is clean no unwritten data 4 Reseat the host cable and inspect for damage Is the host link status LED on Yes Monitor the status to ensure that there is no intermittent error present If the fault occurs again clean the connections to ensure that a dirty connector is not interfering with the data path No Pr...

Страница 63: ...ED on Yes Monitor the status to ensure there is no intermittent error present If the fault occurs again clean the connections to ensure that a dirty connector is not interfering with the data path No Proceed to the next step 5 Move the expansion cable to a port on the controller enclosure with a known good link status This step isolates the problem to the expansion cable or to the controller modul...

Страница 64: ...lication supplements the troubleshooting procedures that follow Familiarize yourself with AssuredRemote by reviewing the Getting started and Using AssuredRemote to replicate volumes chapters in the RAIDar User Guide Use RAIDar s Wizards Replication Setup Wizard to prepare to replicate an existing volume to another vdisk in the primary system or secondary system Follow the wizard to select the prim...

Страница 65: ...Verify user s password on remote system No Communication link is down Verify controller enclosure cabling see Table 18 In RAIDar review event logs for indicators of a specific fault in a host or replication data path component Verify valid IP address of the network port on the remote system In the Configuration View panel in RAIDar right click the remote system and select Tools Check Remote System...

Страница 66: ...lume 1 In RAIDar review event logs for indicators of a specific fault in a replication data path component Follow any Recommended Actions Verify valid specification of the secondary volume according to either of the following criteria Creation of the new volume on the vdisk Selection of replication prepared volume No Communication link is down See actions described in Can you view information abou...

Страница 67: ...ended Actions In the Configuration View panel in RAIDar right click the secondary volume and select View Overview to display the Replication Volume Overview table Check for replication interruption suspended status Check for inconsistent status Check for offline status Replications that enter the suspended state must be resumed manually No Communication link is down See actions described in Can yo...

Страница 68: ...speed is 4 000 to 6 000 RPM When a fan speed drops below 4 000 RPM the EMP considers it a failure and posts an alarm in the storage system event log The following table lists the description location and alarm condition for each fan If the fan speed remains under the 4 000 RPM threshold the internal enclosure temperature may continue to rise Replace the power supply reporting the fault During a sh...

Страница 69: ...hutdown values CPU temperature 3 C 88 C 0 C 3 C 88 C 90 C 90 C 0 C 100 C FPGA temperature 3 C 97 C 0 C 3 C 97 C 100 C None 0 C 105 C Onboard temperature 1 0 C 70 C None None None Onboard temperature 2 0 C 70 C None None None Onboard temperature 3 Capacitor temperature 0 C 70 C None None None CM temperature 5 C 50 C 5 C 50 C 0 C 55 C None Table 27 Power supply temperature sensor descriptions Descri...

Страница 70: ...70 Troubleshooting ...

Страница 71: ...ure bezel attachment Orient the enclosure bezel to align its back side with the front face of the enclosure as shown in Figure 35 on page 72 Face the front of the enclosure and while supporting the base of the bezel position it such that the mounting sleeves within the integrated ear caps align with the ball studs and then gently push fit the bezel onto the ball studs to securely attach the bezel ...

Страница 72: ... drawer back into the enclosure along the drawer slide TIP Revolve the drawer handle upwards by 90 before pulling the drawer outward along the slide Figure 36 Drawer detail showing handle rotation and drawer travel Ball stud on chassis ear typical 4 places Enclosure bezel sub assembly Includes EMI shield for disks Pocket opening typical 2 places 90 Revolve the handle 90 from its stowed position to...

Страница 73: ...e front panel NOTE The enclosure front panel illustrations that follow assume that you have removed the enclosure bezel to reveal underlying components LED Description Definition 1 Enclosure ID Green On Enables you to correlate the enclosure with logical views presented by management software Sequential enclosure ID numbering of controller enclosures begins with the integer 0 The enclosure ID for ...

Страница 74: ...e bezel should be properly installed while the enclosure is in operation LED Description Definition 1 Enclosure ear LEDs Enclosure ear LEDs see Figure 37 on page 73 2 FRU OK Green On The drawer is powered on with the power supply operating normally Green blink The drawer is initializing Off The drawer is not OK 3 Fault Service Required Amber On Drawer level fault condition exists The event has bee...

