Page 22
Please read the instructions carefully prior to installation
DGHDP1 -
DigiSender® HD Pro - 1080p Powerline AV Sender System
Troubleshooting
Frequently Asked Questions
T r o u b l e s h o o t i n g
Scenario
Possible Reason
Resolution
Receiving TV displays
“Not Synced - Please
perform Syncing Opera-
tion”.
• The Transmitter and Receiver
are not synced correctly.
• Try the ‘Transmitter & Receiver Syncing’
procedure on page 17, to re-establish con-
nections.
• If the above has not resolved the issue, try
the ‘PLC Grouping’ procedure on page 18
first and then ‘Transmitter & Receiver Sync-
ing’ procedure on page 17.
Power LED on the front
of Transmitter is con-
stantly flashing.
• Source device (e.g. HD Satellite
receiver) is not turned On or is
in standby mode.
• Ensure that the source device is turned on.
• Check to see if the source device is sending
a video signal (you may have to press the
play button on your remote control).
• Source device is sending a video
format that is not supported by
the DigiSender® HD Pro.
• Check the Specifications on back page to
make sure that the format being delivered
by the source device is compatible with the
DigiSender® HD Pro system.
During video playback,
receiving TV (attached
to the Receiver) displays
“Sync Successful - Wait-
ing for Video signal”.
• PLC (Power Line Communica-
tion) network cannot support
sufficient bandwidth or the net-
work quality is not high enough.
This results in the suspension of
the video picture.
• This problem will usually resolve itself
within a minute or two.
• If this problem persists then it may be due
to a faulty mains power socket. Try con-
necting the DigiSender® HD Pro to another
mains power socket instead.
• The Receiver is continuously
rebooting.
• If the power LED keeps flashing on and
off then the Receiver may have developed
a power supply fault. Disconnect the unit
from the mains immediately and contact
our support hotline on
0207 193 1413
.
Receiving TV displays
message “Unsupported
Video Format”.
• The output resolution of the
source device is not supported.
The DigiSender® HD Pro only
supports resolutions up to
1920 x 1080@24P or 1920 x
1080@60i.
• Your source device will usually ‘auto
detect’ the format used by the DigiSender®
HD Pro and so normally there will be no
problems. However, if the source device
has been manually configured to output a
certain format that is not supported by the
DigiSender® HD Pro, you will need to refer-
ence your source devices user manual to
reset the format to one that is supported by
the DigiSender® HD Pro. See Specifications
on the back page of this manual.