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Appendix/Index
If the result of inquiries indicates that a repair is required
Take the terminal to a repair counter specified by DOCOMO. Be sure to
check the opening hours of the office before you go. The warranty must
be presented to receive warranty service. Note that, repair may take
longer time depending on the state of damage.
■
In the warranty period
·
The terminal is repaired at no charge subject to the conditions of the
warranty.
·
The warranty must be presented to receive warranty service. The
subscriber is charged for the repair of items not covered in the warranty or
repairs of defects resulting from misuse (damage of the liquid crystal/
connector, etc.), even during the warranty period.
·
The subscriber is charged even during the warranty period for the repair of
failures caused by the use of devices or consumable items that are not
DOCOMO-specified.
■
Repairs may not be possible in the following cases.
·
When corrosion due to moisture, condensation, perspiration, etc. is
detected, or if any of the internal boards are damaged or deformed (repairs
may not be possible if external connection jack or liquid crystal is
damaged, or the terminal outer case is lifted)
* Even in case that a repair is possible, since those conditions are outside
the range of the warranty, a repair is charged.
■
After expiration of the warranty
All repairs that are requested are charged.
■
Replacement parts
Replacement parts (parts required to maintain the product functions) are
basically kept in stock for at least 4 years after termination of production.
However, repair may not be possible due to lack of repair parts, etc. Note that
repair may still be possible depending on the defective portion even if the
stock period has expired. Contact “Repairs” on the rear cover of this manual.
(In Japanese only)
Notes
●
Do not modify the terminal or its accessories.
·
May cause fire, injuries or malfunction.
·
The modified terminal may be repaired only if the owner agrees on that
all the modified parts are restored to the original conditions. However,
repairs may be refused depending on the modifications. The following
cases may be regarded as modifications.
-
A sticker etc. is put on the Liquid crystal or button part
-
The terminal is embellished with adhesive material etc.
-
Exteriors are replaced with other than DOCOMO’s genuine parts
·
Repair of failures and damage caused by modification are charged even
during the warranty period.
●
Function settings and information may be cleared (reset) by malfunctions,
repair or other handling of the terminal. Should that happen, set up the
functions again.
●
If repair is executed, MAC address for Wi-Fi and Bluetooth address may be
changed regardless of malfunction part.
●
Magnetic components are used in the following parts of the terminal. Do
not allow cash cards or other devices that are vulnerable to magnetism to
come into contact with the phone.
Part: speaker, microphone
●
If inside of the terminal gets wet or moist, turn the power OFF, and bring the
terminal to a repair office as soon as possible. However, repair may not be
possible depending on the condition of the terminal.
Downloaded and other data
Note that data you created or data you retrieved or downloaded from sources
other than your terminal may be changed or lost when you change the model
or have repairs done to the terminal. DOCOMO shall have no liability for any
change or loss of any kind. Under some circumstances, DOCOMO may
replace your terminal with its equivalent instead of repairing it. In that case, we
cannot transfer these data to replaced products except for some data.
