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Contents |

Contents

About Your Monitor

. . . . . . . . . . . . . . . . . . . . . .

Package Contents

. . . . . . . . . . . . . . . . . . . . . . . .

Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Identifying Parts and Controls

. . . . . . . . . . . . . . . .

Monitor Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Plug and Play Capability

. . . . . . . . . . . . . . . . . . .

Universal Serial Bus (USB) Interface

. . . . . . . . . . .

LCD Monitor Quality and Pixel Policy

. . . . . . . . . .

Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . 29

Setting Up the Monitor

. . . . . . . . . . . . . . . . . .

Attaching the Stand

. . . . . . . . . . . . . . . . . . . . . .

Connecting Your Monitor

. . . . . . . . . . . . . . . . . .

Organizing Your Cables

. . . . . . . . . . . . . . . . . . .

Removing the Monitor Stand

. . . . . . . . . . . . . . . .

Wall Mounting (Optional)

. . . . . . . . . . . . . . . . . .

Operating the Monitor

. . . . . . . . . . . . . . . . . .

Power On the Monitor

. . . . . . . . . . . . . . . . . . . .

Using the Front Panel Controls

. . . . . . . . . . . . . .

Using the On-Screen Display (OSD) Menu. . . . . . . . . . 41

Setting the Maximum Resolution. . . . . . . . . . . . . . . . . . 55

Using Tilt (For UZ2215H and UZ2715H)

. . . . . . . . .

Using Tilt, Swivel, and Vertical Extension (For

UZ2315H). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Adjusting the Rotation Display Settings of Your

System (For UZ2315H) . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . .

Self-Test

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Built-in Diagnostics

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Common Problems

. . . . . . . . . . . . . . . . . . . . . .

Product Specific Problems

. . . . . . . . . . . . . . . . .

Universal Serial Bus (USB) Specific Problems

. . . . .

Содержание UZ2215H

Страница 1: ...Dell UZ2215H UZ2315H UZ2715H User s Guide Model UZ2215H UZ2315H UZ2715H Regulatory model UZ2215Hf UZ2315Hf UZ2715Hb ...

Страница 2: ...xt Dell and the DELL logo are trademarks of Dell Inc Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Intel is a registered trademark of Intel Corporation in the U S and other countries and ATI is a trademark of Advanced Micro Devices Inc ENERGY STAR is a registered trademark of the U S Environmental Protectio...

Страница 3: ...ganizing Your Cables 35 Removing the Monitor Stand 35 Wall Mounting Optional 36 3 Operating the Monitor 37 Power On the Monitor 37 Using the Front Panel Controls 37 Using the On Screen Display OSD Menu 41 Setting the Maximum Resolution 55 Using Tilt For UZ2215H and UZ2715H 55 Using Tilt Swivel and Vertical Extension For UZ2315H 56 Adjusting the Rotation Display Settings of Your System For UZ2315H ...

Страница 4: ...nts Mobile High Definition Link MHL Specific Problems 65 Microsoft Lync Specific Problems 65 5 Appendix 67 FCC Notices U S Only and Other Regulatory Information 67 Contacting Dell 67 Setting Up Your Monitor 68 ...

Страница 5: ...ts and Contacting Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries NOTE To set up with any other stand please refer to the respective stand setup guide for setup instructions Monitor UZ2215H and UZ2715H UZ2315H Stand Power Cable Varies by Country ...

Страница 6: ... Your Monitor Power Adapter HDMI Cable DP Cable DP to Mini DP USB 3 0 Upstream Cable Enables the USB Ports on the Monitor Drivers and Documentation Media Quick Setup Guide Product and Safety Information Guide ...

Страница 7: ...ate adjustment capabilities Extensive digital connectivity with DisplayPort HDMI MHL and USB 3 0 help future proof your monitor Optimized for Microsoft Lync Removable stand and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for easy setup and screen optimizatio...

Страница 8: ...or Identifying Parts and Controls Front View Front Panel Controls Label Description 1 Microphone 2 Webcam Full HD 3 Function buttons For more information see Operating the Monitor 4 Power On Off button with LED indicator ...

