31
6 Troubleshooting
GB
6
Troubleshooting
6.1 Before you send in the appliance
Before sending the appliance to Dirt Devil Customer Services, use the fol-
lowing table to check whether you can solve the problem yourself.
6.2 If the appliance is defective
If the power cord of the appliance is damaged, it must be replaced by the
manufacturers, their authorised service representative or a similarly quali-
fied person to avoid danger.
Never use a defective appliance or operate an appliance with a defective
power cord. Bring or send defective appliances to a specialist dealer or to
Dirt Devil Customer Services for repair. Address
Page 102, "International
Service"
.
6.3 Disposal
Dispose of the appliance in compliance with the environmental pro-
tection laws of your country.
Electrical waste may not be disposed of together with domestic waste. Use
local old-appliance collection points instead.
6.4 Warranty
The statutory warranty regulations in accordance with the EU Directive
1999/44/EC apply.
In non-EU countries the minimum requirements of the warranty in the re-
spective country apply.
WARNING:
Danger of injury! Never use a defective appliance or operate an appli-
ance with a defective power cord.
Problem
Possible cause
Solution
Steam ready in-
dicator
is
not on after
switching on or
goes out just af-
ter switching on
The overheating protection device has tripped due to
an empty water tank.
Disconnect power cord from mains, release the last re-
serves of steam, let the appliance cool for about thirty
minutes and fill the water tank (
Chapter 3.5, “Filling
the water tank”
).
Water tank and/or heating elements are calcified.
Decalcify the appliance (
Chapter 5.6, “If required: de-
calcify the appliance”
).
Water tank cap
cannot be
opened
after
you have
pulled the
plug, dischar-
ged the remai-
ning steam,
and have allo-
wed it to cool
for at least 30
minutes.
The pressure in the water tank is still too high or the
safety valve integrated into the water tank cap is stuck.
Press the steam button again to discharge any remain-
ing steam. If this is not enough, press the red pin in the
water tank cap with a sharp object (e.g. a pen) and re-
lease the water tank cap for opening in this way.
Problem
Possible cause
Solution
The appliance
is steam ready,
but no steam is
produced when
the steam but-
ton is pressed
The child safety device/lock (Fig. 1/22) of the steam
button (Fig. 1/21) is not released.
Release the child safety device/lock of the steam but-
ton (
Chapter 4.2, “Steam cleaning procedure”
).
The steam channels are calcified.
Decalcify the appliance (
Chapter 5.6, “If required: de-
calcify the appliance”
).
The nozzles are clogged by limescale.
Clean the nozzles , e.g. using the cleaning needle
(Fig. 1/47*, *optional).
The floor is
spotty after
cleaning
The cleaning-cloth may have been dirty or have be-
come worn-out due to improper care.
Replace the cloth with a clean or new one (
Chapter
6.3, “Disposal”
).
You may have been cleaning too long in one place.
Never work the steam cleaner on one spot for too long.
NOTE:
If you cannot solve the problem following these instructions, contact Dirt
Devil customer service
Page 102, "International Service"
.
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