Страница 75: ...ein For information about creating a vdisk with volumes and mapping the volumes to hosts see the Provisioning the system topic within the AssuredSAN 4004 Series RAIDar User Guide IMPORTANT For information about self encrypting disk SED drives see FDE considerations on page 27 and the RAIDar User Guide or online help NOTE Additional information pertaining to disk drive LED behavior is provided in t...

Страница 76: ...erforming a media scan Green Blink Disk drive leftover Disk drive is a leftover Blue Blink 4Hz Identifying a leftover Blue Blink 4Hz Disk drive failed Fault or failure Blue Blink 4Hz Fault and remove disk drive Blue Blink 4Hz Fault and identify disk drive Blue Blink 4Hz Fault identify and remove disk drive Blue Blink 4Hz Table 30 LEDs Vdisks in 2U48 enclosures Vdisk LED behavior SFF disks Descript...

Страница 77: ...howing controller modules and power supply modules separately from the enclosure enables improved clarity in identifying the component items called out in the diagrams and described in the tables LED descriptions are also provided for optional drive enclosures supported by the Ultra48 Series controller enclosures For information about replacing Ultra48 Series controller enclosure FRUs refer to the...

Страница 78: ...is up at 10 100base T negotiated speeds Amber Link is up and negotiated at 1000base T 5 OK to Remove Off The controller module is not prepared for removal Blue The controller module is prepared for removal 6 Unit Locator Off Normal operation Blinking white Physically identifies the controller module 7 FRU OK Off Controller module is not OK Blinking green System is booting Green Controller module i...

Страница 79: ...t Link Speed4 Off Link is up at 10 100base T negotiated speeds Amber Link is up and negotiated at 1000base T 5 OK to Remove Off The controller module is not prepared for removal Blue The controller module is prepared for removal 6 Unit Locator Off Normal operation Blinking white Physically identifies the controller module 7 FRU OK Off Controller module is not OK Blinking green System is booting Gr...

Страница 80: ...s not prepared for removal Blue The controller module is prepared for removal 6 Unit Locator Off Normal operation Blinking white Physically identifies the controller module 7 FRU OK Off Controller module is not OK Blinking green System is booting Green Controller module is operating normally 8 Fault Service Required Amber A fault has been detected or a service action is required Blinking amber Har...

Страница 81: ...s depleted the system boots and restores data to cache from CompactFlash which can take about 90 seconds The cache flush and self refresh mechanism is an important data protection feature essentially four copies of user data are preserved one in controller cache and one in CompactFlash of each controller The Cache Status LED illuminates solid green during the boot up process This behavior indicate...

Страница 82: ...nition 1 Power Supply See Power supply LEDs on page 81 2 Unit Locator White Off Blink Normal operation Physically identifies the expansion module 3 OK to Remove Blue Off Not implemented 4 Fault Service Required Amber On Blink A fault is detected or a service action is required Hardware controlled power up 5 FRU OK Green On Off Blink Expansion module is operating normally Expansion module is not OK...

Страница 83: ...losed in a metal conduit or raceway when specified by local national or other applicable government codes and regulations Ensure that the voltage and frequency of your power source match the voltage and frequency inscribed on the equipment s electrical rating label To ensure redundancy provide two separate power sources for the enclosures These power sources must be independent of each other and e...

Страница 84: ... extension cords with the enclosures Not all power cords have the same current ratings Household extension cords do not have overload protection and are not meant for use with computer systems Ventilation requirements Refer to Environmental requirements on page 87 for detailed environmental requirements Do not block or cover ventilation openings at the front and rear of an enclosure Never place an...

Страница 85: ...ains a disk drive module 2U24 enclosure comparative enclosure dimensions are provided for reference 2U24 denotes the 2 5 24 drive enclosure with controller or expansion modules The 2U24 chassis is equipped with a disk in each disk drive slot NOTE For 2U24 product information see the AssuredSAN 4004 Series Setup Guide 2U12 enclosure comparative enclosure dimensions are provided for reference 2U12 d...