Страница 9: ...mount monitor using VESA compatible wall mount kit 100 mm x 100 mm 2 Regulatory label Lists the regulatory approvals 3 Stand release button Releases stand from monitor 4 Security lock slot Secures monitor with security lock security lock not included 5 Barcode serial number label Refer to this label if you need to contact Dell for technical support 6 Cable management slot Uses to organize cables b...

Страница 10: ...10 About Your Monitor Side View UZ2215H UZ2715H UZ2315H Label Description Use 1 Headphone out Microphone in combo jack Connect the headset ...

Страница 11: ...ct your computer VGA cable optional purchase 5 USB upstream port Connect the USB cable that came with your monitor to the computer Once this cable is connected you can use the USB connectors on the monitor 6 USB downstream port Connect your USB device You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on the monitor 7 Stand lock featur...

Страница 12: ...nches 127484 11 mm2 197 52 inch2 58 42 cm 23 0 inches 509 18 mm 20 05 inches 286 42 mm 11 28 inches 145839 34 mm2 226 16 inch2 68 58 cm 27 0 inches 597 9 mm 23 5 inches 336 3 mm 13 24 inches 201073 77 mm2 311 66 inch2 Pixel pitch 0 248 mm x 0 248 mm 0 265 mm x 0 265 mm 0 3114 mm x 0 3114 mm Viewing angle 178 vertical typical 178 horizontal typical Luminance output 250 cd m typical 300 cd m typical...

Страница 13: ...DMI DP playback 480p 480i 576p 720p 1080p 576i 1080i Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical VESA 720 x 400 31 5 70 1 28 3 VESA 640 x 480 31 5 59 9 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0...

Страница 14: ...0 3 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1152 x 864 67 5 75 0 108 0 VESA 1600 x 900 55 5 60 0 97 8 VESA 1920 x 1080 67 5 60 0 148 5 Display Mode Frequency Hz 640 x 480p 60 720 x 480p 60 720 x 576p 50 1280 x 720p 60 1280 x 720p 50 1920 x 1080i 60 1920 x 1080i 50 1920 x ...

Страница 15: ...each differential line 100 ohm input impedance per differential pair HDMI MHL 600mV for each differential line 100 ohm input impedance per differential pair Synchronization input signals Separate horizontal and vertical synchronizations polarity free TTL level SOG Composite SYNC on green AC DC adapter Input voltage frequency current 90 264 VAC 50 60 Hz 1 5 A RMS 90 VAC 0 8 A RMs 180 VAC Output vol...

Страница 16: ...e array size 2 0 mega pixel Video Specification Video frame rate 1920 x 1080 Full HD up to 30 frames per second 640 x 480 VGA and below up to 30 frames per second Audio Specification Microphone type Omni directional digital microphone x 2 Interface USB 2 0 High Speed Power Supply 3 3 volts 5 Model UZ2215H UZ2315H UZ2715H Speaker 2 x 3 0 W 2 x 5 0 W Frequency Response 250 Hz 20 kHz Operating Temper...

Страница 17: ...04 inches Width 530 7 mm 20 89 inches Depth 180 0 mm 7 09 inches Dimensions without stand Height 342 4 mm 13 48 inches Width 530 7 mm 20 89 inches Depth 44 6 mm 1 76 inches Stand dimensions Height 314 6 mm 12 39 inches Width 190 0 mm 7 48 inches Depth 180 0 mm 7 09 inches Weight Weight with packaging 6 48 kg 14 26 lb Weight with stand assembly and cables 4 88 kg 10 74 lb Weight without stand assem...

Страница 18: ...th 563 8 mm 22 20 inches Depth 180 0 mm 7 09 inches Dimensions without stand Height 361 0 mm 14 21 inches Width 563 8 mm 22 20 inches Depth 44 6 mm 1 76 inches Stand dimensions Height extended 399 7 mm 15 74 inches Height compressed 274 7 mm 10 81 inches Width 225 0 mm 8 86 inches Depth 180 0 mm 7 09 inches Weight Weight with packaging 8 06 kg 17 73 lb Weight with stand assembly and cables 6 08 kg...

