neoprobe
TM
GDS Operation Manual
AW-000639
Page
29 of 38
Questions
Call Devicor Medical Products, Inc. at
1-877-926-2666
.
Service Policy
New Product Warranty Service
Call
1-877-926-2666
for authorization to return products to Devicor. Provide model, serial or lot numbers of
defective product, technical description of defect or malfunction, no-charge purchase order number, and your
shipping and billing address. Also obtain return merchandise authorization (RMA) number from Devicor.
Out-of-Warranty Service
Call
1-877-926-2666
for authorization to return product to Devicor. Provide model, serial or lot number of
defective product, technical description of defect or malfunction, billable purchase order number to cover
Devicor’s estimate of repair cost, and shipping and billing address for Buyer. Also obtain return merchandise
authorization (RMA) number from Devicor.
Return product in original packing and Label packaging with RMA number. Shipment to Devicor is at Buyer’s
expense. Repaired or replacement equipment is shipped C.I.P. from Devicor’s plant. Reported problems or defects
not verified by Devicor are subject to additional charge(s).
Repair of product is warranted for 90 days from date of shipment to Buyer. Limited warranty applies only to repaired
defective product and does not apply to product when no defect was found.
Devicor uses recyclable products and materials when possible. Follow all local, state and/or international laws and
regulations for proper disposal of components, parts or accessories. Contact Devicor at
1-877-926-2666
if you
cannot find a convenient means of disposal.
New Product Warranty
New products manufactured by Devicor are warranted against defects in workmanship and material for period of one
year (period) from date of shipment by Devicor to Buyer, subject to limitations hereinafter set forth. Should any
defects be found and reported during period, Devicor, at its option, will repair or replace such defective product
provided Buyer ships defective product to Devicor, transportation charges prepaid, with notice of defect and
certification that product was properly installed, maintained, and operated within limits of rated and normal usage.
Repaired or replacement product is shipped C.I.P. from Devicor’s plant to Buyer. Terms of product warranty do not
extend to product or part which, under normal usage, has expected useful life of less than one year.
Warranty shall not apply to product where installation or servicing of product is improper, or where product is
operated outside rated load capacity, or included in accident, tampering, alteration, or abuse. DEVICOR’S
LIABILITY UNDER THIS WARRANTY OR ANY OTHER WARRANTY WHETHER EXPRESS OR IMPLIED
IN LAW OR FACT IS LIMITED TO REPAIR OR REPLACEMENT OF DEFECTIVE MATERIAL AND
WORKMANSHIP, AND IN NO EVENT SHALL COMPANY BE LIABLE FOR CONSEQUENTIAL OR
INDIRECT DAMAGES.
Artwork No: AW-000639 Revision: A Artwork Status: Released Lifecycle Name: Artwork
PCO No: N/A ECN No: ECN-000214 Release Date: 10/09/2012 Effective Date: 10/09/2012
