Troubleshooting
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O3-DIN EnOcean Application Guide
Edition 1.0
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Check for changes in the physical environment. For example, a new concrete or metal wall
can affect communications adversely. Be aware of potential noise sources such as lighting
ballasts or electrical equipment that can interfere with EnOcean signal strength.
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Modify the environment to improve communications. If this is not possible, consider
moving the O3 Hub or installing a repeater.
How to Determine the Sending ID of O3 Hub Packets
You can use the Hex value contained in CSV30s044 to determine the sending ID of the hub,
which is unique for each device mapping SV that is defined. The base Hex ID for the O3 Hub
EnOcean chip is added to the device number expressed as a Hex number. For example, with a
hub Enocean ID of ff9db180 and data sent from device 4, the EnOcean sending ID is ff9db184.
For device 12 (12 = Hex c), the sending ID for the EnOcean device would be ff9db18c.
Troubleshooting a CON-ENOC
The CON-ENOC is not communicating
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Check that the CON-ENOC is communicating over the correct frequency (902 MHz for
CON-ENOC 902 models, 868 MHz for CON-ENOC 868 models).
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Confirm power for the O3-DIN controller and the CON-ENOC. The Status LED on the O3-
DIN controller and the Power LED on the CON-ENOC should both be green.
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Check that the CON-ENOC is correctly wired to a valid NET port on the O3-DIN controller.
On the O3-DIN-CPU, NET1–3 are valid. On the O3-DIN-SRC, only NET1 is valid.
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Check that the EnOcean protocol was selected and activated on the NP object that
corresponds to the physical NET port and confirm that the Out of Service field is
unchecked.
Communications are unreliable
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Use an EnOcean packet sniffer such as DolphinView to detect devices broadcasting
excessive packets.
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Stop the excess broadcasting and reduce the traffic to normal levels. The LED for the NET
port on the O3-DIN controller and the CON-ENOC RS-485 activity light should begin
flashing green again within a minute after the traffic levels return to normal.
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Check for changes in the physical environment. For example, a new concrete or metal wall
can affect communications adversely. Be aware of potential noise sources such as lighting
ballasts or electrical equipment that can interfere with EnOcean signal strength.
