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Troubleshooting

Persistent system logs

Digi 5400-RM Cellular Remote Manager User Guide

34

For firmware version 19.11.x or newer:

1. On the main menu, click

System

>

Logs

.

2. Collapse the system log viewer by click

System Logs

, or scroll down to

Support Report

.

3. Click to expand

Support Report

.

4. Click

to generate and download the support report.

For firmware version 19.8.x or older:

1. On the main menu, click

System

.

2. In the

Support Report

section at the bottom of the page, click

Download Report

.

You may need to scroll down to locate the

Support Report

section .

Persistent system logs

As of December 6th, 2017, the default behavior for all Digi 5400-RMs is to have persistent system logs
disabled. Information logged on the device will be erased when the Digi 5400-RM is powered off or
rebooted.

Logging can be configured to persist between power cycles by enabling the

Preserve System Logs

checkbox nested under the

System > Log

menu option.

Note

Logging across reboots should be enabled only to debug issues and then disabled ASAP to avoid

unnecessary wear to the flash memory.

Содержание 5400-RM

Страница 1: ...Digi 5400 RM Cellular Remote Manager User Guide...

Страница 2: ...ners 2019 Digi International Inc All rights reserved Disclaimers Information in this document is subject to change without notice and does not represent a commitment on the part of Digi International...

Страница 3: ...packages Contact us at 1 952 912 3444 or visit us at www digi com support Feedback To provide feedback on this document email your comments to techcomm digi com Include the document title and part num...

Страница 4: ...pinout and use 17 Configuring the Digi 5400 RM device Network managed configuration 20 Local configuration 20 Connecting to the Device 20 Manually Configuring PC to Connect to Device 20 Logging into t...

Страница 5: ...ng your device 33 Out of band SMS commands 33 Support report 33 For firmware version 19 11 x or newer 34 For firmware version 19 8 x or older 34 Persistent system logs 34 AT command access 35 Data usa...

Страница 6: ...ower tips 7 Ports and connectors 8 Device status 8 Signal strength indicators 9 Signal bars explained 9 Initial setup 10 Important information about upgrading to firmware version 20 2 x 11 Digi 5400 R...

Страница 7: ...erchange able power plug tips Exchanging power tips The Digi 5400 RM may include four interchangeable plug tips that allow the Power Supply Unit PSU to operate in most countries The PSU comes with the...

Страница 8: ...new tip down into place until it clicks Note For more information regarding power tip compatibility with global deployments visit www worldstandards eu electricity plugs and sockets Ports and connecto...

Страница 9: ...indication a minimum of two bars is suggested for reliable use Signal strength indicators The weighted dBm measurements are negative numbers meaning the smaller negative values denote a larger number...

Страница 10: ...RSSI signal strength RSSI 80 bars 5 90 RSSI 80 bars 4 100 RSSI 90 bars 3 106 RSSI 100 bars 2 RSSI 106 if we re connected to the cellular network bars 1 if not bars 0 bars is then reported as the sign...

Страница 11: ...20 2 x or greater will retain their central management configuration Therefore if the device was previously configured to use aView for central management it will continue to use aView after upgradin...

Страница 12: ...r Guide 12 3 Click Central Management 4 Click Enable central management if it central management is not already enabled 5 For Service select aView The Central management pane refreshes with the defaul...

Страница 13: ...apply the change The Apply button is located at the top of the WebUI page You may need to scroll to the top of the page to locate it Default SureLink configuration With firmware version 20 2 x Active...

Страница 14: ...WebUI as a user with full Admin access rights 2 On the menu click System Under Configuration click Device Configuration The Configuration window is displayed 3 Click Network Interfaces 4 Click to exp...

Страница 15: ...Physical installation Default settings 16 Connecting to the site network 16 Connecting the serial ports 17 Serial port pinout and use 17 Digi 5400 RM Cellular Remote Manager User Guide 15...

Страница 16: ...lowing servers will be contacted for a central configuration l aview accns com l armt att com l av wob gcsc att com Security policies n Packet Filtering set to block all inbound traffic n Local SSH We...

Страница 17: ...efault and must be enabled by a device specific configuration Connect up to four of your network devices to the Digi 5400 RM serial ports by using the pinout information described in Serial port pinou...

Страница 18: ...Physical installation Serial port pinout and use Digi 5400 RM Cellular Remote Manager User Guide 18 The serial ports use a female RJ45 jack to enable connection using UTP Ethernet cabling...

Страница 19: ...Configuring the Digi 5400 RM device Network managed configuration 20 Local configuration 20 Digi 5400 RM Cellular Remote Manager User Guide 19...

