Digital Watchdog PTZ12X, Руководство пользователя, Страница: 45 / 60

Troubleshooting
Before sending your camera for repair, check the following or contact our technical support specialists.
PROBLEM SOLUTION
Notimage appears on the screen. Check that the power cable is connected properly to the camera and
that it meets the camera’s power requirements. Check that the line
connection between the camera and monitor is fixed properly.Check
that you have properly connected BNC cable to the camera.
The image on the screen is dim.
Is the lens stained with dirty? Clean your lens with a soft, clean cloth.
Check the monitor and DVR settings. If the camera is exposed to very
strong light, change the camera position.
The image on the screen is dark. Adjust the contrast feature of the monitor . If you have an
intermediate device, set the Ω75 / Hi-z properly.
The camera is properly, and the
surface of the camera is hot.
Check that you have properly connected the camera to an
appropriate power source.
The DAY/NIGHT menu does not work. Check that AGC under the CAMERA SETUP> AE SETUP menu is ‘OFF’.
Color is not correct. Check the setting of CAMERA SETUP> WB SETUP menu .
The screen flickers continually. Check that the camera is not pointing at the sun.
When RS485 communication
is not available
Make sure that the camera and monitor are installed within the
recommended distance. Make sure the cables are properly connected
to the +/- on both the DVR and the Camera. Make sure you set the
appropriate Baudrate pending on the distance between the camera
and the DVR. When setting up the camera communications on the
DVR side, make sure you enter the same protocol and baudrate as
set in the camera. If your DVR supports more than one RS485
connection, make sure the cables are connected to the corresponding
Channel.
The camera is out of focus. Check that you have properly adjusted the zoom/focus adjustment
lever of lens. Try setting the FOCUS to AUTO and see if the camera
adjusts itself correctly. If necessary, change the FOCUS option to
SEMI-AUTO or MANUAL and adjust the focus of the camera manually.
The OSD menu is frozen Reboot the camera (unplug from the power supply) to set camera
to INITIALIZE mode.
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