ENGLISH
21
TROUBLESHOOTING
When a problem occurs, please refer to the table below to identify the cause of the
problem before calling for service. As far as terrestrial is concerned, check that the
area where the decoder is used is covered by the digital terrestrial signal and that
your antenna is receiving the signal correctly. Sometimes a simple check or
adjustment by the user is enough to solve the problem and restore proper operation.
The most common problems are generally related to cable connections. If none of the
actions indicated in the table help to solve the problem, connect to the site
www.digiquest.it you will be quickly guided to the resolution of the problem, thanks to
the different possibilities that will be proposed (available updates, online chat, form
for assistance request).
Register now on the official website at www.digiquest.it/registrazione.html
Never open the receiver - danger!
Opening it will automatically void your warranty.
Burning smell
•
Unplug the decoder from the wall outlet and call for service immediately.
No LED is lit (the decoder does not turn on)
• The plug is not properly inserted in the power outlet.
• Try to change the power outlet.
• Check that all connections are made correctly and that they are properly inserted.
• Check cable integrity.
No or low signal
• If you are using a directional antenna, make sure it is oriented toward a terrestrial
transmitter and/or the dish is properly positioned.
• Make sure you can receive a digital terrestrial/satellite signal in your area.
• It is advisable to use a standard outdoor terrestrial antenna, which normally has
better characteristics than a portable indoor antenna.
• Antenna/parabola cable or plug is not inserted correctly.
• Check the system configuration.
• Replace the splitters or insert a line amplifier.
• Reset the decoder.
• Contact an antenna technician.
Images on the screen appear jumbled (squared)
• For proper operation, the decoder needs a good quality signal.
• Check that the reception system (antenna/ dish) is working properly.
• The signal is too weak due, for example, to bad weather conditions: wait for the
signal to recover.
No picture or "No signal" message
• If you connect the decoder with HDMI, after turning on the power, you may need to
select the source (e.g. HDMI1) related to the input used, by pressing the SOURCE
button on the TV remote control (depending on the brand, the SOURCE button can
also be identified with INPUT, AV, AUX, ZERO, etc.).
• Check that the HDMI or AV cable is properly plugged into both the TV and the cable
box.
• Check that the antenna/ satellite dish cable is properly plugged in.
• Disconnect and then reconnect the cable box.
• Check that the channel is transmitting.
• Channel is not available.