Страница 19: ...th 658 8 mm 25 94 inches Depth 196 0 mm 7 72 inches Dimensions without stand Height 418 2 mm 16 46 inches Width 658 8 mm 25 94 inches Depth 46 0 mm 1 81 inches Stand dimensions Height 338 1 mm 13 31 inches Width 220 0 mm 8 86 inches Depth 196 0 mm 7 72 inches Weight Weight with packaging 9 32 kg 20 54 lb Weight with stand assembly and cables 6 83 kg 15 06 lb Weight without stand assembly For wall ...

Страница 20: ... C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating Storage 5 to 90 non condensing Shipping 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal dissipation 204 78 BTU hour maximum 85 33 BTU hour maximum 204 78 BTU hour maximum 85 33 BTU hour maximum 238 85 BTU hour maximum 61 42 BTU hour maximum ...

Страница 21: ...sumption with max luminance and USB active VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active Active Active White 60 W maximum 23 W typical Active off mode Inactive Inactive Blanked White Breathing Less than 1 2 W Switch off Off Less than 0 5 W VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Act...

Страница 22: ...only in the normal operation mode When any button is pressed in the Active off mode one of the following messages will be displayed or Activate the computer and the monitor to gain access to the OSD NOTE This monitor is ENERGY STAR compliant ...

Страница 23: ...nts VGA Connector Pin Number 15 pin Side of the Connected Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5 V 3 3 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Страница 24: ...Port Connector Pin Number 20 pin Side of the Connected Signal Cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 GND 19 Re PWR 20 3 3 V DP_PWR ...

Страница 25: ...TA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5V POWER 19 HOT PLUG DETECT ...

Страница 26: ...and optimize the monitor settings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor Pin Number 19 pin Side of the Connected Signal Cable 1 TMDS DATA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 GND 6 TMDS DATA 1 7 MHL 8 TMDS DATA 0 SHIELD 9 MHL 10 TMDS CLOCK 11 GND 12 TMDS...

Страница 27: ...e monitor NOTE This monitor is Super Speed USB 3 0 compatible USB Upstream Connector Transfer Speed Data Rate Power Consumption Super speed 5 Gbps 4 5 W Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port Pin Number 9 pin Side of the Connector 1 VCC 2 D 3 D 4 GND 5 SSTX 6 SSTX 7 GND 8 SSRX 9 SSRX ...

Страница 28: ...ipherals may take a few seconds to resume normal functionality LCD Monitor Quality and Pixel Policy During the LCD Monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell ...

Страница 29: ...ecial screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened warm cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with car...

Страница 30: ...30 About Your Monitor ...

Страница 31: ...nd 1 Remove the cover and place the monitor on it 2 Fit the two tabs on the upper part of the stand to the groove on the back of the monitor 3 Press the stand till it snaps into place Connecting Your Monitor WARNING Before you begin any of the procedures in this section follow the Safety Instructions NOTE Do not connect all cables to the computer at the same time To connect your monitor to the com...

Страница 32: ...32 Setting Up the Monitor Connecting the blue VGA cable Connecting the HDMI cable Connecting the MHL cable ...

Страница 33: ... 3 0 port cable supplied to an appropriate USB 3 0 port on your computer See Bottom View for details 2 Connect the USB 3 0 peripherals to the downstream USB 3 0 ports on the monitor 3 Plug the power cables for your computer and monitor into a nearby outlet 4 Turn On the monitor and the computer If your monitor displays an image installation is complete If it does not display an image see Universal...

Страница 34: ...ck screen or the message below depending on MHL source device s output To enable MHL connection please perform the below steps 1 Plug the power cable on your monitor into a AC outlet 2 Connect the micro USB port on you MHL source device to HDMI MHL 1 or HDMI MHL 2 port on the monitor with a MHL certified cable See Bottom View for details 3 Turn On the monitor and the MHL source device 4 Select inp...

Страница 35: ...prevent scratches on the LCD screen while removing the stand make sure that the monitor is placed on a soft clean surface NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the set up instructions To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the...

Страница 36: ...ble 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL listed wall mount bracket with minimum weight load bearing capacity of 3 1 kg UZ2215H 3...

