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The phone can't be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible to other users.
•
Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
•
Make sure that you follow the complete charge time (minimum 120 minutes).
•
After a partial charge, the battery level indicator may not be exact. Wait for at
least 20 minutes after removing the charger to obtain an exact indication.
•
Adjust the brightness of screen as appropriate.
•
Extend the email auto-check interval for as long as possible.
•
Update news and weather information on manual demand, or increase their
auto-check interval.
•
Exit background-running applications if they are not being used for extended
periods of time.
•
Turn off Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing, internet
surfing or running other complex applications
•
This heating is a normal consequence of the CPU handling excessive data.
Ending the above actions will make your phone return to normal temperature.
After a factory data reset is performed, I can't use my phone without entering
Google account credentials
•
After a reset is performed, you must enter the original Google account credentials
that were used on this phone.
•
If you don’t remember your Google account credentials, complete Google
account recovery procedures.
•
If you still cannot access your phone, apply to the authorized repair center, but
remember that it will not be regarded as a warranty case.
I forgot some passwords/codes/keys on my phone
•
Perform a factory data reset.
•
If you still cannot access your phone, apply to the authorized repair center, but
remember that it will not be regarded as a warranty case.
How to back up my device data
•
Go to
Settings > System > Backup
(refer to “4.20 System > Backup” )
•
You can also back up your data to another phone via the
Switch Phone
app.
Swipe up the Home screen to find the search bar and enter
Switch Phone
,
transfer data by following the instructions.
