Digium, Inc.
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Chapter 3: Telephone System Configuration
shown in the above illustration. The Welcome menu consists of the
following steps:
Answer the Call
Wait ‘1’ Sec
Play ‘thank-you-for-calling & Listen for KeyPress
Play ‘if-u-know-ext-dial’ & Listen for KeyPress
Play ‘otherwise’ & Listen for KeyPress
Play ‘to-reach-operator’ & Listen for KeyPress
Play ‘pls-hold-while-try’ & Listen for KeyPress
WaitExten ‘6’ Sec
In the example, when a caller dials your company number ending in 7000,
the call is answered, and after a pause of one second the caller is greeted
in the following manner: “Thank you for calling. If you know your party’s
extension, please dial it now. Otherwise to reach an operator please dial
0.” If the caller tries an extension, the menu will respond with “Please
wait while I try that extension.” If no action is taken by the caller, the
menu will repeat after 6 seconds.
This is an example of a basic voice menu. In the example, each action is a
step chosen from the list of available menu options. The available menu
options are as follows:
Answer - This step is automatically added when creating a new menu.
This step answers the incoming call.
Authenticate - The Authenticate step is used to restrict access to one
or more areas of your system. This is useful when one wants users to
have to enter a PIN code in order to proceed to a particular part of the
current menu, to a different menu, or to ring an extension.