Страница 86: ...28 5 3 0 1 2 74 4 29 3 81 5 32 1 2U242 47 6 18 7 3 0 1 2 51 8 20 4 57 9 22 8 2U123 52 7 20 5 3 0 1 2 54 9 21 6 59 9 23 6 Table 32 Rackmount controller enclosure weights Specifications Rackmount SFF controller enclosure 2U24 Chassis with FRUs no disks 1 3 Chassis with FRUs including disks 1 4 8 6 kg 19 0 lb chassis 17 4 kg 38 4 lb 23 4 kg 51 6 lb LFF controller enclosure 2U12 Chassis with FRUs no d...

Страница 87: ...Chassis with FRUs including disks 1 4 8 6 kg 19 0 lb chassis 16 2 kg 35 8 lb 22 2 kg 49 0 lb 4134 LFF 3 5 12 drive enclosure Chassis with FRUs no disks 1 3 Chassis with FRUs including disks 1 4 8 5 kg 18 8 lb chassis 16 1 kg 35 6 lb 25 6 kg 56 6 lb 4144 high capacity 48 drive enclosure SFF 2 5 disks Chassis with FRUs no disks 1 3 Chassis with FRUs including disks 1 4 12 7 kg 28 0 lb chassis 20 3 k...

Страница 88: ...es meet standard voltage requirements for both U S and international operation The power supply modules use standard industrial wiring with line to neutral or line to line power connections Power cable requirements Each enclosure ships with two power cables designed for use with the enclosure power supply module AC power cords ship with enclosures equipped with AC power supply modules Each power c...

Страница 89: ...uching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent...

Страница 90: ...90 Electrostatic discharge ...

Страница 91: ...Windows operating system can recognize the controller enclosure as a connected device Without this support the computer might not recognize that a new device is connected or might not be able to communicate with it For Linux computers no new driver files are needed but a Linux configuration file must be created or modified see Linux on page 93 For Windows computers a special device driver file gse...

Страница 92: ... for use in the Windows environment The USB device driver and installation instructions are available via download Obtaining the software download 1 Verify that the management computer has Internet access 2 See Dot Hill s customer resource center CRC web site http crc dothill com a Select AssuredSAN R Evolution Products Software Downloads Peruse the list of articles for an entry pertaining to USB ...

Страница 93: ...low these steps when using the mini USB cable and USB Type B CLI port to communicate out of band between the host and controller module for setting network port IP addresses To create a new connection or open an existing connection HyperTerminal 1 From the Windows Control Panel select Device Manager 2 Connect using the USB COM port and Detect Carrier Loss option a Select Connect To Connect using p...

Страница 94: ...94 USB device connection ...

Страница 95: ...P option may look slightly different than the one shown and it may not open to a sweep greater than 90 as shown in the figure 4 Slide the SFP into the target CNC port until it locks into place 5 Flip the actuator down as indicated by the down arrow next to the open actuator in the figure The installed SFP should look similar to the position shown in the right detail view 6 When ready to attach to ...

Страница 96: ...96 SFP option for CNC ports ...

Страница 97: ...anel 15 4144 rear panel 20 4544 rear panel 12 Gb SAS ports 20 CLI reserved for future use 20 CLI port USB 20 expansion port 20 network port 20 service port 1 20 service port 2 20 4844 rear panel CLI reserved for future use 19 CLI port USB 19 CNC ports 1 Gb iSCSI 19 CNC ports FC 10GbE 19 expansion port 19 network port 19 service port 1 19 service port 2 19 Power Supply Unit PSU AC 18 connecting con...

Страница 98: ...K 82 OK to Remove 82 SAS In Port Status 82 SAS Out Port Status 82 Unit Locator 82 Disk Power Activity 75 Removal ID Fault 75 enclosure rear panel 4544 12 Gb Host Link Activity 80 12 Gb Host Link Status 80 Cache Status 80 Expansion Port Status 80 Fault Service Required 80 FRU OK 80 Network Port Link Active 80 Network Port Link Speed 80 OK to Remove 80 Unit Locator 80 4844 10GbE iSCSI Host Link Stat...

Страница 99: ...tem setup configuring 51 getting started 51 provisioning 51 replicating 51 supercapacitor pack 22 switch attach configurations 38 T temperature non operating range 87 temperature operating range 87 troubleshooting 53 controller failure single controller configuration 60 correcting enclosure IDs 55 enclosure does not initialize 55 expansion port connection fault 63 host side connection fault 61 usi...

Страница 100: ...100 Index ...

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