Troubleshooting
|
35
System problem
Problems
Possible causes
Possible solutions
Tablet does not turn
on
The battery is
completely discharged.
1
Charge the tablet for at
least 4 hours.
2
Press and hold the power
button for 7 seconds.
Tablet does not turn
off
Press and hold the power
button for 10 seconds to
forcefully turn off the tablet.
Tablet locks up
Press and hold the power
button for 10 seconds to
forcefully turn off the tablet.
Tablet does not
respond or behaves
unexpectedly
1
Restart the tablet. See
“Turning off your tablet”
and
“Turning on your tablet”.
2
Reset the tablet. See
“Resetting your tablet”.
3
If the issue is unresolved,
contact Dell. Go to
dell.com/support
.
Tablet cannot boot
into Android
Contact Dell. Go to
dell.com/support
.
Software or feature
is not working as
expected
Software updates may
have been downloaded
in the background.
Restart your tablet, see
“Turning off your tablet” and
“Turning on your tablet”.