Страница 20: ...ur router Your device will operate as a transparent bridge and all traffic on all ports is passed directly to and from the client device connected to the device s Ethernet port The following the aView...

Страница 21: ...Configuring the Digi 5400 RM device Local configuration Digi 5400 RM Cellular Remote Manager User Guide 21 1 Select the Properties of the relevant network connection on the Windows PC...

Страница 22: ...8 210 1 in the URL text field Press Enter Note If the Digi 5400 RM device does not give your PC an IP address via DHCP you may need to configure your PC manually set an IP address on your PC to be abl...

Страница 23: ...he Digi 5400 RM 192 168 210 1 in the URL text field Press Enter Note If the Digi 5400 RM device does not give your PC an IP address via DHCP you may need to configure your PC manually set an IP addres...

Страница 24: ...ger User Guide 24 Advanced configuration with aView Viewing group configurations 25 Use aView to upgrade firmware 25 Use aView to define a custom APN 25 Using remote commands 26 Establishing WAN conne...

Страница 25: ...the search bar to filter devices by MAC address Note The device MAC address is on its bottom label 2 Click the MAC address of your Digi 5400 RM device to bring up its Details page 3 Click on the Setti...

Страница 26: ...ength n Perform Speed Test n ARPing Attached Device n Send Wake on LAN to Attached Device n Check Configuration n Reboot Remote commands must be sent to each device separately 1 Log into the aView man...

Страница 27: ...rk Interfaces LAN 6 Check Enabled 7 For Interface type select IP Passthrough 8 If Device is set to a bridge a Click the Device drop down b Select a specific LAN Ethernet port that the client device wi...

Страница 28: ...er mode 1 Click to expand Network Interfaces LAN 2 Select the Enabled checkbox 3 For Interface type select Ethernet 4 Set the IP address for the device a Click to expand IPv4 b For Type select Static...

Страница 29: ...ts up the Digi 5400 RM to report its IPSec tunnel local IP address as the management IP that aView can then use to access its console Open the configuration profile for the Digi 5400 RM Under IPSec aV...

Страница 30: ...compatible with the Terminal page If you access the above Terminal with an Android phone or tablet you will need to use a keyboard other than the native Google keyboard Local user management Goal To c...

Страница 31: ...roup You can create a new group or edit the admin group privileges through the Authentication Groups section of the configuration profile 5 Click Save or Update to apply the changes Note After saving...

Страница 32: ...bleshooting Resetting your device 33 Out of band SMS commands 33 Support report 33 Persistent system logs 34 AT command access 35 Data usage estimates 36 Digi 5400 RM Cellular Remote Manager User Guid...

Страница 33: ...to the standard remote commands these can be used to provide control over the device without any on site interaction To utilize this feature SMS must be enabled for the SIM card used by the device The...

Страница 34: ...section at the bottom of the page click Download Report You may need to scroll down to locate the Support Report section Persistent system logs As of December 6th 2017 the default behavior for all Dig...

Страница 35: ...ceive a DHCP address they can configure a static IP on the PC laptop of 192 168 0 2 24 with a gateway of 192 168 0 1 1 Open a SSH session to the Digi 5400 RM 2 Log into the device console as a user wi...

Страница 36: ...onsideration was applied to add reporting alerting and remote control features through the best of breed aView cloud management system Please note that even though the service was designed with standa...

Страница 37: ...minutes 1KB Used for reporting and alerts UDP 514 syslog Configuration check in Once nightly 1am UTC 12KB Recommended for remote management TCP 443 HTTPS Boot up sequence Each device reboot 24KB Used...

Страница 38: ...MPLY WITH THE LIMITS FOR A CLASS A DIGITAL DEVICE PURSUANT TO PART 15 OF THE FCC RULES THESE LIMITS ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST HARMFUL INTERFERENCE WHEN THE EQUIPMENT IS OPE...

Страница 39: ...End user license agreement Data usage estimates Digi 5400 RM Cellular Remote Manager User Guide 39 End user license agreement To view the end user license agreement visit www digi com legal terms...

Страница 40: ...r this access refer to the following article Data usage estimates If a new configuration is applied to a Digi 5400 RM device reboot the device so that it rebuilds the IPSec tunnel and reports the new...

Страница 41: ...210 1 IP address Below is an example SSH login process 1 SSH to the ACL device at its LAN IP address default 192 168 2 1 or its default 192 168 210 1 IP address 2 Log into the device console as a user...

Страница 42: ...Digi 5400 RM Cellular Remote Manager User Guide 42 n ping Ping an IP address or domain Ctrl c to stop n reboot Reboot the device n show Display network or device version details n traceroute Perform...

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