SonicWALL Internet Security Appliance Guide Page 79
1. Select
Packet Trace
from the
Choose a diagnostic tool
menu.
Note
:
Packet Trace
requires an IP address. The SonicWALL
DNS Name Lookup
tool may be used to find the IP address of a host.
2. Enter the IP address of the remote host in the
Trace on IP address
field, and
click
Start
. You must enter an IP address in the
Trace on IP address
field; do
not enter a host name, such as “www.yahoo.com”.
3. Contact the remote host using an IP application such as Web, FTP, or Telnet.
4. Click
Refresh
and the packet trace information is displayed.
5. Click
Stop
to terminate the packet trace, and
Reset
to clear the results.
Tech Support Report
The
Tech Support Report
generates a detailed report of the SonicWALL
configuration and status, and saves it to the local hard disk. This file can then be E-
mailed to SonicWALL Technical Support to help assist with a problem.
Before E-mailing the
Tech Support Report
to the SonicWALL Technical Support
team, please complete a
Tech Support Request Form
at <http://
techsupport.sonicwall.com/swtech.html>. After the form is submitted, a unique case
number is returned. Include this case number in all correspondence, as it allows
SonicWALL tech support to provide you with better service.
integrated_manual.book Page 79 Wednesday, June 13, 2001 6:21 PM