Digital Ally, Inc. | Support
5-1
Section - 5:
Support
How to Reset the DVM-LiVE System
Using a small blunt object such as a small eye-glass screwdriver or a paper
clip, press the reset button on the DVM. The reset button is recessed and
located on the road facing, driver’s side of the housing as shown here.
Basic Troubleshooting
Symptom
Resolution
System will not power up.
Verify the power cable connector is connected to the back of the
DVM.
Check the power cable fuses located in the in-line fuse housing on
the power cable.
Verify there are no breaks, pinches, or cuts in the wiring or cable
harness.
Check the wiring and voltage levels to the vehicle power and
ignition switch wiring.
All LEDs are flashing rapidly in
unison
DVM is configured to use an external SD card and the SD card is
missing.
The external SD card does not have enough free available storage
for uploading the events from internal memory. Replace the
external SD card with a blank SD card.
DVM powers up but doesn’t
record
Check the LED status indicators and clear accordingly
Reset the system.
DVM powers up and goes
directly to an event record
(Red LED Flashes)
An event record has been triggered from either an internal sensor or
from an IO box:
Disconnect the Sensor Cable RJ-45 connector from the IO box and
reset the DVM. If the problem doesn’t re-occur, check the wiring
from the vehicle to the sensor cable.
Check the DVM configuration parameter values for all internal
sensors and/or IO box sensors.
DVM is unresponsive
Verify the cables and cable connections.
Verify power input voltages to the IO box
(page 3-4)
Press the reset button on the back of the DVM.
False Triggering of Event
Recordings
Determine which trigger is causing the false trigger by viewing the
event recording.
The unit can be reconfigured to default settings and enable each
trigger to determine which one is causing the false trigger.
If the Accelerometer is causing false triggering, verify the mirror is
in the normal rearview mirror orientation.
Wireless Microphone does
not trigger the DVM to record
Verify the cable connections on
page 3-8
. Verify the BTR800 is
receiving power and the microphone is synced to the system.
Verify device configuration in the VuVault software.