Digium, Inc.
Page 69
Chapter 3: Telephone System Configuration
To create a ring group, use the following procedure.
1.
Define the Name of the group. The name can be any mnemonic such
as Sales or Technical Support.
2.
Specify an extension to associate with the ring group. This is the
extension that can be dialed to ring all members of the group
simultaneously or in order of listing.
Note: Go to Options, General Preferences to see which range of
numbers have been specified for ring groups.
3.
Choose the members of the ring group from the Available Users list.
Click on a user extension or trunk, and then click the arrow pointed at
the Ring Group Members list to transfer. Select a user extension or
trunk in the Ring Group Members list and then click the arrow
pointing toward Available Users to transfer the selected item back to
the list. Click the double arrow symbol to transfer all group members
back to the Available Users list.
4.
Choose a ring group strategy from the Strategy drop-down list. You
can choose either Ring All which will ring all phones in the defined
group simultaneously, or Ring Order which will ring phones in
sequence determined by the order of the users or trunks in the group.
5.
Specify the number of seconds that each phone (or all phones) should
ring before ringing the next phone in order.
6.
Lastly, determine which action you want the system to take if no one
answers the call. You can either direct the call to the voicemail of a
user, go to an IVR menu, or end the call.