Страница 37: ...g the Front Panel Controls Use the control buttons on the front of the monitor to link up Microsoft Lync Software or adjust the characteristics of the image being displayed As you use these buttons an On Screen Display OSD or LED indicator shows the numeric values or activities of the characteristics as they change ...

Страница 38: ...Volume Up Down Use Volume Up button to increase OSD bar volume Use the Down button to adjust decrease ranges items in the OSD menu 5 Microphone Mute OK Use the Microphone Mute button to mute microphone Use the OK button to confirm your selection 6 MENU Back Use the MENU button to launch the OSD Use the Back button to go back to the previous menu See Accessing the Menu System 7 Power with power lig...

Страница 39: ... computer and the monitor If not the following message will be displayed NOTE The front panel buttons excluding Volume Up and Volume Down function only when Microsoft Lync is active on your computer 1 Hook The Hook button light flashes when someone calls you on Lync Press the Hook button to answer the incoming voice or video call To end an active voice or video call press the Hook button ...

Страница 40: ...audio is muted 3 Volume Down Volume Up To adjust the volume press the Volume Down or Volume Up buttons The activated OSD shows the numeric values of the volume level 4 Microphone Mute To mute the microphone press the Microphone Mute button The microphone mute button light turns on when the microphone is muted ...

Страница 41: ...roceed to another menu or exit the OSD menu the monitor automatically saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to launch the OSD menu and display the main menu Main Menu for analog VGA input Main Menu for digital HDMI MHL 1 HDMI MHL 2 input or ...

Страница 42: ...e option name is highlighted See the following table for a complete list of all the options available for the monitor 3 Use to activate the highlighted option 4 Use and to select the desired parameter 5 Use to enter the slide bar and then use and according to the indicators on the menu to make your changes 6 Select to return to the main menu ...

Страница 43: ... use to decrease the contrast min 0 max 100 The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen Auto Adjust Even though your computer recognizes your monitor on startup the Auto Adjustment function optimizes the display settings for use with your particular setup Auto Adjustment allows the monitor to self adjust to the incoming video signal A...

Страница 44: ...GA connector Use to select the VGA input source DisplayPort Select the DisplayPort input when you are using the DisplayPort DP connector Use to select the DisplayPort input source HDMI MHL 1 HDMI MHL 2 Select the HDMI MHL 1 or HDMI MHL 2 input when you are using the HDMI connectors Use to select the HDMI MHL 1 or HDMI MHL 2 input source Color Settings Use Color Settings to adjust the color setting...

Страница 45: ...DVD player using the HDMI cable or DisplayPort cable or MHL devices using the MHL cable YPbPr Select this option if your monitor is connected to a DVD player by YPbPr using HDMI cable or DisplayPort cable or MHL devices by YPbPr using the MHL cable Or if the DVD or MHL devices color output setting is not RGB Gamma Allows you to set the Gamma to PC or MAC ...

Страница 46: ...ext background to simulate paper media without affecting color images Applies to RGB input format only Color Temp Allows users to select the color temperature 5000K 5700K 6500K 7500K 9300K and 10000K Custom Color Allows you to manually adjust the color settings Use and to adjust the three colors R G B values and create your own preset color mode Hue This feature can shift the color of the video im...

Страница 47: ... 4 3 or 5 4 Horizontal Position Use or to adjust the image left or right Minimum is 0 Maximum is 100 Vertical Position Use or to adjust the image up or down Minimum is 0 Maximum is 100 NOTE Horizontal Position and Vertical Position adjustments are only available for VGA input Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock T...

Страница 48: ...me to Normal or Overdrive Reset Display Settings Select this option to restore default display settings Energy Settings Power Button LED Allows you to set the power LED indicator On or Off to save energy USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option will be greye...

Страница 49: ...nd min 0 max 100 Timer OSD Hold Time sets the length of time the OSD will remain active after the last time you pressed a button Use or to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All buttons are locked NOTE Lock function Either soft lock through the OSD menu or hard lock press and h...

