Run the Hardware Troubleshooter
—
See
Troubleshooting Software and Hardware Problems
.
Run the Dell Diagnostics
—
See
Dell Diagnostics
.
Optical drive problems
Adjust the Windows volume control
—
l
Click the speaker icon in the lower-right corner of your screen.
l
Ensure that the volume is turned up by clicking the slidebar and dragging it up.
l
Ensure that the sound is not muted by clicking any boxes that are checked.
Check the speakers and subwoofer
—
See
Sound and Speaker Problems
.
Problems writing to an optical drive
Close other programs
—
The optical drive must receive a steady stream of data during the writing process. If the stream is interrupted, an error occurs. Try closing all programs before
you write to the optical.
Turn off standby mode in Windows before writing to a disc
—
See
Configuring Power Management Settings
or search for the keyword
standby
in Windows Help and Support for information on power management modes.
Hard drive problems
Run Check Disk
—
Windows XP
:
1.
Click
Start and click My Computer
.
2.
Right-click
Local Disk C:
.
3.
Click
Properties
®
Tools
®
Check Now
.
4.
Click
Scan for and attempt recovery of bad sectors and click Start
.
Windows Vista
:
1.
Click
Start
and click
Computer
.
2.
Right-click
Local Disk C:
.
3.
Click
Properties
®
Tools
®
Check Now
.
The
User Account Control
window may appear. If you are an administrator on the computer, click
Continue
; otherwise, contact your administrator to
continue the desired action.
4.
Follow the instructions on the screen.
E-Mail, Modem, and Internet Problems
NOTE:
High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
NOTE:
Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.