IF A PROBLEM OCCURS
PROBLEM
POSSIBLE CAUSE
SOLUTION
Transmitter or receiver doesn't work
No supply voltage available
Check you power unit
Screen dysfunction
LCD communication error
Press during 4 seconds button n° 1 or 5
No Sound
Sound is mute
Sound mute has to be “Off”
Menu → Audio → Output → mute:off
No video
Video encoder is Off
Video parameter has to be “On”
Menu → Video → Power → “On”
Audio signal is distorted
Excessive input sound level.
Decrease input sound level
No synchronization between
receiver(s) and transmitter
Image or sound poor
Connected cable is incorrect
Check that cable is compliant with 5 to
6 GHz frequencies
Connected cable is too long
Check the receiver radio power level.
If it is <-75 dB, reduce the cable length
if it is possible
Radio transmission power is too low Set an higher transmission power level
(if possible).
Check your installation set-up thanks to
DIWEL tools available on
www.diwel.com
Cable is damaged
Change the cable
Cable is not well connected
Check the cable connection
Antennas are not well oriented
Check the antennas polarization
Check the antennas orientation
Antennas gain is too low
Check your antennas gain.
Check your installation thanks to
DIWEL tools available on
www.diwel.com
Change your antennas with higher gain
ones if possible.
Installation not compliant with range Check if your antennas type, antennas
location, cable length, transmission
power are compliant with your request.
Use DIWEL tools available on
www.diwel.com
Parasites
Check the QOS (quality of services)
value on the “Statistics” sub-menu.
If the value is <8, scan frequencies and
check if your frequencies are not used
by other products/users. Change
frequencies if necessary.
Presence of metal between
transmitter an receivers antennas.
Move your antennas in order to have
no metal between transmitter an
receivers antennas.
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