Страница 50: ...nnel Command Interface allows your monitor parameters brightness color balance and etc to be adjustable via the software on your computer You can disable this feature by selecting Disable Enable this feature for best user experience and optimum performance of your monitor ...

Страница 51: ...nditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run You can enable this feature by selecting Enable Reset Other Settings Reset all settings under the Other Settings menu to the factory preset values Factory Reset Reset all settings to the factory preset values ...

Страница 52: ...s not support a particular resolution mode you will see the following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You will see the following message before the DDC CI function is disabled ...

Страница 53: ...ave mode the following message appears Activate the computer and wake up the monitor to gain access to the OSD If you press any button other than the power button one of the following messages will appear depending on the selected input VGA DP HDMI MHL input or ...

Страница 54: ...erating the Monitor If either VGA HDMI MHL or DP input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or or or See Troubleshooting for more information ...

Страница 55: ...ou have a Dell desktop or portable computer Go to http www dell com support enter your service tag and download the latest driver for your graphics card If you are using a non Dell computer portable or desktop Go to the support site for your computer and download the latest graphic drivers Go to your graphics card website and download the latest graphic drivers Using Tilt For UZ2215H and UZ2715H N...

Страница 56: ...nd is bought please refer to the respective stand setup guide for set up instructions Tilt Swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is detached when the monitor is shipped from the factory Vertical Extension NOTE The stand extends vertically up to 125 mm ...

Страница 57: ... Monitor 57 Rotating the Monitor Before you rotate the monitor your monitor should be fully vertically extended Vertical Extension and fully tilted up to avoid hitting the bottom edge of the monitor Rotate clockwise ...

Страница 58: ...Display Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphi...

Страница 59: ... performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all Digital and the Analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctl...

Страница 60: ...s blank after you use the previous procedure check your video controller and computer because your monitor is functioning properly Built in Diagnostics Your monitor has a built in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor or with your computer and video card NOTE You can run the built in diagnostics only when th...

Страница 61: ...following table contains general information about common monitor problems you might encounter and the possible solutions Common Symptoms What You Experience Possible Solutions No Video Power LED off No picture Ensure that the video cable connecting the monitor and the computer is properly connected and secure Verify that the power outlet is functioning properly using any other electrical equipmen...

Страница 62: ... Distortion Screen not centered correctly Reset the monitor to Factory Settings Auto Adjust via OSD Adjust horizontal vertical controls via OSD NOTE When using DP HDMI input the positioning adjustments are not available Horizontal Vertical Lines Screen has one or more lines Reset the monitor to Factory Settings Perform Auto Adjust via OSD Adjust Phase and Pixel Clock controls via OSD Perform monit...

Страница 63: ...monitor for a long period of time Faint shadow from the static image displayed appears on the screen Use the Power Management feature to turn off the monitor at all times when not in use for more information see Power Management Modes Alternatively use a dynamically changing screensaver Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is centered on screen b...

Страница 64: ...nnect the device directly to the computer system High Speed USB 3 0 interface is slow High Speed USB 3 0 peripherals working slowly or not working at all Check that your computer is USB 3 0 capable Some computers have USB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the...

Страница 65: ...shown on the screen during video calls Ensure that the USB upstream cable is connected between the monitor and the computer or notebook Reconnect the USB upstream cable to the computer or notebook The Mute button is not working After pressing the Mute button you still are able to hear the caller during calls Ensure that the USB upstream cable is connected between the monitor and the computer or no...

Страница 66: ...66 Troubleshooting ...

Страница 67: ...you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor support content 1 Visit www dell com support monitors To con...

Страница 68: ...ell portable computer with internet access 1 Go to www dell com support enter your service tag and download the latest driver for your graphics card 2 After installing the drivers for your graphics adapter attempt to set the resolution to 1920 x 1080 again NOTE If you are unable to set the resolution to 1920 x 1080 please contact Dell to inquire about a graphics adapter that supports these resolut...

Страница 69: ...graphics adapter attempt to set the resolution to 1920 x 1080 again NOTE If you are unable to set the recommended resolution please contact the manufacturer of your computer or consider purchasing a graphics adapter that will support the video resolution ...

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