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•
Check your subscription status with your carrier (credit, SIM card valid, etc.).
•
Make sure that you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
•
Make sure that your phone is switched on and connected to a network (check
for overloaded or unavailable network).
•
Check your subscription status with your carrier (credit, SIM card valid, etc.).
•
Make sure that you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
•
Check that you have subscribed to this service with your carrier.
•
Your caller may have concealed his name or number.
I can't find my contacts
•
Make sure that your SIM card is not broken.
•
Make sure that your SIM card is inserted properly.
The sound quality of the calls is poor
•
Adjust the volume during a call by pressing the
Volume
key.
•
Check the network strength. Move to a location with stronger signal strength.
•
Make sure that the receiver, connector and speaker on your phone are clean.
I can't use the features described in the manual
•
Check with your carrier to make sure that your subscription includes this service.
•
Make sure that this feature doesn't require a TCL accessory.
When I select a number from my contacts, the number can't be dialed
•
Make sure that you have correctly recorded the number in your contacts.
•
Make sure that you have selected the country code when calling an international
number.
I can't add a contact
•
Make sure that your SIM card contacts are not full; delete some contacts or
save the contacts to the phone.
My callers can't leave messages on my voicemail
•
Contact your network carrier to check service availability.
I can't access my voicemail
•
Make sure that your carrier’s voicemail number is correctly entered in "Voicemail
number".
•
Try later if the network is busy.
I can't send and receive MMS
•
Check your phone storage as it might be full.
•
Contact your network carrier to check service availability and MMS parameters.
•
Verify the server center number or your MMS profile with your carrier.
•
The server center may be swamped. Try again later.
SIM card PIN locked
•
Contact your network carrier to obtain the PUK (Personal Unblocking Key) code.
I can't connect my phone to my computer
•
Check to make sure the USB port is not broken. If it’s not working, try another
USB port on your computer.
•
Make sure USB drivers are properly installed.
•
If you are using a Windows computer, make sure it supports MTP mode. If you
are using a Mac, make sure to install Android File Transfer from www.android.
com/filetransfer/.
I can't download new files
•
Make sure that there is sufficient phone storage space for your download.
•
Select the microSD card as the location to store downloaded files.
•
Check your subscription status with your carrier.
